The PCOC Consumer Engagement Framework aims to strengthen and sustain meaningful and effective consumer partnerships across the PCOC program, to improve palliative care outcomes for patients and their family and carers across Australia.
Figure 1. Improving palliative care outcomes for patients and their family and carers
The graphic is a four‑petal diagram representing the PCOC framework. At the centre is the PCOC logo with the heading “1. Committed program.” Each petal includes an icon and heading, with explanatory text positioned outside the diagram.
- Top petal (light blue): “1. Committed program.” Supporting text: “Governance, communication & networking, support, evidence for best practice, training, and evaluation.”
- Right petal (purple): “2. Capable consumers.” Icon of four human figures. Supporting text: “Lived experience of palliative care, understanding of PCOC. Strong engagement, advocacy, and networking skills.”
- Bottom petal (green): “3. Collaborate & co‑design.” Icon of a handshake. Supporting text: “Mutual respect, effective and meaningful communication.”
- Left petal (dark blue): “4. Connect with purpose.” Icon of interlocking puzzle pieces. Supporting text: “Working together with patients, families, carers, and services to improve palliative care through feedback, learning, and research.”
The framework has been developed by a working group using mixed collaborative and co-design approach. The group consisted of four PCOC staff members and four consumer members who met monthly over an 8-month period in 2025.
The Framework is underpinned by a set of core objectives and principles and identifies four core components for effective collaboration:
Download the PCOC Consumer Engagement Framework.
On Thursday 12 March, PCOC will be hosting a virtual launch for the Consumer Engagement Framework. This event will welcome PCOC’s Consumer Advisory Panel as they reflect on the development of the framework, underscoring the significance of amplifying the consumer voice.
To attend or receive more information on the launch, please contact pcoc@uow.edu.au.