What does PCOC provide for members?
Services who are members of PCOC submit a prescribed data set against every episode of palliative care in their service. PCOC members have access to online, face-to-face, and virtual support through every stage:
PCOC provide guidance, resources, and support to assist with the integration of PCOC into the Organisation’s routine processes and practices (including for accreditation and quality improvement).
PCOC provides free, purpose-built online portals that enable data-submitting members to:
- Record their PCOC assessment data (for organisations without a compliant IT system)
- Securely submit their own data
- Access a summary of the submitted data to ensure their submitted data is complete
- Access data quality report of their data to see where there are errors that need correcting
PCOC provides service based, six-monthly suite of benchmark reports including dashboard, outcome report, data summary and supplementary data. These provide analyses comparing the service’s data with National data from all other participating services.
- Access to PCOC Improvement Facilitators who can provide support on data collection processes, report interpretation and quality improvement initiatives.
- Education to relevant staff on the PCOC assessment and response framework, utilising the five PCOC assessment tools, and on understanding PCOC reports for quality improvement purposes.
- Communities of Practice as opportunities for networking and benchmarking to enable discussion, understanding, and use of PCOC data (reports) for driving quality improvement in patient outcomes.
- Individual service meetings, run by PCOC Improvement Facilitators, provide an opportunity for services to discuss their data and outcomes with PCOC and identify target areas for quality improvement initiatives.