Circumstances considered to be compassionate or compelling for all students may include, but are not limited to:
- medical illness or injury to a student or a student’s immediate family member that requires hospitalisation and/or impairs a student’s ability to engage with their studies. This includes physical injury or serious illness, and episodes of mental illness or cognitive function impairment
- the death of an immediate family member, close friend, partner or classmate
- an adverse experience that has impacted on the student’s physical or mental wellbeing, including but not limited to witnessing a serious accident, or being the victim of a serious crime
- instances where the student is unable, through no fault of their own, to participate in the learning experience, and for which no additional learning opportunity can be provided to make-up for the loss of learning;or
- instances where the student is unexpectedly required to care for a close family member, partner or close friend.
Compassionate or compelling circumstances that may be applied only to international students (only) include, but are not limited to:
- major political upheaval or natural disaster in a student’s home country that has impacted on the students family, and that requires immediate emergency travel or consular support;
- inability to begin a course of study on the agreed start date due to a delay in the student receiving an international student visa;
- circumstances where the students Electronic Confirmation Of Enrolment (ECOE) or Student Visa (for students studying at offshore locations) may need to be extended due to the student’s failure to pass one or more subjects, but where these failures have not resulted in the student requiring an intervention strategy, as outlined in the Course Progress Policy; or
- changes to family circumstances in the student’s home country that have negatively impacted on a student’s ability to pay tuition fees or reasonable personal living expenses.
Consideration will not be considered for common occurrences which interfere with daily life. Non-eligible occurrences include, but are not limited to:
circumstances, whether personal, professional or relating to the students studies, within the student’s control, or which can reasonably be expected to occur in the normal course of the student’s study, work, family or social life
instances where the student’s personal travel have made them unable to attend classes or submit assessment tasks as required by the subject outline
a failure by the student to understand, or seek clarification on their obligations in relation to University policy, legislation, or obligations reasonably expected of a student of the University
for courses with a professional or work placement component, inability to obtain release from the student’s regular paid employment to undertake or complete the placement
for international students, instances where the students failure to enrol in the number of subjects required by the terms of their study visa without prior academic approval has resulted in their inability to complete their course within the time provided in the ECOE; or
for international students, inability to pay tuition fees or living costs based on changes to their employment status while working in the country in which the course is being delivered. Students on an international student visa must not rely on the proceeds of paid employment to support their studies or living costs.