UOW user account

There are a number of student systems and online resources that you'll access both on campus and at home during your time at UOW. Here you'll learn what they are, what they're for and how to access them.

Your UOW user account

You will be allocated a UOW user account when you enrol. You will be able to change your password an hour after it's first activated.

Make sure you have completed your security profile so if you forget your password, or it expires, you can reset it online.

Your user account gives you access to the various IT services available including internet and Wi-Fi, printing and copying, computer access, SOLS, UOWMail and online library resources. UOW uses multi-factor authentication (MFA) also called two-factor authentication. More information on these services is included below.

Multi-Factor Authentication (MFA)

UOW uses MFA for several UOW systems and applications including UOWMail. During your first login to these systems, you will need to set up your MFA and verify your login. The following steps help you set up MFA on your UOW user account and devices.

  1. Click on Knowledge Base article about MFA to access information and instructions.
  2. In the new window, click on ‘Use internal login’.
  3. Add your UOW username and password, then click ‘Login’. The Knowledge Base ‘MFA Introduction’ will open.
  4. Please read the Knowledge Base to inform yourself about MFA, our supported MFA methods, expected MFA behaviours, and why it is important to have at least two authentication methods.
  5. Select the appropriate guideline to set up MFA and add an alternate method.

You should have at least two authentication methods in case you change or misplace your mobile phone. 

MFA is session based and will expire within 30 days. This means you will be prompted to reauthenticate to university systems on a regular basis. Timeframes will vary depending how you access devices or the type of browsers used.

SOLS (Student Online Services)

SOLS is where you will self-manage many aspects of your enrolment, from enrolling in subjects, choosing your class times, accessing eLearning (Moodle), managing your fees, checking subject results and much more.

It's also one of the key ways the University will communicate with you through 'SOLSMail' messages. It’s a good idea to check your SOLSMail regularly.

The free MyUOW app is also a great tool that offers easy access to SOLS on your mobile.

Login to SOLS


Your UOWMail account is your way primary way to contact academic staff, like your lecturers and tutors. Your UOWMail is made up of your UOW username followed by @uowmail.edu.au (e.g. username@uowmail.edu.au)

It's important check your UOWMail inbox regularly for important information sent to you by UOW.  

It's a great idea to set up your UOW email account on your phone so you can easily access your emails and receive notifications.

Instructions to set up on iphone
Instructions to set up on android


With UOWMail you can also download the entire Microsoft Office suite like Excel, Powerpoint and Word for free on up to 5 personal devices!

More information about your UOW email service can be found on the IT website.

Login to UOWMail

e-Learning (Moodle)

Moodle is the main e-learning tool that is used for subject sites where you can get your subject resources, submit assignments and more. You can access e-Learning from SOLS.

If you need help with your Moodle Site, just contact your tutor or subject coordinator for some help. There’s also a support tab on Moodle that can help you understand how to navigate the site.

Login to Moodle


If you've got a question, you can find your answer 24/7 on AskUOW using your username and password.

Skip the queue and find answers instantly in two simple steps:

  1. Login using your UOW student details
  2. Ask away!

You'll find information on all things UOW, like enrolment, fees, accommodation, support services and more.

Login to AskUOW


Internet and Wi-Fi services are provided to support your study needs on campus and UOW applies fair share conditions when it comes to use. The network is simply called ‘UOW’ and can be accessed with your user account.

Online Library services

Your username and password provide access to Library resources and services, including online databases. You can also view your Library record to request and renew items.

Printing and copying

Your student ID card gives you access to pay for printing, scanning and copying services.


An introduction to all things IT! Learn about user accounts, how to access the internet and Wi-Fi, where computers are located and more.

IT services