Getting started - Registering with the counselling service
To access counselling, the first step is to register by completing the Registration and Consent Form (note: only current UOW students can access this form using their UOW student login details).
After we have received the completed registration form, a counsellor will contact you via phone to complete an assessment and discuss how we can best support you. Support may include booking you in for an appointment with the UOW counselling service or referring you to other internal or external services.
Before your first appointment
Before your first appointment you will be asked to complete a confidential assessment that will provide your counsellor with information to assist in your care.
If you can't attend
Please contact us via email if you need to cancel or reschedule your appointment. You can access up to six appointments per year.
Confidentiality and Information Storage
Our counsellors will not discuss your personal information or attendance details with anyone outside of the Counselling Service unless you have given us your permission. The only exceptions are when:
- your counsellor judges that not to disclose information would result in clear danger to yourself or to others
- reporting of information is required by the law
- your file is subpoenaed by a court of law
Counsellors are required to keep records of each counselling session for the purposes of monitoring treatment progression. Your counselling file is kept on a secure database, and is not connected to your University student file or to Medicare records.
We are required under the Health Records and Information Privacy Act 2002 (HRIPA) to keep this file for seven years after the last date of contact. Or, if you were under 18 at the last date of contact, the file must be kept until you are 25 years of age.
Additional supports available