You can move into your new residence from the date specified in your letter of offer/Accommodation Agreement.
If you wish to arrive earlier than this, please contact your place of residence. Early arrivals cannot be guaranteed.
Prior to your arrival, a unique barcode will be available on your Accommodation Portal. Please save this as you will need it for checking in.
Whilst residents may express a preference for a particular room or unit, allocations are made at the discretion of the relevant UOW Residences Management. In allocating rooms to individual residents, Management takes into consideration many factors, including resident preferences, while attempting to provide a diverse cultural environment. Shared units are mixed gender. If you prefer a single gender unit, please contact your residence, however this cannot be guaranteed.
Room and inter-residence transfers are considered on a case-by-case basis. If you wish to apply to change your room or residence during the year, you can complete an application to Transfer Request form, available from your residence administration office. Changes are subject to availability and approval by UOW Residences Management. Please note transfer charges apply.
UOW Accommodation Services reserves the right to consolidate units (for example: merge two units within both of which there are vacant rooms to make a fully occupied unit) in order to reduce cleaning costs, enhance safety and security, and reserve or retain complete units for guests or emergencies. This means some residents may be reassigned to a new room. Whilst this process may be applied at any time, it is more likely to occur during the Summer Session.
A room/unit condition report will be available on the accommodation portal on arrival. You must:
- complete the digital form,
- report any maintenance issues immediately
When you vacate your room/unit, a room inspection will be completed. If there is any damage or items missing from your room, an audit will be conducted on the original room condition report that was completed on arrival. For example, if a hole in the wall was evident on arrival and was not reported on the condition report and a maintenance issue logged, costs will be charged to your account. Additionally, the room must be left as you found it. UOW reserves the right to apply fees associated with the repair or replacement of damaged UOW property.
When you check-in at your UOW Accommodation Services residence, you will be asked to verify your identity by producing photo identification (such as an Australian Drivers’ Licence or Australia/International Passport). You will also be asked to have your photograph taken if you have not uploaded a clear and current photo to your Accommodation Portal. This image will be stored electronically to assist in:
- verifying your identity if you become locked out of your room/ unit without identification
- to assist staff in identifying persons who may have been involved in breaches of residential community standards
There may be times where, for the maintenance of good order or security, you may be asked to demonstrate, by producing photo identification, that you are a current UOW Accommodation Services resident.
Charges apply for lost or stolen keys and/or cards. Please note for the safety and security of your residence any lost key should be reported immediately to your residence office. This will allow the office to cancel the lost key, arrange for a replacement key/card, and prevent any unauthorised access to the residence and your unit/room.