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Feedback

Student feedback is important to us at UOW

We are committed to working with our students as trusted partners and listening to your feedback so we can make your time at UOW as useful, fulfilling, and transformative as possible.

Below are some of the ways you can share your thoughts about your teachers and classes, university services and facilities, and student life at UOW.

 

How we listen...

The SES is an annual national survey administered by the Social Research Centre on behalf of the Australian Government Department of Education. Your feedback helps to improve the student experience at UOW.

Subject and Teacher Evaluation by Students (SEBS and TEBS) surveys are conducted online at specific times throughout the year, usually towards the end of each session.

SEBS and TEBS provide you with an opportunity to make your voice heard on important aspects of learning and teaching at UOW, and feedback is used to enhance subjects for students in the future. Student insights are also invaluable in helping teaching staff to improve subject delivery, teaching practices and learning outcomes.

 

The Graduate Outcomes Survey (GOS) is completed by graduates of Australian higher education institutions approximately four to six months after finishing their studies. The GOS measures short-term employment outcomes including skills utilisation, further study activities, and graduate satisfaction.

Students living in UOW Residences are given the opportunity to provide feedback on their experiences each year via the Student Satisfaction Survey.

The SAC maintains an ongoing relationship with the University Senior Executive where student feedback can be escalated. The SAC welcomes all feedback, ideas, concerns and complaints from students to be brought to the attention of the University.

Each year UOW invites you to give feedback on how the SSAF fee revenue should be spent. A survey is sent through SOLS, giving you the chance to rank UOW's SSAF spending priorities and evaluate the impact of SSAF projects on your overall student experience.

The National Student Safety Survey (NSSS) is a sector-wide survey under Universities Australia’s Respect. Now. Always. initiative, which aims to measure student perceptions of safety at Australian universities and experiences relating to sexual assault and sexual harassment. 

UOW welcomes complaints and recognises that complaints provide the University with an opportunity to rectify a problem and to make improvements. Formal complaints can be made via the complaints management centre.

What we're doing with your feedback...

We use your feedback to improve the student experience. Here are some of the things we're doing with your feedback.

So we have….

Provided you with more opportunities to connect with your peers and enjoy student life 

  • Launched First Year Communities to help you settle into uni life and get to know other new students.
  • Expanded our Peer Learning Coaching (PLC) program, providing access to assistance from senior students with time management, assessment planning and staying motivated with your studies and weekly 1:1 coaching. 
  • Reintroduced Peer Assisted Study Session (PASS) so you excel in your subjects and connect with your peers in a relaxed environment outside of your tutorials and lectures.  
  • Invested in and revitalised student-led initiatives like clubs and societies to give you even more opportunities to connect. 
  • Continued to run It’s Go Time, a multi-week series that provides support and connection opportunities in the weeks leading up to Orientation, and beyond. 
  • Increased social programs for international students, including on-beach experiences and regular lunch and learn sessions.
  • Continued to hold regular face-to-face events, providing you with more opportunities to connect with your peers.

Students enjoy O-week festivities on campus

You want better access to services and support that will help you succeed in their studies.

So we have….

Provided more types of personalised support that is easy to locate and access. 

  • Introduced a digital Student Success Portal as a central location for accessing support online. 
  • Opened a Student Support and Success Precinct on Wollongong campus, and a Student Success Hub on the Liverpool campus, creating a one-stop-shop for student support on these campuses. 
  • Launched First Year Communities to connect new student with experienced students, and build awareness of services and support. 
  • Created a team of Student Success Specialists who proactively reach out to students who may need some additional support. 
  • Continued to implement a Student Support Policy to better define how we support our students. 

View the full range of services and support available for students.

You want ongoing support to navigate life and study and feel part of the UOW community.

So we have….

Provided a range of services, opportunities and facilities to support our diverse student community. 

  • Delivered welcome sessions for new international students covering important topics such as student systems, enrolment assistance, support services, and beach safety in Australia, as well as providing an opportunity to connect with your peers. 
  • Partnered with community groups and local councils to facilitate beach and water safety programs. 
  • Opened a multifaith centre on Wollongong campus offering a range of supports and services for students from diverse faith backgrounds. 
  • Increased the number of low sensory spaces on all UOW campuses to benefit the wellbeing of our students, staff and neurodiverse members of our community. 
  • Invested in revitalising spaces for independent student associations such as WUSA, WUPA, Queer Collective, Tertangala, and the student ombudsman and student advocates. 
  • Developed a UOW Equity, Diversity and Inclusion Framework to build a university where all students and staff feel welcome and valued.  

Students from EIS working on a project

You want to develop work-related knowledge and skills that you can apply in your chosen careers.    

So we are…

Offering opportunities for you to engage with industry partners and get real-world experience.