Residence information

Residence Information


Staff and student leadership teams

Management

The Bangalay management team provide leadership to the residential community and are responsible for direction of administration, student support, and student and organisational development of Bangalay and Graduate House. The Associate Director is supported by a team of Senior Managers and Managers, who assist in the positive leadership and support of the community including the direction and guidance of the Resident Ambassador and Administrative Teams.

Management team
Simon O’Dea, Associate Director, Student Residence 
Mark Potgieter, Senior Manager, Student Residence 
Thidarat Thongdang, Manager, Student Residence 

Administration

The friendly administration team maintain the administrative processes for Bangalay and Graduate House and are here to assist you in answering any queries or concerns you may have relating to Bangalay, Graduate House and UOW Accommodation. If you require any assistance, or you are not sure who to contact, the administration team is the best place to start.

Community assistants

Our Community Assistants (CAs) are employed to assist in the security of people and property after hours, on weekends and public holidays. During these hours they are your first stop for assistance with a wide range of things including lock outs, noise issues, first aid, safety concerns or emergency situations.  They undertake regular rounds throughout the precinct to ensure the security of Bangalay and Graduate House and ensure that appropriate community standards are maintained by residents and their guests.

Resident ambassadors

Resident Ambassadors (RAs) are responsible for facilitating a sense of community amongst the residents in the Bangalay community. They are also a source of academic, personal, and social advice and support to their residents. The Resident Ambassadors work closely with, and report directly to, the Manager, Student Residence. In the event of a fire or similar emergency the Resident Ambassadors will act as building wardens.


General information

Office hours

The Bangalay Administration Office is open from 8am to 6pm, Monday to Friday.

Community Assistants are on duty from 6pm to 8am weekdays, as well as 24hrs on weekends and public holidays.

Contact details

P: +61 2 4221 5556
E: bangalay@uow.edu.au

Communication

When you enrol at UOW you will be provided with a UOWmail email account. Your UOWmail is the main point of contact between yourself, your tutors, and lecturers, and UOW Accommodation. It is recommended that you check your UOWmail at least once a week for any important notices and information from the Bangalay office.

Contact information

If your contact details (e.g., mobile number, email address, home address or emergency contact details) change it is important that you notify the Bangalay office as soon as possible, so that we can get in contact with you.

Mail

Your postal address at Bangalay is:

< Your Name >
<Unit Number> Bangalay
Building 120 Northfields Avenue
Wollongong, NSW 2500

Regular mail will be sorted into pigeonholes located at the Office.

For parcels and registered or large mail items you will receive notification from the Office via your UOW email that you have a parcel when it comes in. You can collect your parcels from the office while it is staffed by the administration team or Community Assistant on duty. Residents will be required to show their UOW Student Card and sign for the item on collection.

Noise

A noise curfew must be observed between 10pm and 9am every day of the week (Monday to Sunday). Please be aware of noise and be respectful to your neighbours, no matter what the time of day. For more information refer to the Residence Rules.

Parking permits

Parking permits are limited, subject to availability and allocated via a Ballot process. Parking Ballots are drawn randomly during late-January each year with successful applicants notified via email. If successful, payment in full at the time of issue is required to secure the Permit. For information on permit cost and parking location, please contact the Bangalay office.

Common areas

Bangalay has several social common areas and study rooms for residents to use. These areas can be booked via the Accommodation Portal. Please be aware that these areas are all alcohol-free areas and are for the benefit of all Bangalay and Graduate House residents.

When using common areas and study rooms residents are expected to maintain respectable noise levels, and ensure they clean the area after use.

Cleaning

Residents are responsible for keeping their studios/units/bedrooms, clean and tidy at all times. Periodic inspections of all resident studios/units/bedrooms will be conducted via a schedule advised by UOW Residences Management. A room inspection calendar will be communicated to residents in advance.

For more information on cleaning please see the Residence Rules or contact the Bangalay office.

Vacuum cleaners

Vacuum cleaners are available to borrow from the Bangalay Office. To borrow a vacuum cleaner, please take your student card (or photo ID) to the Bangalay Office.

Laundry facilities

There are self-service laundry facilities available at Bangalay, containing washing machines, dryers, ironing boards and irons. Residents are required to provide their own washing powder/liquid. For information on cost and payment methods, please speak to the friendly administrative staff in the office.


Access, Safety and Security

Fire alarms and building evacuations

In the event of a Fire Alarm or Building Evacuation, Residents are required to follow the reasonable direction of staff and Emergency Services personnel.

The University of Wollongong reserves the right to impose a fee for a fire alarm activated by a Resident, Visitor or Guest where NSW Fire and Rescue attend.

Illness and emergencies

If you become unwell and require support, you should contact the Bangalay office for support. Staff cannot provide medical advice however they will be able to provide advice on support available to you.

COVID-19

NSW Health strongly recommends people who are sick or have tested positive to COVID-19 stay home until their symptoms have gone. Some restrictions will still apply for high-risk settings such as healthcare and aged care facilities.

For more information please see this NSW Health Guidance.

Emergencies

Any accident or incident for which a Resident, their Family, Visitor or Guest required the support of Emergency Services (Ambulance, Fire NSW, or NSW Police) should be immediately reported to the Bangalay office.

In the event of a medical emergency, call 000. If you cannot, immediately contact a staff member and they will assist you.

Safety and security

The safety of residents is of utmost importance, and we ask you to be proactive in this area of residential living, as it is everyone’s concern, and you must play your part. You should make sure that your studio/unit door is locked when you are not in your unit or if you are sleeping, that external doors are closed after entering and exiting the building, and you are strongly encouraged not to leave any personal items unattended in common areas.

Please call the Community Assistant, Bangalay staff or University Security if you have any concerns about your safety or security or if you notice anything suspicious in and around Bangalay.

UOW Security can be contacted on (02) 4221 4555. We also encourage you to download the SafeZone app.

Supervision of children

Children at Bangalay must be always supervised by an adult. You need to ensure that they cause minimal disruption to others and are not allowed access to areas that are unsafe (such as carparks or near roads) or other areas that are restricted for health and safety reasons.

Visitors and guests

All Visitors and Guests must sign in at the Bangalay office and must be always accompanied by the Resident. Residents are responsible for the conduct and behaviour of their Visitors and Guests. For information on Visitors and Guests at Bangalay, including overnight stays, please see the Residence Rules or contact the office.

Key usage

Residents must keep access keys issued to them safe and secure, and not duplicate or allow any other person, including Visitors, Guests, or other Residents, to use their access keys.

In the event a Resident loses their access keys they are required to report this to the Bangalay office. Fees may apply for the replacement of access keys.

Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours, please see the Administration Staff for assistance. If you are locked out after hours, please call the Community Assistant on Duty.

If you have lost your room key, please contact the Bangalay Office or Community Assistant on duty after hours immediately. There is a non-refundable $50 charge for lost keys.

Room entry

Where possible, notice will be provided when entry to your room/unit is required by staff and contractors, however in certain situations (such as in an emergency, welfare, or extraordinary circumstances) notice may not be provided. For more information, please see your Accommodation Agreement.

 

Staff and student leadership teams

Management

The Campus East management team provide leadership to the residential community and are responsible for direction of administration, student support, and student and organisational development of Campus East. The Associate Director is supported by a team of Senior Managers and Managers, who assist in the positive leadership and support of the community including the direction and guidance of the Resident Ambassador and Administrative Teams.

Management Team

Grant Jacobs, Associate Director, Student Residence
Liz Clark, Senior Manager, Student Residence
Rachael Phillips, Manager, Student Residence

Administration

The friendly administration team maintain the administrative processes for Campus East and are here to assist you in answering any queries or concerns you may have relating to Campus East and UOW Accommodation. If you require any assistance, or you are not sure who to contact, the administration team is the best place to start.

Community Assistants

Our Community Assistants (CAs) are employed to assist in the security of people and property after hours, on weekends and public holidays. During these hours they are your first stop for assistance with a wide range of things including lock outs, noise issues, first aid, safety concerns or emergency situations.  They undertake regular rounds throughout the precinct to ensure the security of Campus East and ensure that appropriate community standards are maintained by residents and their guests.

Resident Ambassadors

Resident Ambassadors (RAs) are responsible for facilitating a sense of community amongst the residents in the Campus East community. They are also a source of academic, personal, and social advice and support to their residents. The Resident Ambassadors work closely with, and report directly to, the Manager, Student Residence. In the event of a fire or similar emergency the Resident Ambassadors will act as building wardens.


General information 

Office Hours

The Campus East Administration Office is open from 8am to 6pm, Monday to Friday.

Community Assistants are on duty from 6pm to 8am weekdays, as well as 24hrs on weekends and public holidays.

Contact details

P: +61 2 4221 3351
E: campuseast@uow.edu.au

Communication

When you enrol at UOW you will be provided with a UOWmail email account. Your UOWmail is the main point of contact between yourself, your tutors, and lecturers, and UOW Accommodation. It is recommended that you check your UOWmail at least once a week for any important notices and information from the Campus East office.

Contact Information

If your contact details (e.g., mobile number, email address, home address or emergency contact details) change it is important that you notify the Campus East office as soon as possible, so that we can get in contact with you.

Mail

Your mailing address at Campus East is:

<Your Name>
Campus East
1 Innovation Way

North Wollongong NSW 2522

Please do not include your unit number in the address.

Mail is delivered each weekday and placed in the mail shelves in Campus East Reception. If you receive packages or registered mail, an email will be sent to your UOW email address advising you that it is waiting for collection from Campus East office. You can collect your parcels from the office while it is staffed by the administration team or Community Assistant on duty. Residents will be required to show their UOW Student Card and sign for the item on collection.

Catering

Meal times

Breakfast: 7:30am to 10:30am, Monday to Saturday
Sunday Brunch: 9:00am to 11:00am
Dinner: 5:30pm to 7:30pm, Monday to Sunday

General Dining Room rules

  • No cutlery or crockery may be taken from the Dining Room
  • Please wear footwear and appropriate clothing

For more information on catering please see here or contact the Campus East office.

Cleaning

Residents are responsible for keeping their studios/units/bedrooms, clean and tidy at all times. Periodic inspections of all resident studios/units/bedrooms will be conducted via a schedule advised by UOW Residences Management. A room inspection calendar will be communicated to residents in advance.

For more information on cleaning please see the Residence Rules or contact the Campus East office.

Vacuum Cleaners

Shared units at Campus East have a vacuum within the unit. If your unit does not have a vacuum cleaner, these are available to borrow from the Campus East Office. To borrow a vacuum cleaner, please take your student card (or photo ID) to the Campus East Office.

Laundry Facilities

There are self-service laundry facilities available at Campus East, containing washing machines, dryers, ironing boards and irons. Residents are required to provide their own washing powder/liquid. For information on cost and payment methods, please speak to the friendly administrative staff in the office.


Access, safety and security

Fire alarms and building evacuations

In the event of a Fire Alarm or Building Evacuation, Residents are required to follow the reasonable direction of staff and Emergency Services personnel.

The University of Wollongong reserves the right to impose a fee for a fire alarm activated by a Resident, Visitor or Guest where NSW Fire and Rescue attend.

Illness and emergencies

If you become unwell and require support, you should contact the Campus East office for support. Staff cannot provide medical advice however they will be able to provide advice on support available to you.

COVID-19

NSW Health strongly recommends people who are sick or have tested positive to COVID-19 stay home until their symptoms have gone. Some restrictions will still apply for high-risk settings such as healthcare and aged care facilities.

For more information please see this NSW Health Guidance.

Emergencies

Any accident or incident for which a Resident, their Family, Visitor or Guest required the support of Emergency Services (Ambulance, Fire NSW, or NSW Police) should be immediately reported to the Campus East office.

In the event of a medical emergency, call 000. If you cannot, immediately contact a staff member and they will assist you.

Safety and security

The safety of residents is of utmost importance, and we ask you to be proactive in this area of residential living, as it is everyone’s concern, and you must play your part. You should make sure that your studio/unit door is locked when you are not in your unit or if you are sleeping. You are strongly encouraged not to leave any personal items unattended in common areas, on low balconies etc. where they may be stolen.

You are asked to be particularly careful when walking to/from Campus East after dark. It is strongly recommended that you use the Gong Shuttle Bus Stop on Squires Way adjacent to the UOW Science Centre/iC Central buildings. The pathways from these bus stops are illuminated at night and there are a series of CCTV cameras installed. It is not recommended that you use the Shuttle bus stops near the corner of Squires Way/Elliotts Road as the walk across the playing fields and adjacent to the Outside School Hours Care Centre is not well lit at night.

Please call the Community Assistant, Campus East staff, or University Security if you have any concerns about your safety or security or if you notice anything suspicious in and around Campus East.

UOW Security can be contacted on (02) 4221 4555. We also encourage you to download the SafeZone app.

Visitors and guests

All Visitors and Guests must sign in at the Campus East office and must be always accompanied by the Resident. Residents are responsible for the conduct and behaviour of their Visitors and Guests. For information on Visitors and Guests at Campus East, including overnight stays, please see the Residence Rules or contact the office.

Key usage

Residents must keep access keys issued to them safe and secure, and not duplicate or allow any other person, including Visitors, Guests, or other Residents, to use their access keys.

In the event a Resident loses their access keys they are required to report this to the Campus East office. Fees may apply for the replacement of access keys.

Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours, please see the Administration Staff for assistance. If you are locked out after hours, please call the Community Assistant on Duty.

If you have lost your room key, please contact the Campus East office or Community Assistant on duty after hours immediately. There is a non-refundable $50 charge for lost fobs.

Room entry

Where possible, notice will be provided when entry to your room/unit is required by staff and contractors, however in certain situations (such as in an emergency, welfare, or extraordinary circumstances) notice may not be provided. For more information, please see your Accommodation Agreement.

Back to top

 

Staff and leadership teams

Management

The Graduate House management team provide leadership to the residential community and are responsible for direction of administration, student support, and student and organisational development of Graduate House and Bangalay. The Associate Director is supported by a team of Senior Managers and Managers, who assist in the positive leadership and support of the community including the direction and guidance of the Resident Ambassador and Administrative Teams.

Management team

Simon O’Dea, Associate Director, Student Residence
Mark Potgieter, Senior Manager, Student Residence
Thidarat Thongdang, Manager, Student Residence

Administration

The friendly administration team maintain the administrative processes for Bangalay and Graduate House and are here to assist you in answering any queries or concerns you may have relating to Graduate House, Bangalay and UOW Accommodation. If you require any assistance, or you are not sure who to contact, the administration team is the best place to start.

Community assistants

Our Community Assistants (CAs) are employed to assist in the security of people and property after hours, on weekends and public holidays. During these hours they are your first stop for assistance with a wide range of things including lock outs, noise issues, first aid, safety concerns or emergency situations.  They undertake regular rounds throughout the precinct to ensure the security of Graduate House and Bangalay and ensure that appropriate community standards are maintained by residents and their guests.

Resident Ambassadors

Resident Ambassadors (RAs) are responsible for facilitating a sense of community amongst the residents in the Graduate House community. They are also a source of academic, personal, and social advice and support to their residents. The Resident Ambassadors work closely with, and report directly to, the Manager, Student Residence. In the event of a fire or similar emergency the Resident Ambassadors will act as building wardens.


General information

Office hours

Administrative support is available from the Bangalay office. The office is open from 8am to 6pm, Monday to Friday.

Community Assistants are on duty from 6pm to 8am weekdays, as well as 24hrs on weekends and public holidays.

Contact details

P: +61 2 4221 5556
E: bangalay@uow.edu.au

Communication

When you enrol at UOW you will be provided with a UOWmail email account. Your UOWmail is the main point of contact between yourself, your tutors, and lecturers, and UOW Accommodation. It is recommended that you check your UOWmail at least once a week for any important notices and information from the Bangalay office.

Contact information

If your contact details (e.g., mobile number, email address, home address or emergency contact details) change it is important that you notify the Bangalay office as soon as possible, so that we can get in contact with you.

Mail

Your postal address at Graduate House is:

Unit NumbersAddress
Unit 1 to 8 9 Northfields Avenue
Unit 9 to 18 2 Madoline Street
Unit 19 to 28 4 Madoline Street
Unit 29 to 36 6 Madoline Street
Unit 37 to 48 2 Irvine Street
Unit 49 to 60 1 Northfields Avenue
Unit 61 to 66 3 Northfields Avenue
Unit 67 to 72 5 Northfields Avenue

Mail should be addressed in the following manner:

<Your Name>
<Unit Number> / street address listed above
WOLLONGONG, NSW 2500
AUSTRALIA

This example is for Unit 1:

Mr John Smith
1/43 Northfields Avenue
WOLLONGONG, NSW 2500
AUSTRALIA

Do not use the names ‘University of Wollongong’ or ‘Graduate House’ in your address as your letters may go into the University mail room and be lost. Please ensure your postcode is always listed as 2500.

The mail is delivered each day Monday to Friday. Units 37 to 48 have keys for mailboxes that should be collected on arrival and returned on departure in the same manner as other keys.

Noise

A noise curfew must be observed between 10pm and 9am every day of the week (Monday to Sunday). Please be aware of noise and be respectful to your neighbours, no matter what the time of day. For more information refer to the Residence Rules.

Parking permits

Parking permits are limited, subject to availability and allocated via a Ballot process. Parking Ballots are drawn randomly during late-January each year with successful applicants notified via email. If successful, payment in full at the time of issue is required to secure the Permit. For information on permit cost and parking location, please contact the Bangalay office.

Common areas

The social common areas and study rooms located at Bangalay are available for Graduate House residents to use. These areas can be booked via the Accommodation Portal. Please be aware that these areas are all alcohol-free areas and are for the benefit of all Graduate House and Bangalay residents.

When using common areas and study rooms residents are expected to maintain respectable noise levels, and ensure they clean the area after use.

Cleaning

Residents are responsible for keeping their studios/units/bedrooms, clean and tidy at all times. Periodic inspections of all resident studios/units/bedrooms will be conducted via a schedule advised by UOW Residences Management. A room inspection calendar will be communicated to residents in advance.

For more information on cleaning please see the Residence Rules or contact the Bangalay office.

Vacuum cleaners

Vacuum cleaners are available to borrow from the Bangalay Office. To borrow a vacuum cleaner, please take your student card (or photo ID) to the Bangalay Office.

Laundry facilities

There are self-service laundry facilities available at Graduate House - on arrival you will receive a key to open your allocated laundry. Residents are required to provide their own washing powder/liquid. For information on cost and payment methods, please speak to the friendly administrative staff in the office.

There are clotheslines located near the laundries where residents can hang out their washing. It is advised not to leave washing on the line overnight.


Access, safety and security

Fire alarms and building evacuations

In case of an emergency or evacuation, leave your unit and walk up to the designated evacuation assembly point which is on the grassed area behind Bangalay. In the event of a fire or similar emergency Resident Ambassadors will act as building wardens and you must follow their directions.

Fire alarms - units 1-60 and units 73-78

These units at Graduate House have fire detectors that are not directly linked to the NSW Fire Brigade. In the event of an alarm going off in these units the residents will need to follow the procedure below:

Emergency: (Fire in the unit)

  1. Evacuate the unit and call 000 (emergency services; select FIRE).
  2. During office hours: call/go to the Bangalay Office and notify staff.
  3. After hours: call the Community Assistant on duty and notify them of the situation.

Non-emergency: (no fire in the unit; for example, burnt toast)

  1. Open the windows and doors to clear the air
  2. Push the reset button on the smoke detector

Fire alarms - units 61-66 and units 67-72

Two buildings at Graduate House (Units 61-66 and Units 67-72) have built in Fire Indicator Panels that are directly linked to the NSW Fire Brigade. If a fire alarm goes off in these buildings, the alarm will sound, and all residents will need to evacuate the building immediately. In the event of the alarm going off the fire brigade will automatically attend.

Illness and emergencies

If you become unwell and require support, you should contact the Bangalay office for support. Staff cannot provide medical advice however they will be able to provide advice on support available to you.

COVID-19

NSW Health strongly recommends people who are sick or have tested positive to COVID-19 stay home until their symptoms have gone. Some restrictions will still apply for high-risk settings such as healthcare and aged care facilities.

For more information please see this NSW Health Guidance.

Emergencies

Any accident or incident for which a Resident, their Family, Visitor or Guest required the support of Emergency Services (Ambulance, Fire NSW, or NSW Police) should be immediately reported to the Bangalay office.

In the event of a medical emergency, call 000. If you cannot, immediately contact a staff member and they will assist you.

Safety and security

The safety of residents is of utmost importance, and we ask you to be proactive in this area of residential living, as it is everyone’s concern, and you must play your part. You should make sure that your studio/unit door is locked when you are not in your unit or if you are sleeping, that external doors are closed after entering and exiting the building, and you are strongly encouraged not to leave any personal items unattended in common areas.

Please call the Community Assistant, Bangalay staff or University Security if you have any concerns about your safety or security or if you notice anything suspicious in and around Graduate House.

UOW Security can be contacted on (02) 4221 4555. We also encourage you to download the SafeZone app.

Supervision of children

Children at Graduate House must be always supervised by an adult. You need to ensure that they cause minimal disruption to others and are not allowed access to areas that are unsafe (such as carparks or near roads) or other areas that are restricted for health and safety reasons.

Visitors and guests

All Visitors and Guests must sign in at the Bangalay office and must be always accompanied by the Resident. Residents are responsible for the conduct and behaviour of their Visitors and Guests. For information on Visitors and Guests at Graduate House, including overnight stays, please see the Residence Rules or contact the office.

Key usage

Residents must keep access keys issued to them safe and secure, and not duplicate or allow any other person, including Visitors, Guests, or other Residents, to use their access keys.

In the event a Resident loses their access keys they are required to report this to the Bangalay office. Fees may apply for the replacement of access keys.

Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours, please see the Administration Staff at Bangalay for assistance. If you are locked out after hours, please call the Community Assistant on duty.

If you have lost your unit key, please contact the Bangalay Office during office hours or Community Assistant after hours immediately. There is a non-refundable $110 lost key charge for lost laundry and building keys, and a $50 charge for lost fob keys and mailbox keys.

Room entry

Where possible, notice will be provided when entry to your room/unit is required by staff and contractors, however in certain situations (such as in an emergency, welfare, or extraordinary circumstances) notice may not be provided. For more information, please see your Accommodation Agreement.

Back to top

Staff and leadership teams

Management

The I-House management team provide leadership to the residential community and are responsible for direction of administration, student support, and student and organisational development of I-House. The Associate Director is supported by a team of Senior Managers and Managers, who assist in the positive leadership and support of the community including the direction and guidance of the Resident Ambassador and Administrative Teams.

Management team

Grant Jacobs, Associate Director, Student Residence 
Eleanor Smith, Manager, Student Residence

Administration

The friendly administration team maintain the administrative processes for I-House and are here to assist you in answering any queries or concerns you may have relating to I-House and UOW Accommodation. If you require any assistance, or you are not sure who to , the administration team is the best place to start.

Community assistants

Our Community Assistants (CAs) are employed to assist in the security of people and property after hours, on weekends and public holidays. During these hours they are your first stop for assistance with a wide range of things including lock outs, noise issues, first aid, safety concerns or emergency situations. They undertake regular rounds throughout the precinct to ensure the security of I-House and ensure that appropriate community standards are maintained by residents and their guests.

Resident ambassadors

Resident Ambassadors (RAs) are responsible for facilitating a sense of community amongst the residents in the I-House community. They are also a source of academic, personal, and social advice and support to their residents. The Resident Ambassadors work closely with, and report directly to, the Manager, Student Residence. In the event of a fire or similar emergency the Resident Ambassadors will act as building wardens.


General information

Office hours

The I-House Administration Office is open from 8am to 6pm, Monday to Friday.

Community Assistants are on duty from 6pm to 8am weekdays, as well as 24hrs on weekends and public holidays.

Contact details

P: +61 2 4221 5250
E: internationalhouse@uow.edu.au

Communication

When you enrol at UOW you will be provided with a UOWmail email account. Your UOWmail is the main point of contact between yourself, your tutors, and lecturers, and UOW Accommodation. It is recommended that you check your UOWmail at least once a week for any important notices and information from the I-House office.

Contact information

If your contact details (e.g., mobile number, email address, home address or emergency contact details) change it is important that you notify the I-House office as soon as possible, so that we can get in contact with you.

Mail

Your postal address at I-House is:

<Your Name>

International House

Corner of Porter Street and Hindmarsh Avenue

North Wollongong NSW 2500

Regular mail will be sorted into pigeonholes located at the Office.

For parcels and registered or large mail items you will receive notification from the Office via your UOW email that you have a parcel when it comes in. You can collect your parcels from the office while it is staffed by the administration team or Community Assistant on duty. Residents will be required to show their UOW Student Card and sign for the item on collection.

Noise

A noise curfew must be observed between 10pm and 9am every day of the week (Monday to Sunday). Please be aware of noise and be respectful to your neighbours, no matter what the time of day. For more information refer to the Residence Rules.

Parking permits

Limited parking is available at I-House; therefore, you are not required to pay for a Parking permit. Upon arrival, please advise Staff if you have a car and they can issue a permit, which entitles you to park in the spaces within the I-House grounds. This permit does not guarantee you a space and is on a first-served basis.

Common areas

I-House has several social common areas and study rooms for residents to use. These areas can be booked via the Accommodation Portal. Please be aware that these areas are all alcohol-free areas and are for the benefit of all I-House residents.

When using common areas and study rooms residents are expected to maintain respectable noise levels, and ensure they clean the area after use.

Catering

Meal times

Breakfast: 7:30am to 10:30am, Monday to Saturday
Sunday Brunch: 9:00am to 11:00am
Dinner: 5:30pm to 7:30pm, Monday to Sunday

General dining room rules

  • No cutlery or crockery may be taken from the Dining Room
  • Please wear footwear and appropriate clothing

For more information on catering please see here or contact the I-House office.

Cleaning

Residents are responsible for keeping their studios/units/bedrooms, clean and tidy at all times. Periodic inspections of all resident studios/units/bedrooms will be conducted via a schedule advised by UOW Residences Management. A room inspection calendar will be communicated to residents in advance.

For more information on cleaning please see the Residence Rules or contact the I-House office.

Vacuum cleaners

Vacuum cleaners are available to borrow from the I-House Office. To borrow a vacuum cleaner, please take your student card (or photo ID) to the I-House Office.

Laundry facilities

There are self-service laundry facilities available at I-House, containing washing machines, dryers, ironing boards and irons. Residents are required to provide their own washing powder/liquid. For information on cost and payment methods, please speak to the friendly administrative staff in the office.


Access, safety and security

Fire alarms and building evacuations

In the event of a Fire Alarm or Building Evacuation, Residents are required to follow the reasonable direction of staff and Emergency Services personnel.

The University of Wollongong reserves the right to impose a fee for a fire alarm activated by a Resident, Visitor or Guest where NSW Fire and Rescue attend.

Illness and emergencies

If you become unwell and require support, you should  the I-House office for support. Staff cannot provide medical advice however they will be able to provide advice on support available to you.

COVID-19

Self-isolation is an important way to stop the spread of COVID-19. People who test positive to COVID-19 on a rapid antigen test (RAT) or PCR test must self-isolate according to NSW Health self-isolation rules.

If you are unwell, stay away from others and get tested. We ask that you notify the I-House office that you have done a test for COVID-19, that you remain in your room until you receive the result, and that you forward the result to the I-House office once received.

If you test positive, please remain in your room, and notify the I-House office as soon as possible.

For information on Self-Isolation please visit here.

Emergencies

Any accident or incident for which a Resident, their Family, Visitor or Guest required the support of Emergency Services (Ambulance, Fire NSW, or NSW Police) should be immediately reported to the I-House office.

In the event of a medical emergency, call 000. If you cannot, immediately  a staff member and they will assist you.

Safety and security

The safety of residents is of utmost importance, and we ask you to be proactive in this area of residential living, as it is everyone’s concern, and you must play your part. You should make sure that your studio/unit door is locked when you are not in your unit or if you are sleeping, that external doors are closed after entering and exiting the building, and you are strongly encouraged not to leave any personal items unattended in common areas.

You are asked to be particularly careful when walking to/from I-House after dark. The pathways from North Wollongong train station are not well lit at night.

Please call the Community Assistant, I-House staff or University Security if you have any concerns about your safety or security or if you notice anything suspicious in and around I-House.

UOW Security can be contacted on (02) 4221 4555. We also encourage you to download the SafeZone app.

Visitors and guests

All Visitors and Guests must sign in at the I-House office and must be always accompanied by the Resident. Residents are responsible for the conduct and behaviour of their Visitors and Guests. For information on Visitors and Guests at I-House, including overnight stays, please see the Residence Rules or contact the office.

Key usage

Residents must keep access keys issued to them safe and secure, and not duplicate or allow any other person, including Visitors, Guests, or other Residents, to use their access keys.

In the event a Resident loses their access keys they are required to report this to the I-House office. Fees may apply for the replacement of access keys.

Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours, please see the Administration Staff for assistance. If you are locked out after hours, please call the Community Assistant on Duty.

If you have lost your room key, please contact the I-House Office or Community Assistant on duty after hours immediately. There is a non-refundable $50 charge for lost keys.

Room entry

Where possible, notice will be provided when entry to your room/unit is required by staff and contractors, however in certain situations (such as in an emergency, welfare, or extraordinary circumstances) notice may not be provided. For more information, please see your Accommodation Agreement.

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Staff and student leadership teams

Management

The Kooloobong Village management team provide leadership to the residential community and are responsible for direction of administration, student support, and student and organisational development of Kooloobong Village. The Associate Director is supported by a team of Senior Managers and Managers, who assist in the positive leadership and support of the community including the direction and guidance of the Resident Ambassador and Administrative Teams.

Management team

Simon O’Dea, Associate Director, Student Residence
Tara Sailor, Senior Manager, Student Residence
Rowena Sullivan, Senior Manager, Student Residence
Mark Potgieter, Senior Manager, Student Residence
Vinay Varghese, Manager, Student Residence
Elle Coleman, Manager, Student Residence

Administration

The friendly administration team maintain the administrative processes for Kooloobong Village and, are here to assist you in answering any queries or concerns you may have relating to Kooloobong Village and UOW Accommodation. If you require any assistance, or you are not sure who to , the administration team is the best place to start.

Community assistants

Our Community Assistants (CAs) are employed to assist in the security of people and property after hours, on weekends and public holidays. During these hours they are your first stop for assistance with a wide range of things including lock outs, noise issues, first aid, safety concerns or emergency situations.  They undertake regular rounds throughout the precinct to ensure the security of Kooloobong Village and ensure that appropriate community standards are maintained by residents and their guests.

Resident ambassadors

Resident Ambassadors (RAs) are responsible for facilitating a sense of community amongst the residents in the Kooloobong Village community. They are also a source of academic, personal, and social advice and support to their residents. The Resident Ambassadors work closely with, and report directly to, the Manager, Student Residence. In the event of a fire or similar emergency the Resident Ambassadors will act as building wardens.


General information

Office hours

Kooloobong Village has two Administration Offices, located in Building 68 and Building 73. The offices are open from 8am to 6pm, Monday to Friday.

Community Assistants are on duty from 6pm to 8am weekdays, as well as 24hrs on weekends and public holidays.

Contact details

Building 37 and 68

P: +61 2 4221 3939
E: kooloobong@uow.edu.au

Building 73, 74 and 75

P: +61 2 4221 4770
E: kooloobong@uow.edu.au

Communication

When you enrol at UOW you will be provided with a UOWmail email account (hyperlink). Your UOWmail is the main point of contact between yourself, your tutors, and lecturers, and UOW Accommodation. It is recommended that you check your UOWmail at least once a week for any important notices and information from the Kooloobong Village office.

Contact information

If your contact details (e.g., mobile number, email address, home address or emergency contact details) change it is important that you notify the Kooloobong Village office as soon as possible, so that we can get in contact with you.

Mail

Kooloobong Village does not accept mail/parcels. If you wish to have mail/parcels sent to you while living at Kooloobong Village, please follow the steps below:

  1. Visit the UOW Post Office (located within UniShop in Building 11).
  2. Complete the mypost form and receive your ‘Unique 10 digit mypost number’.
  3. Use the below mail/parcel address for any letters and deliveries. They will be available for collection from the UOW Post Office.

Mail/Parcel Address 

<Your Name>

Kooloobong ‘Unique 10 digit mypost number’ 

2 Northfields Avenue 

Keiraville NSW 2500

Please do not include your unit number in the address.

If any mail is sent to Kooloobong Village, it may be returned to sender. Please ensure you follow the above instructions to avoid any mail being delivered incorrectly.

Noise

A noise curfew must be observed between 10pm and 9am every day of the week (Monday to Sunday). Please be aware of noise and be respectful to your neighbours, no matter what the time of day. For more information refer to the Residence Rules.

Parking permits

Parking permits are limited, subject to availability and allocated via a Ballot process. Parking Ballots are drawn randomly during late-January each year with successful applicants notified via email. If successful, payment in full at the time of issue is required to secure the Permit. For information on permit cost and parking location, please contact the Kooloobong Village office.

Common areas

Kooloobong Village has several social common areas and study rooms for residents to use. These areas can be booked via the Accommodation Portal. Please be aware that these areas are all alcohol-free areas and are for the benefit of all Kooloobong Village residents.

When using common areas and study rooms residents are expected to maintain respectable noise levels, and ensure they clean the area after use.

Cleaning

Residents are responsible for keeping their studios/units/bedrooms, clean and tidy at all times. Periodic inspections of all resident studios/units/bedrooms will be conducted via a schedule advised by UOW Residences Management. A room inspection calendar will be communicated to residents in advance.

For more information on cleaning please see the Residence Rules or contact the Kooloobong Village office.

Vacuum cleaners

Vacuum cleaners are available to borrow from the Kooloobong Village Office. To borrow a vacuum cleaner, please take your student card (or photo ID) to the Kooloobong Village Office.

Laundry facilities

There are self-service laundry facilities available at Kooloobong Village, containing washing machines, dryers, ironing boards and irons. Residents are required to provide their own washing powder/liquid. For information on cost and payment methods, please speak to the friendly administrative staff in the office.


Access, safety and security 

Fire alarms and building evacuations

In the event of a Fire Alarm or Building Evacuation, Residents are required to follow the reasonable direction of staff and Emergency Services personnel.

The University of Wollongong reserves the right to impose a fee for a fire alarm activated by a Resident, Visitor or Guest where NSW Fire and Rescue attend.

Illness and emergencies

If you become unwell and require support, you should contact the Kooloobong Village office for support. Staff cannot provide medical advice however they will be able to provide advice on support available to you.

COVID-19

Self-isolation is an important way to stop the spread of COVID-19. People who test positive to COVID-19 on a rapid antigen test (RAT) or PCR test must self-isolate according to NSW Health self-isolation rules.

If you are unwell, stay away from others and get tested. We ask that you notify the Kooloobong Village office that you have done a test for COVID-19, that you remain in your room until you receive the result, and that you forward the result to the Kooloobong Village office once received.

If you test positive, please remain in your room, and notify the Kooloobong Village office as soon as possible.

For information on Self-Isolation please visit here.

Emergencies

Any accident or incident for which a Resident, their Family, Visitor or Guest required the support of Emergency Services (Ambulance, Fire NSW, or NSW Police) should be immediately reported to the Kooloobong Village office.

In the event of a medical emergency, call 000. If you cannot, immediately  a staff member and they will assist you.

Safety and security

The safety of residents is of utmost importance, and we ask you to be proactive in this area of residential living, as it is everyone’s concern, and you must play your part. You should make sure that your studio/unit door is locked when you are not in your unit or if you are sleeping, that external doors are closed after entering and exiting the building, and you are strongly encouraged not to leave any personal items unattended in common areas.

Please call the Community Assistant, Kooloobong Village staff or University Security if you have any concerns about your safety or security or if you notice anything suspicious in and around Kooloobong Village.

UOW Security can be contacted on (02) 4221 4555. We also encourage you to download the SafeZone app.

Visitors and guests

All Visitors and Guests must sign in at the Kooloobong Village office and must be always accompanied by the Resident. Residents are responsible for the conduct and behaviour of their Visitors and Guests. For information on Visitors and Guests at Kooloobong Village, including overnight stays, please see the Residence Rules or contact the office.

Key usage

Residents must keep access keys issued to them safe and secure, and not duplicate or allow any other person, including Visitors, Guests, or other Residents, to use their access keys.

In the event a Resident loses their access keys they are required to report this to the Kooloobong Village office. Fees may apply for the replacement of access keys.

Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours, please see the Administration Staff for assistance. If you are locked out after hours, please call the Community Assistant on Duty.

If you have lost your room key, please contact the Kooloobong Village Office or Community Assistant on duty after hours immediately. There is a non-refundable $50 charge for lost keys.

Room entry

Where possible, notice will be provided when entry to your room/unit is required by staff and contractors, however in certain situations (such as in an emergency, welfare, or extraordinary circumstances) notice may not be provided. For more information, please see your Accommodation Agreement.

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