Students sitting on duck pond lawn

You told us, so we are

Student feedback is important to us at UOW

Your feedback will help us improve the student experience. We want to make sure we’re doing everything we can to make your time as a UOW student as useful, fulfilling, and transformative as we can. 

We use your feedback to improve your experience while you’re a student. We’re sharing what we've learned in previous years, and what we’re doing about it. 

2023 Student Experience Survey (SES)

The 2023 SES is now open! Eligible students are encouraged to complete this important survey and tell us what you think. You could win 1 of 20 VISA gift cards valued at up to $1000*.

You can access the survey via the direct link in the email sent to your UOWMail, or via the website link below. Access via the website will require you to enter your student details and authenticate.

Complete the survey now

* Terms & conditions apply 

You told us...

Over the past few years many students missed being able to come to campus to study, connect with their peers and take advantage of the on-campus experience.

So we are….

Reinvigorating campus life and giving you more opportunities to connect. 

  • Bringing the life and FUN back to our campuses by holding regular face-to-face events, providing you with opportunities to connect with your peers. Kicking off with It’s Go Time! 2023 which created re-engagement opportunities for all students and welcomed commencing students.
  • Reintroducing face-to-face learning in all courses, while exploring opportunities for flexible delivery options to suit your diverse needs.
  • Providing peer-to-peer learning experiences that both enhance your knowledge and skills and help you build connections.
  • Investing in student-led initiatives like clubs and societies to give you even more opportunities to connect. 

Students enjoy O-week festivities on campus

Students want better access to services and support that will help them succeed in their studies.

So we are….

Opening the door to more types of personalised support, available anytime, anywhere. 

  • Continuing to provide access to 24/7 wellbeing support via the free and confidential Student Wellbeing Support Line to make sure you have help when you need it.
  • Establishing a multipurpose Careers and Employability space on our Wollongong campus.
  • Continuing to provide peer-to-peer support via the Students’ Hub on our Wollongong campus.
  • Streamlining access to the Student Support Coordinator team. There is now a single email contact for the team, previously there were seven email contact options.

  • Re-imagining how we support students with disability, moving towards a strength based approach to Student Accessibility and Inclusion. This includes launching a new service that allows students to self-manage adjustments and make appointments.
  • Reaching out to students who have submitted academic considerations, who have experienced three adverse events.

Find out about the full range of services and support available for students.

Students want systems and processes that are easy to use and understand.

So we are….

Improving our administrative processes, systems and learning platforms, and upgrading our technology. 

  • Working on improving the tutorial enrolment process, including streamlining enrolment times across UOW. 
  • Undertaking a review of our learning platforms including Moodle, Echo360, Turnitin and a range of other software, plugins and integrations. 
  • Reviewing processes and looking at ways to simplify them so they’re easier to follow.
  • Improving the Digital Skills support for students with the Digital Skills Hub (DSH). The DSH helps you evaluate your digital capabilities and develop new skills, so you can feel confident you have the digital skills needed to thrive in your future career.

Student working on library computer

Students want a more active role in contributing to the decisions made by the university.

So we are….

Creating more opportunities for students to voice their opinions and engage in decision-making. 

  • Investing in Student Representation and promoting opportunities to more students across all campuses.
  • Creating a Students as Partners framework and toolkit which will strengthen the relationship between the University and students, and provide a greater student voice in University governance, curriculum, content delivery and decision-making.

Vice Chancellor talking to students

Students value the flexibility of online learning, but want the option to study on campus.

So we are….

Keeping flexible options




Students want relevant and constructive feedback on assessment tasks that gives them the tools they need to improve.

So we are…

Putting guidelines and tools in place for teaching staff, and giving students access to online feedback tools 

  • Embedding feedback guidelines for teaching staff in all courses to improve the practice of giving feedback on your assessments 
  • Providing you with access to Studiosity, an online feedback tool which provides constructive writing feedback in less than 24 hours, or live chat for one-to-one help in real time.
  • Improving the practice of giving feedback on your assessments and using innovative tools to enable more relevant feedback from your teaching staff.
  • Reviewing and improving assessment practices, including addressing your concerns about ‘over-assessing’ and removing high stakes final exams, unless they are absolutely necessary.


Student and teacher talking at a desk

Students want increased community awareness and prevention training on sexual violence and to have input on what student safety looks like at UOW.

So we are…

  • Holding UOW Respect Week every year as an opportunity for the UOW community to talk openly about what respect looks like, feels like and sounds like to each of us.
  • Continuing to train staff, student leaders and placement providers in providing appropriate first response support to anyone disclosing incidents of sexual harassment or sexual assault.  
  • Partnering with the Wollongong Liquor Accord to develop an online training program called Set The Bar for staff working in licensed premises.  
  • Continuing to work with student representatives on our Safe and Respectful Communities Advisory Group. 
  • Making the Consent Matters module compulsory for all students, to raise awareness around consent, bystander intervention and how to report incidents of sexual assault and sexual violence.

Big RESPECT letters on campus

Students want to develop work-related knowledge and skills that they can apply in their chosen careers. 

So we are….

  • Reinvigorated our flagship Graduate Careers Expo, bringing the largest number of employers ever to UOW.
  • Working to create more opportunities within courses for students to engage in work-integrated learning experiences. 


It's Go Time

You told us you wanted more support when you start uni, so we've done just that by creating It’s Go Time - a multi-week series that provides support over the first six week of your studies, and beyond.

Get it out

It's go time at UOW. We're looking forward to welcoming you to UOW in 2023. To celebrate, we've curated a series of weeklong events to give you all the information, connections and fun needed to make your time at UOW the very best it can be. Whether you're just starting at UOW or you're back for another year, we've got all of the tips and tricks you need to nail enrolment and go to guide for campus and student living, making new friends, and securing your future for after you graduate.

Student Experience Survey 2022 results

Your feedback has made a difference! The 2022 Student Experience Survey results show UOW ranked second in NSW among public universities in overall satisfaction with academic experience.

Learn more

Tell us what you think

We’re working hard to improve the student experience at UOW and welcome your feedback anytime. Share your thoughts using our feedback system where you can submit a comment, compliment, or suggestion.