Enrolment help

When should I enrol?

Please start the enrolment process as soon as possible after receiving your offer to study at UOW. You may also wish to familiarise yourself with key dates relating to enrolment and orientation schedules.  

Tutorial enrolments will normally open two (2) - five (5) weeks before the start of each session. We recommend that you complete your course enrolment before this time.

 

How do I log into the system?

Log in here using your UOW student number and date of birth to activate your student account. 

 

I don’t know my student number, where can I find it?

If you applied to UOW directly, your student number will be referenced on your offer letter/emails from UOW.

If you applied via the Universities Admissions Centre (UAC), you will receive an email with your student number soon after receiving your offer (please allow up to 10 days to receive this email).

Note: Even if you receive multiple offers from UOW, your student number will stay the same. If you are still unsure, contact the Future Students Team.

 

Can I use my smart phone to enrol?

Yes, our enrolment system is mobile-friendly. However, we recommend you use a device with a larger screen such as a tablet, laptop, or desktop computer.

 

I am having problems accessing the system

There are various reasons why you may not be able to start your enrolment. Please see below for common messages you may receive, along with steps you can take to start your enrolment:

Message: ‘Student type on admissions does not match’

Australian citizens: A certified copy of your passport and/or birth certificate is needed to confirm your citizenship before you can commence your enrolment.

Permanent residents: you will need to provide a copy of your visa grant along with your passport. 

Please email the certified copy/copies of your to askuow@uow.edu.au or futurestudents@uow.edu.au.

Message: ‘Not a valid offer / conditional offer’

Your offer is still conditional. You will need to provide the relevant documentation outlined in your Offer of Admission to futurestudents@uow.edu.au.

Message: ‘Not Paid’

If you are an international student and you have paid and accepted your offer, and you are still receiving this error, please contact the Future Students Team for assistance. If you have not yet paid or accepted your offer, you may wish to contact the Future Students Team for assistance in doing so.

 

Should I still enrol now if I want to defer my offer? 

If you are sure that you want to defer your offer, do not need to enrol in your course. Instead, you should defer your offer to your preferred intake by submitting the deferral request form. 

Most offers can be deferred for up to 12 months.

If you have already enrolled in your course and now wish to defer, it is important that you withdraw from all subjects via SOLS before the census date, as well as submitting a deferral request. 

How do I create my username and password?

You will be prompted to create your username and password at the beginning of the enrolment process in the ‘User Account’ section.  

Please keep a record of your username and password as you will need this information to log in to SOLS and other UOW systems after completing your enrolment.

 

What is SOLS?

SOLS is the online system you will use to self-manage your studies at UOW. For more information on SOLS, visit the SOLS help page or watch this video.

My personal details in the system are incorrect

If your personal details appear to be incorrect, please contact the AskUOW Team for help with updating your information prior to proceeding with your enrolment. 

 

Do I have to provide an emergency contact? Who should they be?

It is essential that you provide UOW with someone to contact in the unlikely case of an emergency. 

Your emergency contact can be anyone you trust to respond to a personal situation such as a family member or close friend.

 

What is the difference between the ‘Current Session Address’ and ‘Permanent Home Address’?

When enrolling, you will be required to provide UOW with two addresses:

1. Current session address: an address for where you will be living during each academic session; and 
2. Permanent home address: an address for where we can contact you out of session, an example may be your home address.  

The two addresses may be the same. 

If your details change during your studies you must update them via SOLS.

 

I can’t see my visa details

Our enrolment system will not always display visa information. This information is recorded separately. 

If you are concerned that your visa information may be incorrect, please contact the AskUOW Team. 

 

My visa & citizenship is unconfirmed, how do I fix this? 

If you are an international student who has received your student visa and are now in Australia completing your enrolment, you may find that the enrolment portal states that your visa status is unconfirmed. 

This will not stop you from completing the enrolment process. This is a general message, please proceed to the next steps and complete your enrolment.  

What is the enrolment survey and why do I have to do it?

The enrolment survey is an Australian Government mandated questionnaire that informs institutional decision-making and reporting practices. 

It is important that you answer the questions is this survey honestly, as your responses will contribute to planning for support services at UOW.

 

What if I don’t know the answer to a question in the survey?

You will have to answer all of the questions marked as *Required. If you do not know the answer to the remaining questions, leave the answer blank and move on to the next question.

 

I am an international student who has not yet arrived in Australia, how do I answer the survey question “What year did you arrive in Australia?”

If you have not yet arrived in Australia and are enrolling online, enter the year that you plan on traveling to Australia and commencing your course.  

Do I have to upload a photo now?

It’s recommended that you upload a photo, but you can skip this step for now.

You can have your photo taken on campus during Orientation, or anytime by the AskUOW team in Building 17 (Wollongong campus).

For all other UOW campuses, visit your campus staff for assistance.

 

What are the requirements for the photo?

You can find a full list of requirements here.

 

Why is a photo required and how will it be used?

Your photo will be used for your Student ID to confirm your identity. 

 

My photo won’t upload, what should I do?

Double-check the file format and ensure that the image is in JPEG or PNG format before attempting to upload the photo again.

If your photo still won’t upload, you can skip this step for now and have your photo taken on campus by the AskUOW team or campus staff.

 

I don’t like my photo, can I change it?

You can change your photo at any time before you finalise your enrolment on the system. However, once you have received your email summary, your photo will be finalised in the system.

What if there are no offers showing?

If there are no course offers shown in the online enrolment system, please contact the Future Students team for assistance. 

 

The course I want to enrol into is not showing?

If the course you were expecting to see is not shown in the online enrolment system, please contact the Future Students team for assistance. 

 

I have been given an offer through Early Admission, but I want to accept my University Admission Centre (UAC) main round offer

All eligible offers will be reflected in the online enrolment system. Select your preferred offer and follow the steps to enrol.

 

What if I receive another offer to a different course after I have already enrolled?

If you receive another offer that you would prefer to accept, you will need to withdraw from all subjects for the course you initially enrolled in. This must be done via SOLS prior to the session census date (failure to do so will result in liability for fees associated with this course). 

Following this, you will need to commence the enrolment process for your preferred course.

What is a unique student identifier (USI)?

A USI is a unique number issued to each student by the Australian Government. Once you create a USI, you have it for life. Your USI allows you to keep a record of all of the education/qualifications you have completed, regardless of institution.

You are required by the government to provide your USI to your educational institution.

For detailed information on how to apply for a USI and whether you need to provide one when you enrol, visit our USI page.

 

Can I complete my enrolment without providing a USI? What happens if I don’t provide it?

Domestic Students

If you are a domestic student, you will need to provide UOW with your USI prior to the census date of your first session of study.

If you are seeking Commonwealth support for the first time (CSP ,HECS-HELP, FEE-HELP or OS-HELP), you will need to record your USI on your electronic Commonwealth Assistance Form (known as an eCAF) when you enrol. 

If you do not provide UOW with a USI by this date, your enrolment will be cancelled.

International Students

If you are an international student studying onshore in Australia, you are required to provide UOW with your USI as soon as possible in order to be eligible to obtain your degree.

Please note, international students who are studying outside Australia with an Australian education or training provider do not need a USI. This also applies to New Zealand citizens.

 

Can I defer my fees?

If you are eligible and wish to defer your fees to a HELP Loan, you will need to:

• Confirm your billing type by selecting ‘Apply’ under the ‘HELP Loan Option’ tab in course enrolment portal (this can be changed later in SOLS)
• Provide your Tax File Number (TFN); and
• Confirm your billing option for your course.

 

What is HECS/how does a HECS-HELP loan work? 

HECS-HELP is a loan scheme where eligible students can defer payment of their tuition fees (student contribution amount) through a loan from the Australian Government.

International students are not eligible to receive a HECS-HELP loan.

You will automatically begin repaying this loan when your income reaches a minimum threshold which is set by the government, however you will be able to make voluntary repayments once the debt has been indexed to your ATO account.

For more information on HECS-HELP loans, visit the ATO website.

 

What is SA HELP? 

SA‐HELP is a loan scheme where eligible students can defer the Student Services and Amenities Fee (SSAF) fee through the Higher Education Loan Program (HELP).

If you are an international student, you will not be eligible for an SA-HELP loan.

For more information on SA-HELP loans, visit the ATO website.

 

How do I get past the HELP Loan section if I want to pay upfront? 

If you are a domestic student and plan on paying your fees upfront, you will still need to click the ‘apply’ button in the Billing type section as all students are required to understand what a HECS-HELP loan means and entails. The final part of this section will allow you to choose ‘Full up-front payment’ as your preferred billing type. 

If you are an international student, you are not eligible for a HELP loan.

 

I’m paying upfront; do I have to read and understand all payment options?

Yes. You need to read and acknowledge all information on the SOLS ‘Help Loan Option’ tab and select the ‘full upfront payment’ as your billing option.

 

Can I change my payment option (eligible students only)?

You can change your payment (billing) option in your SOLS account as long as it is before the relevant session’s census dates. To do this, simply:

1. Log in to your SOLS account
2. Select the ‘Fees’ menu (left hand navigation panel)
3. Select ‘HELP Loan Option’ (drop-down option)
4. Click the 'Maintain' button (for your default billing type); and
5. Follow the prompts to change your billing option.

 

What if I don’t have a Tax File Number (TFN) – can I still enrol?

Yes, you can enrol in your course without a tax file number (TFN). A TFN is only required if you are an eligible student using the HECS-HELP billing option and can be provided later.

To continue your enrolment without a TFN;

1. Select 'upfront' as your default billing option; and
2. When you receive your TFN, change your billing option to HECS-HELP (through your SOLS account) before the session’s relevant census date. 

 

What information do I need to know about my tuition fees?

Please refer to the Domestic student fee help or International student fee help videos for further information on tuition fee requirements.

 

When are tuition fees due?

Tuition fees are always due on the relevant session census date.

Census date is the last date to:

• Pay all fees relevant to the session
• Withdraw from subjects (without incurring a fee)
• Change your Help loan billing option (if eligible)

 

Where can I find more information on billing options?

Please refer to the HELP loans and billing options webpage for an overview of all of the Help loans and billing options available.