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Enrolment help

Enrolment FAQs

At UOW, we want to make your online enrolment as easy as possible.

Below you'll find answers to our most frequently asked questions about enrolment. If you cannot find the information you need, please complete the enrolment help form, and a Student Service Officer will contact you to assist.

What do I do if I don’t have an offer?

Please contact the Future Students team for assistance. 

What if I have more than one course offer?

You will need to make sure you only complete enrolment for your preferred course. If you enrol in a course and change your mind afterwards, you will need to withdraw from the course (via your SOLS account) before you enrol in your chosen course.

Note: You will need to ensure this is done before the relevant session census dates.  Failure to do so will result in liability for fees associated with the original course.   

I’ve been given an offer through the Early Admission Program (EAP) but I want to accept my University Admission Centre (UAC) main round offer?

All eligible offers (EAP and UAC) will be reflected in the online enrolment system. Select your preferred offer and follow the steps to enrol.  If you do not know the census date, please refer to the key dates page, or check via your SOLS account under the Enrolment and Variations menu.

What if I receive another offer to a different course after I have already enrolled?

If you receive another offer that you would prefer to accept, you will need to withdraw from all subjects for the course you initially enrolled in (via your SOLS account) prior to the session census date (failure to do so will result in liability for fees associated with this course).  Following this, you will need to commence the enrolment process for your preferred course.

Can I enrol part-time for my short course or reduce my study load?

Yes. However, please be aware that any discount applied to your course as part of the government's Higher Education relief package will be for subjects completed in 2020.

Subjects studied in 2021 will be at the standard student contribution rate. Subjects offered in 2021 will also be contingent on availability and substitute subjects may be offered to enable you to complete your course.

If you wish to enrol part-time or reduce your study load you should seek Faculty advice.

I have received subject credit and I am not enrolled full time. Do I still receive the government discount?

You will receive the discount for any subjects completed in 2020. For example, if you have received 1 subject credit and are enrolled in 2 subjects in 2020, you will receive the government discount for 2 subjects.

If I fail a subject or withdraw from a subject in 2020, will I be able to take that subject again in Session 1 2021?

UOW may offer the subject or an alternate subject in 2021 to enable you to complete your course. However, any subjects studied (even repeat subjects) in 2021 will be at the standard student contribution rate and will not be provided at the discounted short course rate.

I am having problems accessing the system?

There are various reasons why you may not be able to start your enrolment.  Please see below for common messages you may receive together with steps to take to enable you to start your enrolment:

  • Message: ‘Student type on admissions does not match’ - you need to confirm your citizenship to have your conditions cleared to allow you to enrol.  Please email a certified copy of your passport and/or birth certificate to askuow@uow.edu.au
  • Message: ‘Not a valid offer / conditional offer’ - if you have studied at another University, UOW will require a certified copy of your Academic transcript.  Please send a scanned copy of this document to the Future Students team for verification.

I don’t know my student number, where do I find it?

If you applied to UOW directly, your student number will be referenced on your offer letter/emails from UOW. If you applied via the UAC, your student number is sent via email (within a week or so after receiving your offer) to your preferred email account.  

Note: even if you receive multiple offers from UOW, your student number will stay the same.  If you are still unsure, contact future students via email or on 1300 367 869.

How do I log into the system?

We recommend you view the ‘How to enrol at UOW’ video before commencing your enrolment.   

Please make sure you know your student number before commencing your enrolment. Your student number is referenced on your offer letter/email.  Log in here using your UOW student number and date of birth to activate your student account. 

How do I create my username and password log in?

Once you have activated your account, one of the first steps is to create your UOW login and password.  Please record your username and password as you will need this information to log in to your SOLS account after completing your enrolment. SOLS is a vital online tool that you will use to self-manage your studies at UOW.

When should I enrol?

Please start the enrolment process as soon as possible after receiving your offer to study at UOW. You may also wish to familiarise yourself with key dates relating to enrolment and orientation schedules.  

Can I use my smart phone to enrol?

Yes, our enrolment system is mobile-friendly. However, the system is optimised for tablets, laptops and desktops so your experience will be more user-friendly if you use a device with a larger screen.

Why do some enrolment screens display a tick (√)?

Each time you complete a section of the enrolment process, the system will display a 'tick' on the navigation panel (top of screen). This indicates you have successfully completed this step. If you have not completed the step and further action is required, the system will display a warning sign '!', with the exception of the photo upload screen.

You will need to ensure each screen has a tick or the system will not allow you to continue.   

What if I don’t complete all sections of the enrolment process?

You are not enrolled until all sections have been successfully completed. The summary page is the final screen of the enrolment process.

I have completed my enrolment in the system but I want to log back in?

You will not be able to log back into the enrolment system after you receive your enrolment summary via email. However, you can change any of the information (including subjects and billing type) through your SOLS account (with your UOW username and password created when you first logged in). 

Please note: SOLS activation occurs  approximately one hour after completing the enrolment process.

Why do I need to enter recovery information?

Recovery information enables you to reset your password (or other personal information) during the enrolment process. Make sure you enter an email address that you check on a regular basis.

Note: Your recovery email address should NOT be an agent or high school email address. An appropriate example is a @hotmail or @gmail email account

What do I do if my personal details in the system are incorrect? 

If your details are incorrect, please contact Student Service at  for help with updating your information prior to proceeding with your enrolment. 

I can’t see my visa details?

Our enrolment system will not always display visa information. This information is recorded separately. 

Do I have to provide an emergency contact? Who should they be?

It is essential you provide UOW with someone to contact in the unlikely case of an emergency on campus. Your emergency contact can be anyone you trust to respond to a personal situation like a family member or close friend.

What is the difference between the ‘Current Session Address’ and ‘Permanent Home Address’?

Upon enrolment, you will be required to provide UOW with two addresses:

  1. An address for where you will be living during each academic session (current session address); and 
  2. An address for where we can contact you out of session, an example may be your home address.  

The two addresses may be the same. If your details change during your studies, please update via your SOLS account.

What is the survey and why do I have to do it?

The enrolment survey is an Australian Government mandated questionnaire that informs institutional decision-making and reporting practices.  It is important that you answer questions honestly, as your responses will contribute to planning for support services at UOW.

What if I don’t know the answer to a question in the survey?

If you do not know the answer, leave the question blank and move on to the next question.

Why is my photo required and how will it be used?

Your photo will be used for your Student ID to confirm your identity.  Your Student ID is unique to you and you will have to supply this number regularly during your studies at UOW.

Do I have to upload a photo now?

Uploading a photo will save you time during the enrolment process. However, if you are unable to upload a photo simply skip this step. You can have your photo taken during your Orientation, or anytime by the Student Service team in .

Are there requirements for the photo?

You can find a full list of requirements here.

I don’t like my photo, can I change it?

You can change your photo at any time before you finalise your enrolment on the system.  However, once you have received your email summary, your photo will be finalised in the system. If you wish to replace it after your enrolment is finalised, you will incur a cost of $20.00.

My photo won’t upload, what do I do?

Double-check the file format.  UOW suggests converting the image into a JPEG or a PNG before attempting to upload the photo again.

What information do I need to know about my tuition fees?

Please refer to the Domestic student fee help or International student fee help videos for help understanding tuition fee requirements.

When are tuition fees due?

Tuition fees are always due on the relevant session census date. Census date is the last date to:

  • Pay fees
  • Withdraw from subjects (without incurring a fee); and
  • Change HECS / HELP billing options (if eligible).

What are HECS-Help and SA Help?

Please refer to the HELP loans and billing options webpage for an overview of each type.

Can I defer my fees?

If you are eligible and wish to defer your fees to a HELP Loan, you will need to:

  • Confirm your billing type by selecting ‘Apply’ under the ‘HELP Loan Option’ tab in system
  • Provide your Tax File Number (TFN); and
  • Confirm your billing option for your .

Can I change my payment option at any time (eligible Students only)?

You can change your payment option (billing) in your SOLS account as long as it is before the relevant session’s census dates.  To do this, simply:

  1. Log in to your SOLS account
  2. Select the ‘Fees’ menu (referred to as Help-Loan Option)
  3. Click the 'Maintain' button (for your default billing type); and
  4. Follow the prompts.

What if I don’t have a Tax File Number (TFN) – can I still enrol?

Yes, you can enrol in your course without a TFN. A TFN is only required if you are an eligible student using the HECS-HELP billing option.  

  1. Select 'upfront' as your default billing option; and
  2. When you receive your TFN, change your billing option to HECS-HELP (through your SOLS accountbefore the sessions 

I’m paying upfront; do I have to read and understand all payment options?

Yes. You need to read and acknowledge all information on the SOLS ‘Help Loan Option’ tab and select the ‘full upfront payment’ as your billing option.

I am not sure how to select subjects for my course? 

Please refer to  for assistance with subject selection. These guides’ only list first year subjects. For information on further years of your course, please refer to the Course Handbook. For postgraduate courses, you should refer to the UOW Postgraduate Course Handbook.

Note:  For 100, 200, 300 and 400 level subjects, please refer to first, second, third and fourth year subjects respectively.  Normally in your first year at University, you will only need to enrol in 100-level subjects, for e.g., ACCY111.

Should you require additional assistance, please contact your Faculty.  If you are unsure of your Faculty, please contact Student Central.

Why do I have default subjects?

Some courses have core subjects that must be completed. The enrolment system will pre-populate these subjects if these apply to your course. All you have to do is click the ‘Add’ button.

How many subjects am I supposed to enrol in?

Domestic undergraduate students may enrol in a minimum of one, and maximum of four subjects. To complete an undergraduate course within the duration specified in the Course Handbook, students should be enrolling in four (4) subjects per session.

Note:  If you are enrolled in less than three (3) subjects* you will be considered a part time student.  This can affect Government benefits.  All international students are required to enrol in full-time studies, i.e. four (4) subjects, as per student visa requirements. If you are enrolling in a postgraduate course, please refer to the Postgraduate Course Handbook.

* Note: First year Law students must be enrolled in four (4) subjects per session

When I try to enrol I receive the message ‘Course constraint’. What do I do?

This means you are trying to add a subject that does not relate to your degree or is only available at another campus. In these instances, you will need approval via the relevant Faculty by completing the Subject Addition Form.  Please check you are entering the correct subject code. Remember to check the  (if you are a new student), or the Course Handbook for returning students. 

I’m having problems entering my subject codes, what do I do?

You will need to ensure the subject code you are trying to enter is correct, for example, some subject codes are seven (7) digits with no space between the letters and numbers, e.g., ACCY111. However, some subjects are six (6) digits with a space between the letters and number, e.g., LAW 111. If you are entering the number correctly and you are still experiencing issues, this could mean:   

  1. The last date to add a subject has passed (refer to key dates)
  2. The subject quota is 'Full'
  3. There is a Course Constraint (see above); or
  4. You have reached the maximum points for enrolment in the current session.

If you are still having issues, please contact Student Service at  for assistance.

I have credit for prior (CPL) learning – what subjects can I enrol in?

You will need to liaise with your Faculty staff who can help you with appropriate subject selection before you can finalise your enrolment.  Faculty email contacts are:

  1. Arts, Social Sciences and Humanities: assh-facultyoffice@uow.edu.au
  2. Business and Law: enquiries-bal@uow.edu.au
  3. Engineering and information Sciences: eis@uow.edu.au
  4. Science Medicine and Health: smah-student@uow.edu.au

I only enrolled in one subject, where can I add the rest?

If you completed the online enrolment process with only one subject, you CAN change/add/withdraw additional subjects through your SOLS account.  To do this:

  1. Log in to SOLS; and
  2. Select 'Enrolments / Variations' (from the left hand menu).

I am enrolling for the upcoming session. Do I have to enrol in future sessions at the same time?

You are only required to enrol for the current session. For future sessions, there is always plenty of time to enrol before session commencement.

How do I select a minor/major?

While your degree will reflect a specific qualification, for e.g. Bachelor of Arts or Bachelor of Science, some course structures require students to complete a selected major or minor (within their degree) that focuses on distinct areas of study.  In some courses, students may be eligible to select to complete a second major or minor.

For more information, please visit the Majors and Minors webpage.

How will I know that I have completed my enrolment properly? 

When you reach the final enrolment summary tab you will be prompted to email the enrolment summary to the email address you nominated as your recovery email. Receipt of this email signals your online enrolment is complete.

Timetable and tutorials 

The next step is for you to enrol in your classes and create your timetable. Please note tutorial enrolments open at various times. Please refer to the following resources for dates and tutorial information.

Attend your Orientation

 is essential to starting at UOW, it is a chance for you to discover everything UOW has to offer, make new friends, and immerse yourself in as a student at UOW.  The date and time of your Orientation Day will depend on your course and campus.

Visit the Orientation website.

Preparing for your first class

Visit our How Uni Works website for useful information, tips and videos to you prepare for your first session at UOW.

The following are common UOW system terms referenced during the enrolment process.

TermSystemWhat is it? 
SOLS SOLS is the Student Online Service System

SOLS is UOW's student administration system, a vital online tool that you will use to self-manage your enrolment.  Important tasks that you will perform in SOLS include changing and enrolling in subjects, accessing eLearning (Moodle), checking assignment and exam results, even paying your fees.

Find out more about SOLS here
 

UOWMail This is your unique UOW email account

Once generated, your UOW email is set up for life.  UOWMail entitles you to up to five downloads of the entire Microsoft Office suite.

More information about UOWMail is available on the user account page.
Moodle UOW's online learning platform Over the course of your study, Subject Coordinators may set up a Moodle site for certain subject learning outcomes. Moodle can be accessed through your 

Need more help?

Contact us at Student Central

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