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Student talking to staff at a desk

Student Residence Satisfaction Survey – what you told us

Earlier in the year, we asked you what you thought about living in a UOW Student Residence in 2025. Here is what we are doing with your feedback to improve your residential experience.

Residences

  • You told us you would like more inclusive events... so we are incorporating more cultural, health and wellbeing events into our program
  • You told us you would like improved laundry facilities... so we are exploring ways in which we can enhance our laundry rooms
  • You told us you would like to see a faster turnaround with maintenance issues... so we are working with the maintenance team to improve processes

Lounge and stools in a kitchen common area

  • You told us catering isn't meeting expectations... so we are improving communication on meals, ingredients and portion sizes
  • You told us maintenance is too slow... so we are reviewing our processes to keep you better informed about your requests
  • You told us you want more recreational activities... so we are ordering new games, gaming systems and recreational equipment

Students sitting at a table smiling and having breakfast

  • You told us you’re concerned about common kitchen cleanliness... so we are conducting weekly audits to remove food and clean appliances
  • You told us you would like amenity upgrades... so we are refreshing the laundry and have recently completed an upgrade of the red room
  • You told us noise is an issue during quiet hours... so we are conducting building checks during quiet hours and improving noise complaint incident management

Courtyard area at UOW's International House (IHouse) residential accommodation

Building 73, 74 and 75

  • You told us you want more event variety...so we are reviewing what events we are planning to run
  • You told us the laundry system could be improved...so we are researching new providers to upgrade the system
  • You told us maintenance is too slow...so we are reviewing our processes to keep residents better informed about their requests

Building 68 and 37

  • You told us that lighting could be improved...so we are upgrading to energy efficient LEDs for brighter, safer and more sustainable facilities
  • You told us frequent fire alarms are disruptive...so we are developing videos to promote safer cooking and clearer emergency procedures
  • You told us maintenance is too slow...so we are reviewing our processes to keep residents better informed about their requests