UOW afterhours crisis support

UOW After Hours Crisis Support Line

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Crisis Support Numbers:

  • Call 1300 036 149
  • Text 0488 884 164


Crisis Support Workers are available:

  • 4.30pm-9am Monday to Friday
  • All weekends
  • Public Holidays
  • During the Christmas to New Year period

Who can use this service?

ANY students enrolled at ANY University of Wollongong Campus in Australia can call or text the after-hours UOW Crisis Support Line to receive free and confidential assistance from a qualified support worker. This support is available all year.

You can use this service if you are experiencing a crisis yourself or if you are supporting someone else who is emotionally distressed. In both situations it can be helpful to discuss the situation with a trained Crisis Support Worker.

What is a Crisis?

People can experience crisis as a result of events in their lives such as:

  • Relationship breakdown or difficulties
  • A loss, such as a loss of a loved one, a pet, a job, a home
  • Physical health issues
  • Caring for another
  • Violence or trauma
  • Pressure from work or study
  • An Accident
  • A natural disaster
  • Experiencing mental health issues

A crisis is a very personal thing. The way that you experience events in your life may not be the same as how others might experience them. That’s OK. Please call or text the line if you are feeling overwhelmed.

What Happens when you contact the After Hours Crisis Support Line

The Crisis Worker will try to help you find some relief from your emotional distress. They will assist you in regard to any immediate threats to your safety, explore your strengths and coping strategies, and help you to develop some plans to assist with longer term solutions to your issues.

At the end of your call/ texts you will be asked if you would like a counsellor from the UOW Counselling Service to contact you during their next business day. This counsellor can assist you to arrange counselling appointments and/or organise for you to receive support from other areas of UOW or from the local community.



Last reviewed: 8 February, 2019