Wifi at UOW
The University provides wireless internet access to the Wollongong Campus and its regional campuses and is available to staff, students and guests of the University.
There are 2 wireless networks available:
- UOW - Our primary UOW wifi service
- Eduroam – For inter-institutional roaming
The recommended network for teaching and learning is the UOW network.
When connecting to the wired network at UOW, you may need to complete some additional steps to access the internet such as using Border Authentication.
Please note: It is breach of the IT Acceptable Use Policy to connect a device to the UOW Wired network. The only exception to this is rooms in student accommodation which all have wired ports in them.
To access the internet from UOW wired networks, our border firewall needs to know who is making the connection by entering your uow username and password into the service.
UOW has an app that can be downloaded from the UOW App Store called “Border Auth” to make this easier. Using the app means you will only need to update your password whenever it gets changed.
Alternatively, you can authenticate directly through the website.
Examples of where border auth may be needed include:
- Scientific instrumentation that needs to connect to the Internet
- Desktops that aren't joined to the ADUOW domain
- Wired ports in Accommodation (including for game consoles)
Connecting devices to the network (Accommodation)
Most gaming consoles, smart devices and printers are not able to connect to the UOW network via WiFi due to their inability to connect to Enterprise Networks (i.e. they do not support WPA2 Enterprise).
You may be able to connect consoles and other devices via the network outlet in your room via an Ethernet cable. If the device is able to connect and retrieve an IP address (would look similar to the format 10.XX.XX.XX.XX) you can Border Authenticate to connect the device to the network using the links above.
Please be aware, the ability to connect via a network outlet will vary with each device.
UOW has a Virtual Private Network that allows staff and students of the University to securely connect to the UOW network from any public network, providing access to UOW services and resources when at home or travelling.
The software client can be self-installed from the GlobalProtect Portal.
Eduroam is a Wifi option available to all UOW Students & UOW Staff when visiting other Universities and visitors to UOW from other participating Eduroam institutions.
Visit Eduroam for more information and a list of participating institutions and locations.
UOW students and staff
When visiting other Eduroam enabled institutions around the world, you simply connect with your UOW email address as the username and UOW password credentials.
It is recommended that you configure and test your device on the Eduroam network at UOW before you travel and contact Student IT Support if you have any issues.
Guests and visitors
If you're visiting UOW from another participating Eduroam institution, you should configure Eduroam on your device before you visit.
You will need to use your institution's user name and password to connect via Eduroam from UOW campuses. Please contact your local help/support team for setup instructions particular to your institution.
Eduroam access policy
The use of Eduroam is governed by the national policy. The Eduroam network is not content filtered and access by staff or students under-18 requires parental consent. In accordance with the Eduroam Policy, the University of Wollongong may log all Eduroam activity including; authentication, DHCP and accounting requests. Eduroam logs will be held for a period of time in accordance with operational need.
- On Campus and Online Students should contact IT Student Support on +61 2 4221 3000 or email firstname.lastname@example.org
- Staff should contact the IT Service Desk on +61 2 4221 3000 (extension 3000) or email email@example.com
- Search for answers online in our comprehensive Knowledge Base
- Staff & students of international campuses should contact their local IT support