October 15, 2025
Meet Dulamdorj Purevtogtokh, Sydney Business School, UOW Client Service Officer
Please introduce yourself to our readers (Name, country, background, current role at Sydney CBD Campus)
My name is Dulamdorj, and I’m originally from Mongolia. I have an academic background in Financial Management and Project Management, which I completed at the Sydney Business School, University of Wollongong. Currently, I’m working as a Client Service Officer at the Sydney Business School, University of Wollongong.
What are your main responsibilities in your current role, and what do you enjoy most about working at UOW?
In my current role as a Client Service Officer at the Sydney Business School, University of Wollongong, I’m responsible for handling a wide range of student and staff enquiries both in person and over the phone. We assist students with academic information, tailored to their individual course requirements, enrolment plan and support the coordination of various administrative processes. One of the things I enjoy most about working in the Campus Services Centre (CSC) is the opportunity to engage directly with students and professors from diverse backgrounds. It’s rewarding to be part of their academic journey and to help them navigate their studies with confidence.
From your perspective as a staff member, what are some of the strengths of UOW’s academic programs and student services?
One of the things I value most about UOW is how well its programs connect academic learning with industry needs. The courses are both challenging and practical, helping students build real-world skills through case studies and projects. We also provide strong student support, from enrolment to graduation, including academic guidance, career advice, counselling, and dedicated help for international students.
How do you feel UOW's education system and culture have evolved since you graduated? What are some significant developments you’ve witnessed?
Since I graduated, UOW has made great progress in embracing digital learning and improving flexibility through online and blended course delivery. I’ve also seen a stronger focus on student wellbeing, inclusivity, and support services, which has really enhanced the student experience. The culture has become more globally connected and innovation-driven, reflecting the needs of today’s students and the workforce.
What extracurricular activity or academic experience you’ve had has significantly impacted your personal growth and development?
One of the most impactful experiences for my personal growth was working on group projects and assignments during my postgraduate studies at UOW. Since most of the coursework was group-based, I had many opportunities to collaborate with classmates from diverse cultural and professional backgrounds. This taught me how to communicate clearly, manage deadlines under pressure, and step up as a leader when needed. These experiences greatly strengthened my teamwork, adaptability, and problem-solving skills qualities that continue to benefit me in my professional role today.
Can you share with us some of your life achievements? What achievements are you most proud of, and how has this experience shaped your perspective?
One of my proudest achievements is completing my postgraduate studies at UOW while balancing work and life in a new country. It was both challenging and rewarding, teaching me perseverance, time management, and adaptability. I’m also proud of my career growth, especially my current role as a Client Service Officer at UOW, where I help students navigate their studies and achieve their goals. These experiences have shaped my outlook, strengthening my resilience, empathy, and commitment to continuous learning and growth.
What do you do in your free personal time? Any advice or place suggestions for students to enjoy life in Sydney?
In my free time, I love relaxing at Sydney’s beaches—they’re the perfect place to recharge after a busy week. Since my business school is near Darling Harbour, I often spend time there enjoying the waterfront, cafes, and events. For students new to Sydney, I’d suggest exploring both nature and the city: do coastal walks at Bondi, Coogee, or Manly, visit Circular Quay and the CBD for great views and coffee, browse markets like The Rocks or Glebe, try global cuisines, take day trips to the Blue Mountains or Royal National Park.
Any last friendly advice you’d like to give to UOW students?
My biggest advice to UOW students is to make the most of your time — not just academically, but socially and personally too. University is about more than just classes, it’s also about building experiences, meeting people from different backgrounds, and discovering what you're passionate about.
Get involved in student life — join clubs, attend events, talk to your classmates. Don’t be afraid to ask for help when you need it, whether it’s from lecturers, support services, or friends. Everyone is here to support each other.