IT Scheduled Maintenance
The goal of Scheduled Maintenance is to maintain central IT facilities on a regular basis while minimising interruption to normal business functions, and also considering vital operations in the University calendar such as enrolments, teaching, examinations and graduation.
Unless otherwise noted, all regular Scheduled Maintenance windows begin at 6:00pm and conclude the following day at 8:00am. If there are any exceptions to these times they will be communicated prior to the date.
Times are presented in AEST/AEDT.
These dates have been discussed with all relevant parties.
Notes
- Disaster Recovery (DR): DR exercises are essential for risk mitigation and ensure our IT infrastructure and processes will remain operational in the event of a disaster.
- Security Patching: Every Thursday from 5:00am-7:00am Security Patching of core infrastructure will be conducted. There may be short outages to systems during this window.
Approved 2023 dates
Spring Session 2023
| Date | Maintenance |
|---|---|
| Saturday 12 August |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 19 August |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 26 August |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 16 September |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 30 September |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 21 October |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 28 October |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 18 November |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Summer Session 2023/2024
| Date | Maintenance |
|---|---|
| Saturday 2 December | DR Exercise - Full outage 6AM - Midnight |
| Saturday 16 December |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Wednesday 20 December | Moodle upgrade to new version |
| Saturday 13 January |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 20 January |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 27 January |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 3 February |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 17 February |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 24 February |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
Need help or more information?
- IT Service Portal: Log help tickets, use live support chat and search for answers online in our Knowledge Base at servicedesk.uow.edu.au
- User account and password help: https://uow.info/password
- Phone: +61 2 4221 3000 (extension 213000) during Service Desk opening hours
- In-person: Building 17, Level 1 during Student Lab opening hours (Students), Building 17, Level 2 during T&T Hub opening hours (Staff)
- Regional, metro and international campuses: please check your campus website for local IT support arrangements.