Student IT support

Our support staff are on hand to help with all of your IT related questions including help with UOWmail, SOLS, Printing, Wifi set-up and much more whether you are on campus or learning remotely.

IT support and resources, including equipment loans and software downloads, are available to help you get set up with what you need.

• Student software downloads
• Student hardware discounts
• Online learning

For support requests relating to specialised software use for individual subjects, please contact the subject coordinator directly.

Current students may borrow laptops for a maximum of 24 hours from the IT Service Desk. You will need your student card to borrow equipment. Loans must be returned during opening hours, within the loan period. Laptop loans may not be renewed.

In addition to this, there is also AV equipment for hire, including:

• Cameras
• Video cameras
• Projectors
• Recorders
• PA Systems
• Portable PA systems
• Tripods
• Adapters/cables
• Webcams

If you are looking for other AV equipment, please ask our staff if it is available.

• IT Service Portal: Log help tickets, use live support chat and search for answers online in our Knowledge Base at AskUOW.
• User account and password help: https://uow.info/password
• Phone: +61 2 4221 3000 (extension 213000) during Service Desk opening hours
• In-person: Building 17, Level 1 during Student Lab opening hours
• Regional, metro and international campuses: please check your campus website for local IT support arrangements.
  
  

Support hours / Student computer labs opening hours

Closed for the following public holidays in 2027

• Friday, 26 March: Good Friday
• Saturday, 27 March: Easter Saturday
• Sunday, 28 March: Easter Sunday
• Monday, 29 March: Easter Monday

Hours are subject to change. Please check website closer to dates to view opening hours.