Residence rules

• The Resident must treat all staff, contractors and other residents with courtesy and respect and behave in a way that is inclusive of others.
• The Resident must not engage in behaviour that is threatening or intimidating or use offensive language.
  
  
• The Resident must not cause or permit a nuisance or interfere with, or permit interference with the reasonable peace, comfort or privacy of any other person at the Residence or of any neighbours.
  
  
• The Resident must not engage in solicitation or make uninitiated and/or uninvited contact with other residents to promote or endorse an idea or product, including through posters or online.
  
  
• The Resident must seek prior written approval from UOW Student Residences Management before conducting any fundraising activity or promoting an event, activity, club, society or group.
  
  
• The Resident must ensure that their activities and conduct within the Residence does not place themselves or other persons at risk, including risk of harm or injury.
  
  
• The Resident must immediately report incidents or activities which endanger the safety or security of anyone at the Residence, including activities involving hazing, and noise complaints, to UOW Student Residence Management or UOW Security.

Bullying, discrimination, harassment and violence

The Resident must not bully, discriminate against, harass, sexually harass, haze, or use verbal or physical violence against other residents or University staff, including online.

The Resident must not participate in, condone or organise any activity involving hazing or harassment of other residents. 

The Resident must comply with all University policies applicable to them as a University student, including but not limited to:

• Anti-Racism and Cultural Safety Policy
• Bullying Prevention Policy
• Respect for Diversity Policy
• Sexual Harassment Prevention Policy
• Student Conduct Rules

The Resident must comply with all Australian laws. The University may refer unlawful behaviour to the NSW Police Force.

Drugs and drug paraphernalia

The Resident must not:

• use, produce, supply, or possess prohibited drugs, or Amyl Nitrate or Nitrous Oxide;
• use any substances inappropriately; or
• posses drug-related paraphernalia,

in or around the Residence or University grounds.

The Resident must remove themselves from situations involving substance misuse, prohibited drugs or drug-related paraphernalia, and immediately report such situations to the UOW Student Residences Management or UOW Security.

The University is obliged to assist law enforcement agencies with respect to illegal drug enquiries.

Consumption of alcohol

The Resident, if aged 18 years or above, may consume alcohol in compliance with all Australian laws, within Rooms or Shared Facilities (if applicable).  Alcohol is not permitted in common areas or in any other areas of the Residence. 

The Resident must not behave disruptively or inappropriately, including when consuming alcohol, or will be subject to disciplinary action.

The Resident must not participate in group drinking (defined as more than 10 people gathered while alcohol is present).

The Resident must not collect or display alcohol cans, bottles, punch bowls, beer bongs, or any other items that celebrate or facilitate the excessive consumption of alcohol. UOW Student Residences Management reserves the right to confiscate these items.

Alcohol-free periods and areas

The University may designate specific parts or the entire Residence to be an alcohol free area during certain periods (for example, during study and exam periods). The University will communicate designated alcohol-free areas and periods to the Resident in advance. The Resident must comply with the University’s directions relating to alcohol-free periods and areas.

Drinking games

The Resident must not:

• drink alcohol in excess;
• participate in games involving alcohol; or
• behave disorderly.

Production of alcohol

The Resident must not:

• ferment, distil or produce alcohol; or
• possess or use kegs, compressed gas cylinders or associated chemicals used in the making of alcohol,

within the Residence or on University property.

Smoking and vaping

The Resident must comply with the Smoke-Free University Policy.

The Resident may smoke cigarettes, electronic cigarettes, prescription vapes or other forms of legal smoking products within a designated smoking area at a UOW Student Residence. The Resident must not use such products outside of the designated smoking areas or within rooms / units, common areas, outdoor dining areas, entries, exits, stairwells or on balconies.

Noise and disturbances

The Resident must comply with a noise curfew between 10pm and 9am every day of the week.

The Resident must follow the reasonable directions of UOW Student Residences staff in relation to noise complaints.

Relationships with staff

The Resident should contact the UOW Student Residences staff if they have any concerns regarding the conduct of University staff, including any unacceptable relationships by University staff under the UOW Close Personal Relationships Policy.

Conducting a business

The Resident is not permitted to conduct a business of any description from any UOW Student Residence.

Cleaning

The Resident must keep their Room clean and tidy.

If the Resident has a Room in a shared unit, the responsibility for maintaining the cleanliness of Shared Facilities and common areas, such as lounge rooms, kitchens, and bathrooms, lies collectively with the residents of that unit.

The University will conduct periodic cleaning inspections of all rooms to ensure compliance with these rules. The University will communicate the inspection schedule to the Resident in advance via email. If the Room or Shared Facilities (if applicable) are not reasonably clean during the inspection, the University will notify the Resident and provide the Resident with a time frame to rectify the issue. If the Room and/or Shared Facilities (if applicable) are not reasonably clean during the reinspection, a cleaning fee will be charged to the Resident’s account for corrective cleaning measures, in accordance with the Accommodation Agreement.

The Resident must remove all rubbish from their Room and any Shared Facilities or common areas, and dispose of it at the designated bin areas.

The Resident will be subject to the disciplinary proceedings for repeated failure to comply with these cleaning rules.

Personal hygiene

The Resident must maintain a healthy standard of personal hygiene.  

Dress

The Resident must wear footwear and clothing at all times in common areas of the Residence and when using Shared Facilities.

The University may direct the Resident to wear appropriate clothing or footwear in the interests of safety or respect to others.

Failure to comply

The Resident must comply with all reasonable directions from the University, its contractors or emergency or law enforcement agencies.

Posters

The Resident must not display posters in common areas without UOW Student Residence Management approval.  UOW Student Residence Management reserve the right to remove, without prior notice, posters in common areas that are unapproved, considered out of date, offensive, or otherwise inappropriately placed.

Common areas

The Resident must not interfere with or permit interference with the reasonable use by other residents of the Shared Facilities or Common Facilities.

Assistance animals / pets

The Resident must not keep animals in the Room or in or around the Residence, without the prior written approval of the Senior Manager of the Residence. This rule does not apply to the extent that it restricts the keeping of an Assistance Animal.

The Resident must provide at least 14 days prior notice if the Resident intends to keep an Assistance Animal at the Residence, by liaising with the UOW Student Accessibility and Inclusion team, to ensure appropriate arrangements can be made to manage animal welfare within the Residence. The Resident is responsible for their Assistance Animal at all times.

Decorating

The Resident must not decorate, paint or draw murals, signs, messages or any form of artwork (permanent or otherwise) in their Room or Shared Facilities or common areas, stairwells, foyers, lifts or hallways.  

Emergencies

The Resident must immediately report all emergencies to UOW Student Residences Management.

Fire alarms and building evacuations

In the event of a Fire Alarm or Building Evacuation, the Resident must follow the reasonable directions of the University and Emergency Services personnel.

Fire safety equipment

The Resident must not:

• remove, tamper or interfere with (e.g. silence or disable) fire detection or protection equipment; or
• use any fire detection or protection equipment for any other purpose other than the designated purpose.

Prohibited items

The Resident must not use or possess the following prohibited items in the Residence:

• candles / incense
• oil burners or lamps
• flammable or combustible substances (such as fireworks, petroleum, paint thinner, kerosene, BBQ lighter fluid etc.)
• shisha pipes
• BBQs / propane fuelled equipment
• automotive or industrial batteries
• compressed gas cylinders
• inflatable swimming pools
• portable air conditioners
• other items as reasonably notified by the UOW Student Residences Management.

The Resident may only store bikes or scooters with lithium-ion batteries in designated UOW bike stores and must not store such items in their Room, Shared Facilities, common areas or balconies.

UOW Student Residences Management may confiscate and dispose of prohibited items with any resulting costs charged to the Resident responsible.

Furniture and appliances

The Resident must not:

• use University furniture, appliances, equipment and other fittings are for any purpose other than their intended purpose;
• take indoor University furniture outside;
• use personal furniture approved for private spaces in outdoor or common areas; or
• add, move, relocate or remove any furniture or appliances from the Room or Residence (without the prior written approval of the University).

Heaters

The Resident must seek approval from UOW Student Residence Management prior to purchasing and/or using a heating appliance within a Room or Shared Facilities (if applicable). Floor radiators or bar heaters are not permitted. 

Electrical equipment

The Resident must ensure all electrical equipment in their Room and Shared Facilities (if applicable) is safe and meets Australian Standards.

Access and use

The Resident must only use the Room for residential purposes.

The Resident must not:

• use the Room and/or the Residence, or cause or permit the Room and/or the Residence to be used, for any illegal purpose;
• gain entry to another resident’s room without their prior permission;
• access any Shared Facilities or Common Facilities to which the Resident’s access has been temporarily or permanently denied;
• obstruct access to Common Facilities, entries or exits of the Residence;
• store personal belongings in the common areas or spare rooms of the Residence; or
• use the Common Facilities for the purpose of hanging washing unless those Common Facilities are designated areas for the hanging of washing and contain clotheslines for this purpose.

Balconies

The Resident must ensure the balconies and kept clean and tidy and must not:

• throw or allow any item to be thrown over the rail;
• climb on or over the rail;
• store items, including boxes, refrigerators and furniture;
• place University furniture designed for internal use;
• hang items including hammocks, clothing, clothes lines, banners or advertising material; or
• cook, on the balcony.

Restricted areas

The Resident must not enter restricted areas of the Residence without written permission from the UOW Student Residences Management. Restricted areas include, but are not limited to, office spaces, formal meeting or conference rooms, roof tops, secure storage areas, and electrical, communications, or machine rooms.

Doors

The Resident must not prop open any room or unit doors at any time as this is a security risk and a potential safety hazard.

The Resident is responsible for the conduct and behaviour of their Visitors. 

The Resident must ensure their Visitors:

• comply with the Residence Rules and the University’s reasonable directions;
• sign in and out of the Residence at the Residence office at the start and end of their stay;
• show University staff their visitor pass on request;
• are accompanied by the Resident at all times;
• are not given access to keys, swipe cards or security devices for the Residence; and
• keep emergency exits clear and unobstructed at all times.

1.1 Verbal and Physical Violence

Residents must not commit or threaten to commit an act of violence against themselves or any other person. Residents must treat others with courtesy and respect, including not engaging in sexual misconduct or behaviour that is perceived by others to be threatening or intimidating. 

The University of Wollongong (UOW) has specific policies and procedures for the prevention, reporting and management of sexual harm within the University community, and for more information please visit the UOW Safe and Respectful Communities website.

Any acts of violence will be treated extremely seriously and can result in immediate exclusion. UOW Residence Management may also refer any incidents of assault to the NSW Police Force. 

1.2 Hazing and Initiation activities

Participating in, condoning or organising any activity involving the harassment of residents, also commonly known as hazing, is prohibited. Any such activities should be reported to UOW Residences Management immediately. 

1.3 Solicitation

Solicitation is prohibited. Solicitation is when a person or organisation tries to make uninitiated and/or uninvited contact with you for the purpose of promoting or endorsing an idea or product that you do not welcome. This may include, but is not limited to actual approaches, personal electronic messages, mail, posters, social media posts and invitations. 

Such ideas and/or products can include, but are not limited to; religious beliefs, political parties, seeking sexual favours, encouraging the purchase of an item or ticket to an activity or event, or promoting membership of an external non-University club or religious organisation. 

Residents should seek prior written approval from UOW Residences Management should they wish to conduct any fundraising activities, or to promote an event, activity, club and society or group that is not currently sanctioned directly by the University of Wollongong. 

1.4 Discrimination

The University of Wollongong seeks to promote an environment that is free from all manifestations of unlawful discrimination and recognises the positive value of a diverse community of residents, staff and affiliates. 

Residents are expected to act in a way that shows acceptance and support for diversity. For more information see the University of Wollongong Respect for Diversity Policy.

1.5 Bullying and Harassment

The University of Wollongong does not tolerate bullying, discrimination, harassment, racism, sexual harassment, hazing and verbal or physical violence. Residents must abide by all relevant University of Wollongong policies. These policies can be found in the University of Wollongong Policy Directory.

Please also see the UOW Safe and Respectful Communities website.

1.6 Noise and Disturbances

Any behaviour that causes a disturbance by impairing the reasonable freedom of residents or staff to pursue their studies, research, duties or to generally participate in the life within residence is prohibited. A noise curfew must be observed between 10pm and 9am every day of the week (Monday to Sunday). Residents must follow the reasonable direction of staff in relation to noise complaints. Persistent breaches of this rule can be considered under Rule 3.7 - Failure to Comply. 

If a resident is being disturbed by a fellow Resident or Residents, they should contact a UOW Residences staff member. 

2.1 Consumption of Alcohol

The University of Wollongong seeks to create the environment where the consumption of alcohol and the associated behaviour does not negatively impact Residents in UOW Residences.

If you are of legal drinking age (18), you may consume alcohol in compliance with all laws.

The abuse of alcohol is unacceptable and harmful, and if your behaviour whilst under the influence of alcohol is deemed disruptive or inappropriate, you may be subject to disciplinary action.

2.2 Alcohol-Free Areas

You may only consume alcohol within a room/unit in UOW Residences. All other areas within The UOW Residences are strictly alcohol-free; this includes the carrying of open alcohol in these areas.

2.3 Alcohol-Free Periods

There may be designated periods throughout the year where residences will be declared alcohol free. These periods are set by UOW Residences Management and will be communicated to all Residents.

2.4 Drinking Games

Drinking games are prohibited as they are incompatible with the responsible consumption of alcohol. They create competitive pressure to drink, drunkenness, abusive behaviour and language, and harassment that causes offence to both drinkers and non-drinkers alike.

2.5 Group Drinking

Group drinking - defined as more than 10 people gathered while alcohol is present - is prohibited.

2.6 Drinking Trophies or Memorabilia

The collection or display of alcohol cans, bottles or any other items that celebrate or facilitate the excessive consumption of alcohol (including but not limited to punch bowls or beer bongs) is prohibited. UOW Residences staff reserve the right to confiscate these items.

2.7 Production of Alcohol

Fermentation and/or distillation of alcoholic liquor is not permitted within any UOW Residences. The possession or use of kegs, compressed gas cylinders or associated chemicals used in the making of alcohol is prohibited.

3.1 Smoking and Vaping

Residents are only permitted to smoke cigarettes, electronic cigarettes, vapes or other forms of legal smoking products within a designated smoking area at a UOW Residence. 

3.2 Conflicts of Interest and Relationships

UOW Residences stakeholders (residents, staff and contractors) have a responsibility to identify, and appropriately manage, conflicts of interest pertaining to close personal relationships. 

If you have any concerns regarding the conduct of a staff member or contractor, please contact the UOW Residences Management. 

For more information see the University of Wollongong Conflict of Interest Policy.

3.3 Conducting a Business

Residents, their Families, Visitors and Guests are not permitted to conduct a business of any description from any of the UOW Residences. UOW staff will not provide financial or legal advice in relation to what constitutes a business and such enquiries may be referred to the UOW Legal Services Unit. 

3.4 Cleaning

All Residents of the Residence are obligated to keep their individual studios/units/bedrooms clean and tidy at all times. In the case of shared units, the responsibility for maintaining the cleanliness of common areas, such as lounge rooms, kitchens, and bathrooms, lies collectively with the residents of that unit. 

UOW will conduct periodic cleaning inspections of all resident studios/units/bedrooms to ensure compliance with the prescribed cleanliness standards. The inspection schedule will be communicated to Residents in advance through a room inspection calendar sent via email. 

If a room or unit does not meet the required standards during inspection, the Resident(s) will be informed and provided with a time frame to meet the standard. If the room/unit fails the cleaning re-inspection, a cleaning fee will be charged to the Resident(s)’s account, and UOW may apply corrective cleaning measures to bring the room/unit back up to the required standard. The Resident(s) associated with the non-compliant space shall be liable for all fees and expenses incurred as a result of the corrective cleaning measures. 

Regular failure to meet the established cleaning standards may lead to conduct proceedings against the Resident in question. UOW Residences Management will conduct any such proceedings following the relevant policies and procedures governing Resident conduct within the Residence. 

a) Rubbish Removal 

Residents are responsible for taking out their own rubbish from both the bedrooms and common areas to the designated waste stations. Failure to do so may incur a fee. 

b) Departure 

Upon departure at Contract End Date, upon room transfer, or upon early termination departure, residents must leave the room/unit in a clean and vacant state, consistent with the room condition report the Resident(s) submitted on occupation of the room/unit.  

The University reserves the right to charge residents the cost of cleaning the room/unit to a condition fit for occupancy. 

3.5 Personal Hygiene

All Residents are expected to maintain a healthy standard of personal hygiene. Lapses in maintaining a minimum standard of personal hygiene can constitute a health risk. Where such lapses are noted, Residents may be approached by a staff member to undertake a review of their current hygiene practices. 

3.6 Dress

Footwear and clothing must be worn in UOW Residences at all times when in common areas. UOW Residence staff may direct a Resident to wear appropriate clothing or footwear in the interest of safety or respect to others. 

3.7 Failure to Comply

Any reasonable request or directive from a UOW staff member or relevant authority such as Police, Ambulance, Fire Brigade or approved UOW contractor must be complied with. Failure to do so is deemed Failure to Comply. 

3.8 Furniture

University furniture, equipment and other fittings are not to be used for any purpose other than their intended purpose.

• indoor University furniture should not be taken outside.
• common area furniture should not be removed or relocated to individual rooms or units.
• personal furniture approved for private spaces must not be used in outdoor or common areas.

The Resident must seek written approval from UOW Residence Management to bring in any additional furniture into UOW Residences. 

The University may charge the Resident for any costs incurred as a result of removing/disposing of any personal items/furniture. 

3.9 Posters

UOW staff reserve the right to remove, without prior notice, posters in common areas that are unapproved, considered out of date, offensive, or otherwise inappropriately placed. 

4.1 Damage

The University of Wollongong reserves the right to apply fees where a Resident has been deemed to be responsible for damaging University of Wollongong property. This may involve paying for all costs associated with the repair or replacement of those damaged items. 

4.2 Decorating

Residents are permitted to decorate rooms/units using non-permanent fixings. All fixings and decorations must be removed at Contract End Date. 

It is prohibited to paint or draw murals, signs, messages or any form of artwork using any substance (whether permanent or otherwise) on surfaces or appliances. 

Fees for cleaning, repairing or replacement of any damaged surfaces will be charged to the room/unit’s current occupant(s). 

5.1 Drugs and Drug Paraphernalia

Residents, their Families, Visitors and Guests may not use, produce, supply, or possess a prohibited drug on or around UOW Residences. Legal substances, which if used inappropriately result in similar effects of illegal drugs (including but not limited to Amyl Nitrate or Nitrous Oxide) are also prohibited. The possession of drug-related paraphernalia whether it is being actively used or not, is prohibited. 

Residents must remove themselves from a situation in which prohibited drugs or drug paraphernalia are involved and immediately report the presence of drugs and/or drug paraphernalia to a member of staff. The University of Wollongong is obliged to assist law enforcement agencies with respect to enquiries on illegal drugs. 

5.2 Unlawful Behaviour

Unlawful behaviour is not tolerated at the University of Wollongong. This is defined as any behaviour contravening any State or Federal legislation. Any unlawful behaviour should be reported to UOW Residences staff immediately. 

6.1 Emergencies

Any accident or incident for which a Resident, their Family, Visitor or Guest requires the support of Emergency Services (Ambulance, Fire NSW or NSW Police) should immediately be reported to UOW Residence staff. 

In the event of a medical emergency, call 000. If you cannot, immediately contact a staff member. 

7.1 Prohibited Items

The following items are not permitted within UOW Residences: 

• Candles (including decorative, memento or souvenir candles) 
• Oil burners or lamps 
• Incense 
• Pest control devices
• Fireworks or explosives
• Flammable or combustible substances (such as petroleum, paint thinner, kerosene, BBQ lighter fluid etc.)
• Shisha pipes
• BBQs
• Stolen items (including road and directional signs)
• Weapons of any kind
• Propane fuelled equipment
• Automotive or industrial batteries
• Dry ice
• Compressed gas cylinders
• Swimming Pools 

Items such as microwaves, portable air conditioners, washing machines and clothes dryers are not permitted unless supplied, installed, and maintained by the University of Wollongong. These items may be purchased through the University and will only come from an approved list of items. 

This list of prohibited items is not exhaustive. Other items may be considered safety hazards and subject to prohibition at the discretion of the UOW Residences Management. UOW Residences staff will remove any hazardous materials immediately with any resulting costs charged to the Resident responsible for their presence on campus. 

7.2 Heaters

Due to the potential fire risks, floor radiators and bar heaters in rooms/units are not permitted. Residents must seek approval from Residence Management prior to purchasing and/or using a heating appliance within a room/unit.  The appliance will be required to be tested and tagged as directed by the University.

7.3 Pets

Pets are not permitted in UOW Residences. This does not apply to approved Assistance Animals.  

7.4 Electrical Equipment

It is the Resident’s responsibility to ensure all electrical equipment in their room and unit common areas is safe and meets Australian Standards. The use of electrical equipment not complying with Australian Standards, the use of double adapters, and overloading circuits may cause fire and is deemed a serious risk.  

The University of Wollongong reserves the right to charge a fee for the misuse of electrical equipment.

8.1 Visitors and Guests

All Visitors and Guests must sign in at the Residence office and must be accompanied by the Resident at all times. 

Residents are responsible for the conduct and behaviour of their Visitors and Guests of the Resident, and the Resident is liable for all expenses, costs, fees, charges and damage incurred by Visitors and Guests including any injury or property damage they cause. The Resident may also be subject to disciplinary or other action under University of Wollongong policies as a result of the conduct and behaviour of their Visitors and Guests. 

Residents are permitted to have a Guest stay in their room without charge for no longer than two (2) consecutive nights in any calendar month. Should a Resident wish for a Guest to stay with them in their room longer than two (2) consecutive nights, the Resident must seek written approval. Residents with Guests approved to stay longer than two (2) consecutive nights but no more than four (4) consecutive nights will be charged a fee for each night the Room is occupied after the 2 complementary nights. 

8.2 Children and Young People Visiting Accommodation

If you bring a Child (a person under the age of 16 years) or Young Person (a person who is aged 16 years or above but is under the age of 18 years) to any University of Wollongong Residence you must ensure that they are appropriately supervised by you or another adult at all times. 

You need to ensure that they cause minimal disruption to others, are not allowed access to areas that are restricted for health and safety reasons and are not allowed access to alcoholic beverages or other prohibited drugs or substances. 

The UOW Residences Management may intervene immediately if the child’s health or safety is at risk, the child is presenting a health or safety risk to others, the child’s behaviour is causing undue disruption to the work of staff or students, or if in the opinion of the UOW Residences Management, the presence of the child is inappropriate. 

Graduate House and Bangalay are the only University of Wollongong managed residences that are suitable to accommodate Families and Children. 

8.3 Fire Alarms and Building Evacuations

In the event of a Fire Alarm or Building Evacuation, Residents are required to follow the reasonable direction of staff and Emergency Services personnel. 

The University of Wollongong reserves the right to impose a fee for a fire alarm activated by a Resident, Visitor or Guest where NSW Fire and Rescue attend. 

8.4 Fire Safety Equipment

Residents must not tamper with fire safety equipment and fire exit doors. Tampering with fire safety equipment or fire exit doors is an offence under the Law and may comprise of attempting to cover or in some other way disable a smoke/heat detector, silencing or decreasing the safety warning emitted from a siren or horn, or making a fire exit door, extinguisher, or other equipment unusable or unfit for purpose. 

Residents found responsible for the tampering with fire safety equipment will be subject to misconduct proceedings and their Contract may be terminated. The University of Wollongong reserves the right to impose a fee for the repair or replacement of tampered equipment. 

8.5 Balconies

To ensure safe, clean and tidy balconies, do not:

• throw or allow any item to be thrown over the rail; 
• climb on or over the rail;
• use the balcony as a storage area for boxes, refrigerators, furniture or other items;
• place University furniture which is designed for internal use on them;
• hang items over the rail or other fixtures and/or suspend temporary clothes lines across them;
• post or suspend any banners or advertising material on the balcony doors or over the rail or other fixtures;
• suspend hammocks or similar items to the railings or support beams;
• smoke, cook or use naked flames (including candles or citronella lights) on the balcony;
• create excessive noise, particularly late at night. 

8.6 Restricted Areas

Residents should not enter restricted areas without authorization from UOW Residences Management. Restricted areas include, but are not limited to, office spaces, formal meeting or conference rooms, roof tops, secure storage areas, and electrical, communications, or machine rooms. 

8.7 Doors

Residents must not prop open any room or unit doors at any time as this is a security risk and a potential safety hazard. Residents who risk their own or others’ safety through door breaches may be subject to misconduct proceedings. 

8.8 Access Keys

Residents must keep access keys issued to them safe and secure, and not duplicate or allow any other person, including Visitors, Guests or other Residents, to use their access keys. 

In the event a Resident loses their access keys they are required to report this to the UOW Residence staff. Fees may apply for the replacement of access keys.