Our support staff are on hand to help with all of your IT related questions including help with UOWmail, SOLS, Printing, Wifi set-up and much more whether you are on campus or learning remotely.
Student IT support
IT support and resources, including equipment loans and software downloads, are available to help you get set up with what you need.
For support requests relating to specialised software use for individual subjects, please contact the subject coordinator directly.
Equipment loans
Current students may borrow laptops for a maximum of 24 hours from the IT Service Desk. You will need your student card to borrow equipment. Loans must be returned during opening hours, within the loan period. Laptop loans may not be renewed.
In addition to this, there is also AV equipment for hire, including:
- Cameras
- Video cameras
- Projectors
- Recorders
- PA Systems
- Portable PA systems
- Tripods
- Adapters/cables
- Webcams
If you are looking for other AV equipment, please ask our staff if it is available.
Help contacts
- IT Service Portal: Log help tickets, use live support chat and search for answers online in our Knowledge Base at servicedesk.uow.edu.au
- User account and password help: https://uow.info/password
- Phone: +61 2 4221 3000 (extension 213000) during Service Desk opening hours
- In-person: Building 17, Level 1 during Student Lab opening hours
- Regional, metro and international campuses: please check your campus website for local IT support arrangements.
Support hours / Student computer labs opening hours
| Dates | Monday to Friday | Saturday to Sunday | Public holidays |
|---|---|---|---|
| 27 June to 7 November 2025 | 8 am to 9 pm | 10 am to 5 pm | 6 October: 10 am to 5 pm |
| 8 November to 21 November 2025 | 8 am to 9 pm | Sat: 8 am to 8 pm; Sun: 10 am to 5 pm. |
- |
| 22 November to 24 December 2025 | 8 am to 6 pm | 10 am to 5 pm | - |
| 25 December 2025 to 2 January 2026 | CLOSED | CLOSED | - |
| 3 January to 1 March 2026 | 8 am to 6 pm | 10 am to 5 pm | 26 January: 10 am to 5 pm |
| 2 March to 2 April 2026 | 8 am to 9 pm | 10 am to 5 pm | - |
| 3 April to 6 April 2026 | CLOSED | CLOSED | - |
| 7 April to 12 June 2026 | 8 am to 9 pm | 10 am to 5 pm | 8 June: 10 am to 5 pm |
| 13 June to 25 June 2026 | 8 am to 8 pm | Sat: 8 am to 8 pm; Sun: 10 am to 5 pm |
|
| 26 June to 6 November 2026 | 8 am to 9 pm | 10 am to 5 pm | 5 October: 10 am to 5 pm |
| 7 November to 20 November 2026 | 8 am to 9 pm | Sat: 8 am to 8 pm; Sun: 10 am to 5 pm |
|
| 21 November to 24 December 2026 | 8 am to 9 pm | 10 am to 5 pm | |
| 25 December 2026 to 1 January 2027 | CLOSED | CLOSED |
Hours are subject to change. Please check website closer to dates to view opening hours.