What is a complaint?
The University aims to treat any concern or complaint seriously, and will seek a resolution as quickly as possible.
Feedback & suggestions
If you have general feedback i.e. suggestions, praise, or a concern (and you are not requesting a formal investigation) feedback can be submitted via UOW's Feedback portal.
Safe and Respectful Communities (SARC)
The University of Wollongong is committed to creating a safe and respectful environment for all members of our community. If you have witnessed or experienced behaviour that is threatening, offensive, or could be seen to be harassing or discriminatory in any way the university encourages you to speak out, report and seek support.
For more information on support services and reporting visit the SARC webpage.
If you have experienced a problem with a UOW service, product, staff member or student, and you would like a formal investigation to commence, then you should let us know by submitting a formal complaint.
Lodge general complaints via Complaints Management website.
Review and Appeal of Academic Decisions (Coursework)
If you have a concern about a mark or grade you received and require clarification or you have an issue with a decision we made (e.g. about academic consideration, reasonable adjustment, credit for prior learning or supplementary assessment) that has affected your academic progress, we ask that you first speak to a staff member close to the issue and seek to resolve to your concern informally.
If you’re not satisfied with the informal explanation/advice/outcome you received then you can submit a formal request for a Review of Academic Decision.
Review and Appeal of Academic Decisions Policy and Procedures for the Review of Marks or Grades and Other Academic Decisions (Coursework) are available on the UOW Policy Directory.
Lodge a Request for Review of Academic Decision via the via the Complaints Management website.