IT Scheduled Maintenance
The goal of Scheduled Maintenance is to maintain central IT facilities on a regular basis while minimising interruption to normal business functions, and also considering vital operations in the University calendar such as enrolments, teaching, examinations and graduation.
Unless otherwise noted, all regular Scheduled Maintenance windows begin at 6:00pm and conclude the following day at 8:00am. If there are any exceptions to these times they will be communicated prior to the date.
Times are presented in AEST/AEDT.
These dates have been discussed with all relevant parties.
Notes
- Disaster Recovery (DR): DR exercises are essential for risk mitigation and ensure our IT infrastructure and processes will remain operational in the event of a disaster.
- Security Patching: Every Thursday from 5:00am-7:00am Security Patching of core infrastructure will be conducted. There may be short outages to systems during this window.
Approved 2022 dates
Autumn Session 2022
| Date | Maintenance |
|---|---|
| Saturday 7 May |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 28 May |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Server patching |
| Saturday 4 June |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Database patching - Server patching - Decommissioning legacy services |
| Saturday 2 July |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: - Minor Webex updates |
| Saturday 9 July |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Database patching - Server patching |
Spring Session 2022
| Date | Maintenance |
|---|---|
| Saturday 30 July |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus: |
| Saturday 13 August |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. |
| Saturday 20 August |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Server patching - Decommissioning legacy services |
| Saturday 3 September |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. |
| Saturday 17 September |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Server patching |
| Saturday 8 October |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. |
| Saturday 22 October |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Database patching - Server patching - Decommissioning legacy services |
| Saturday 29 October |
6pm Saturday - 8am Sunday To ensure the ongoing protection of UOW systems, IMTS will be applying the latest security and application updates. There will be intermittent outages to the majority of services during this time. Main focus:- Database patching - Server patching - Decommissioning legacy services |
Summer Session 2022/2023
| Date | Maintenance |
|---|---|
| Saturday 3 December |
Disaster Recovery Exercise - held during the day. Times TBC |
| Saturday 10 December | |
| Saturday 17 December | |
| Saturday 14 January | |
| Saturday 21 January | |
| Saturday 28 January | |
| Saturday 4 February | |
| Saturday 11 February |
Need help or more information?
- IT Service Portal: Log help tickets, use live support chat and search for answers online in our Knowledge Base at servicedesk.uow.edu.au
- User account and password help: https://uow.info/password
- Phone: +61 2 4221 3000 (extension 213000) during Service Desk opening hours
- In-person: Building 17, Level 1 during Student Lab opening hours (Students), Building 17, Level 2 during T&T Hub opening hours (Staff)
- Regional, metro and international campuses: please check your campus website for local IT support arrangements.