Paying your account

Our preferred payment method is online through the Accommodation Portal or by BPAY.

BPAY is only available using an Australian bank account. To use BPAY you will need our BPAY biller code (41772) as well as your CRN, which can be found by logging into our Portal and selecting 'Accounts'. Once you have those details, login to your online or mobile banking and set up a recurring payment. You can find more info about BPAY on their website.

Payments using a debit or credit card will incur a surcharge fee.

Regular payments

Your accommodation account will be billed fortnightly (every two weeks). Fees are due as per the calendar under the Payment schedule tab on this webpage.

You can pay your fees regularly online through the Accommodation Portal or by BPAY.

You can set up automatic recurring payments using BPAY from your Australian bank account. Payments made by BPAY take approximately 48 hours to appear on your Accommodation account statement therefore it is important to take processing time into consideration when scheduling your payments.

Paying your account in full

If you wish to pay your account in full by semester or year, please contact your residence office.

Your accommodation account will be billed fortnightly (every two weeks). Fees are due as indicated on the schedule below.

To ensure your account is always up to date, please ensure your fortnightly payment schedule is for two weeks to cover the fortnightly charges.

For information on how to pay your fees, including setting up automatic recurring payments, refer to the Payment Methods page. 

If you are experiencing difficulties (financial or otherwise) and you wish to pay your account by another means known as an Alternate Payment Plan (APP) please submit a request for an APP via the Accommodation Portal and see your residence office to book a meeting with your residence manager.  

APPs are subject to approval.

It is important to address your problem as soon as possible. If you apply for an APP (payment in instalments), please ensure that your account is paid in a regular fortnightly, monthly or lump sum payments. 

If you fall behind in payments and have not made acceptable arrangements with us, the University may need to take action such as:

• applying a late payment fee  
• cancellation of future payments terms with all future payments required in advance  
• preventing you access to your room/unit  
• the withholding of your academic results*
• being referred to a credit agency for debt collection, resulting in additional charges and potentially impacting upon your credit rating.   

If you are expecting funds from a scholarship or trust fund but cannot meet the due date deadline for payment in full please email your residence office.

*An approved APP does not mean that a withhold on your academic account can be removed as your fees are still outstanding.

Under the Australian Privacy Act, UOW is not permitted to disclose your personal information to family members or any other third parties unless you have provided us with written consent or there is a lawful reason for UOW to provide your information to others.  

If your parents or another third party will be responsible for the payment of your account, you remain responsible for forwarding details of your account to them. This should be done early so that payment due dates are not missed.

Unless advised prior to processing of a refund of any fees, the monies will be returned to the card or account from which the accommodation fees were paid. 

Any request to alter the details of a refund would need to be in writing and prior to the notification of refund.  Please email your residence office for more information.  

To avoid any financial hardship, it is essential that you commit to a budget and stick to it. University can be stressful enough without having issues in relation to the payment of your bills. If you need further advice regarding financial matters you can contact the free on campus Financial Counselling Services offered by Mission Australia.  

Further information and services that are available on campus can be found under fees and assistance. 

You can see the balance of your account via the Accommodation Portal.  

If you forget your Portal login details, you can reset your password by clicking on the 'forgotten password' link on the login page of the Accommodation Portal. You will be asked for your username (email address) to be able to continue resetting your password. If you have forgotten your registered email address you can contact your residence office for assistance. 

To obtain a tax invoice, please contact the staff at your residence. Our staff can provide you with a copy of your statement or make arrangements for it to be emailed to you.