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UOW counselling

The counselling service can provide support with a wide range of personal, academic, social and psychological issues that may impact your life. Counselling provides a confidential space where you can discuss concerns that may be impacting on your academic performance or mental health and wellbeing.

Due to risks associated with Coronavirus, counselling is currently offered via phone or video link.

The counselling offered at UOW is short-term, and generally lasts 1-6 appointments. If you require longer term support, we may refer you to an external provider. The service may suggest you access support from other internal services such as Disability Services, Student Support Advisors, Student Advocacy or other relevant student support service.

Getting started - Registering with the counselling service

To access counselling, the first step is to register by completing the Registration and Consent Form (note: only current UOW students can access this form using their UOW student login details).

After we have received the completed registration form, a counsellor will contact you via phone to complete an assessment and discuss how we can best support you. Support may include booking you in for an appointment with the UOW counselling service or referring you to other internal or external services.  

Before your first appointment

Before your first appointment you will be asked to complete a confidential assessment that will provide your counsellor with information to assist in your care.  

If you can't attend

Please contact us via email if you need to cancel or reschedule your appointment. You can access up to six appointments per year.

Confidentiality and Information Storage

Our counsellors will not discuss your personal information or attendance details with anyone outside of the Counselling Service unless you have given us your permission. The only exceptions are when:

  • your counsellor judges that not to disclose information would result in clear danger to yourself or to others
  • reporting of information is required by the law
  • your file is subpoenaed by a court of law

Counsellors are required to keep records of each counselling session for the purposes of monitoring treatment progression. Your counselling file is kept on a secure database, and is not connected to your University student file or to Medicare records.

We are required under the Health Records and Information Privacy Act 2002 (HRIPA) to keep this file for seven years after the last date of contact. Or, if you were under 18 at the last date of contact, the file must be kept until you are 25 years of age.

Supporting documents

The Counselling Services cannot provide documentation for academic consideration applications or other UOW processes unless you have attended counselling on a regular basis.

If you are applying for academic consideration or any other UOW process that requires the submission of supporting documentation, please familiarise yourself with the appropriate policy (such as Student Academic Consideration Policy) and available guidelines (such as Academic Consideration - Guidelines for Students) to understand your responsibilities in doing so.

Student Support Advisors can also provide advice to students ahead of them making such requests.

If you have a disability or health condition, this includes mental health issues, you may be eligible to register with Disability Services for additional help and support.

Additional supports available

After-hours support

If you require after-hours support or counselling please refer to the list of specialised community based Online & Phone Counselling services. You can contact the UOW After Hours Crisis Support Line whenever the counselling service is closed by calling 1300 036 149 or texting 0488 884164.