Support Standards
- 1. New students are welcomed and inducted
- 2. Students are supported in their first year of study
- 3. Students- at- risk are identified and supported
- 4. UOW provides students with explicit and readily available guidance on academic misconduct
- 5. Students have ready access to effective grievance processes
- 6. Students have ready access to quality library facilities and resources
- 7. Students have ready access to IT infrastructure and software to support their learning
- 8. Students have ready access to ongoing academic language, learning and career support
- 9. UOW provides a safe, respectful and inclusive learning environment
- 10. Students have a voice in decision making processes
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 1.1 Students new to UOW receive early orientation to the University - its physical environment, academic culture and support services - to develop a sense of belonging |
Orientation attendance rates Student feedback (SEQ and ISB) First year retention rates |
Student Charter Orientation and Welcome Programs |
HES 1.3.1 ESOS National Code Standard 6 |
FEC> UEC> Academic Senate |
| 1.2 A range of social/extra-curricular activities enable students to meet one another and form friendships and support networks |
No. of students involved in Centre for Student Engagement (CSE) activities Student Feedback (SEQ and ISB) |
Student Charter Student Engagement programs |
HES 2.1.3 | FEC> UEC> Academic Senate |
| 1.3 UOW assists students develop a sense of purpose and direction by providing a clear understanding of what a course will involve (including assessment tasks and teaching and learning methods), and where the course can lead them in the future (employment and post graduate opportunities) | Student feedback (SEQ, ISB, CEQ) |
Academic Advice to Students Policy Teaching and Assessment: Subject Delivery Policy Subject Outline Checklist Student Career Development and Employability Strategy Course Finder Course Handbook Career Smart (from 2017) |
HES 7.2.1 and 7.2.2 | FEC> CPDG> Academic Senate |
| 1.4 Students are made aware of their rights and responsibilities under the Student Charter |
No. of student appeals and complaints Student Charter embedded in orientation program |
Student Charter General Course Rules StartSmart |
HES 7.2.2 | FEC> UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 2.1 First year undergraduate curriculum and assessment is designed around foundation academic skills |
First year retention rates Student feedback (SEQ and ISB) |
UOW Curriculum Model (FYE@UOW) |
HES 1.3.3 | FEC> CPDG> Academic Senate |
| 2.2 A range of co-curricular programs equip students with appropriate information literacy and other academic skills |
Library - participation numbers, online guides usage, student feedback, StartSmart completions LD – participation rates and student feedback |
UOW Curriculum Model (FYE@UOW) StartSmart Learning Development programs |
- | FEC> UEC> Academic Senate |
| 2.3 Early assessment and timely and helpful feedback enables students to confirm their course choice |
Course attrition rates Retention rates Student feedback (SEQ) Stay Connected feedback |
Teaching and Assessment: Code of Practice – Teaching Teaching and Assessment: Assessment & Feedback Policy |
HES 1.3.2 | FEC> UEC> Academic Senate |
| 2.4 Students have access to information and advice to support their academic progress in their first year of study and beyond |
Student feedback (SES, SEQ and ISB) Course Progress rates |
Academic Advice to Students Policy | HES 1.3.4 | FEC> UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 3.1 UOW is able to identify students at risk of failing a subject or withdrawing from their course early on in the session and offer support and advice |
Attrition rates including Commencing Student Attrition Roll out of Learning Analytics Reports |
Teaching and Assessment: Code of Practice – Teaching Assessment & Feedback Policy Course Progress Policy Postgraduate and Mature Age Student Orientation and Transition Program Academic Advice to Students Policy |
HES 1.3.4 ESOS National Code Standard 10 |
FEC> UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 4.1 Explanations provided to students in the form of policy documents and learning resources include definitions of the types of behaviour that students must avoid (plagiarism, collusion, cheating) and what behaviours are permitted or encouraged (group work, peer feedback, collaboration) |
UniLearning Resources web hits Student and staff feedback Student academic misconduct statistics |
Academic Integrity Policy Student Conduct Rules Academic Misconduct Procedures Student Charter UOW Referencing and Citing website Learning Development Plagiarism and Turnitin website StartSmart |
HES 5.2.1 and 7.2.2 | FEC> UEC> Academic Senate |
| 4.2 Students are able to articulate an understanding of academic integrity and student academic misconduct that is in concert with that outlined in the Academic Integrity Policy |
StartSmart completions |
Academic Integrity Policy StartSmart. |
HES 5.2.3 | FEC> UEC> Academic Senate |
| 4.3 UOW deters, detects and responds to allegations of student academic misconduct by providing good induction programs, well-resourced academic skills teaching staff, clear documented guidance, course design and assessment that incorporates the practice of academic skills and removes temptations to ‘copy and paste’, and procedures that are trusted and implemented by staff |
Number and type of allegations of student academic misconduct – trend data |
Academic Integrity Policy Academic Misconduct Procedures |
HES 5.2.2 | FEC> UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 5.1 UOW provides a transparent, consistent and expeditious process for resolving student academic grievances |
No. of student complaints and outcomes Feedback from Student Ombudsman (including annual report to the Vice-Chancellor) |
Coursework Student Academic Complaints Policy HDR Student Academic Complaints Policy Procedures for Investigating Grievances Student Academic Consideration Policy Student Conduct Rules |
HES 2.4.1 and 2.4.2 ESOS National Code Part D Standard 8 |
FEC/FRC> UEC/URC> Academic Senate |
| 5.2 UOW provides appropriate appeal mechanisms and review by an independent third party if internal processes fail to resolve a grievance |
Annual Student Ombudsman’s Report |
Coursework Student Academic Complaints Policy HDR Student Academic Complaints Policy Procedures for Investigating Grievances |
HES 2.4.3 | UEC/URC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 6.1 All students/researchers have ready access to a physical library as well as to electronic library and learning resources |
Library space per student load at each campus/location Usage statistics for each Library Library user feedback Review of library and information access arrangements within collaborative delivery arrangements |
Library Client Service Charter Code of Conduct – Library Other Library policies incl. Client Feedback, Client Service, Collection Development Library website Collaborative Delivery of a UOW Course Policy and Procedures |
HES 3.3.1 | UEC> Academic Senate |
| 6.2 As part of their orientation to UOW, all commencing undergraduate students receive training in essential academic information skills |
StartSmart completion rates Student feedback on StartSmart |
StartSmart website | HES 1.3.1 | UEC> Academic Senate |
| 6.3 All students/researchers have access to support and advice to enable them to utilise information and learning resources effectively to support their studies |
StartSmart completion rates Library usage stats & no. of consultations Library client feedback |
StartSmart website Library policies (see 6.1) |
HES 2.1.2 | UEC> Academic Senate |
| 6.4 All students have ready access to printing and copying facilities | Student feedback | ITS Student Prepaid Printing & Copying | HES 2.1.1 | UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 7.1 All students receive a user account on enrolment which is used to access IT facilities of the University (including the internet, email, desktop computers, and administrative applications) and have access to timely user support | Student feedback |
Student IT Support webpage Student Charter |
HES 2.1.2 | UEC> Academic Senate |
| 7.2 Students have access to high quality computer and other laboratories relevant to the discipline including specialist software, hardware and other lab equipment | Student feedback | Student Charter | HES 2.1.2 | UEC> Academic Senate> Council |
| 7.3 UOW provides high quality online learning tools and systems to support student learning both on and off campus | Digital Learning Threshold compliance |
Digital Learning Thresholds UOW Technology-Enriched Learning Strategy |
HES 2.1.1 and 2.1.2 | UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 8.1 Students have ready access to a range of learning development services and resources to support their learning |
LD participation and success rates |
Student Charter Learning Development website |
HES 3.3.4 | UEC> Academic Senate |
| 8.2 UOW actively develops students’ English language proficiency during their studies |
Curriculum mapping Student/graduate feedback |
English Language Policy | HES 2.3.3 and 3.3.4 | UEC> Academic Senate |
| 8.3 Students have ready access to careers advice and support in finding employment and enhancing their employability |
Participation in Career and work experience programs, feedback from students CareerSmart completions |
Student Charter Student Career Development and Employability Strategy CareerSmart (from 2017) |
HES 2.3.2 |
UEC> Academic Senate |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 9.1 UOW provides a range of social and extra-curricular programs to complement its academic programs |
CSE and Student Life participation rates/evaluation Global Communicators Program participation/evaluation |
Student Charter CSE Programs |
- | UEC> Academic Senate> Council |
| 9.2 UOW provides an inclusive learning and teaching environment and encourages intercultural interaction in a range of formal and informal settings | Student feedback |
UOW Strategic Plan Goal 2.4 Student Charter Respect for Diversity Policy Inclusive Language Guidelines |
HES 2.2.1 and 3.3.3 | UEC> Academic Senate> Council |
| 9.3 All students have access to a range of well-being services including a counselling service |
Well-being Centre evaluation Student feedback |
Student Charter |
HES 2.3.2 |
UEC> Academic Senate> Council |
| 9.4 Students with a disability, health condition or carer responsibilities can access reasonable adjustment advice and support |
Disability Support evaluation Student feedback |
Disability Policy – Students Student Academic Consideration Policy & Guidelines Respect for Diversity Policy |
HES 2.3.3 |
UEC> Academic Senate |
| 9.5 UOW provides a safe and respectful learning and teaching environment |
Student feedback No. of student complaints RRR completion rates |
EO online Safety on Campus website Respect for Diversity Policy Bullying Prevention Policy Sexual Harassment Prevention Policy Inclusive Language Guidelines IT Acceptable Use Policy Critical Incidents Guidelines Code of Conduct – Staff Student Charter Coursework Student Academic Complaints Policy HDR Student Academic Complaints Policy |
HES 2.3.4 and 2.3.5 | UEC> Academic Senate> Council |
| Performance Indicator | Measure | Key Inputs | External References | Governance |
|---|---|---|---|---|
| 10.1 UOW provides opportunities at various levels for student participation in the University’s decision-making processes |
Level of student participation on UOW committees Student Representative Forum – attendance and feedback |
Student Charter |
HES 6.3.3 |
FEC/UEC/Academic Senate/ Council |
| 10.2 Student have access to an independent Student Advocacy officer | Student Advocacy Officer service statistics | Student Charter |
HES 2.4.1 |
UEC> Academic Senate> Council |