Support

Support Standards

Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
1.1 Students new to UOW receive early orientation to the University - its physical environment, academic culture and support services - to develop a sense of belonging

Orientation attendance rates Student feedback (SEQ and ISB)

First year retention rates

Student Charter

Orientation and Welcome Programs

HES 1.3.1

ESOS National Code Standard 6

FEC> UEC> Academic Senate
1.2 A range of social/extra-curricular  activities enable students to meet one another and form friendships and support networks

No. of students involved in Centre for Student Engagement (CSE) activities

Student Feedback  (SEQ and ISB)

Student Charter

Student Engagement programs

HES 2.1.3 FEC> UEC> Academic Senate
1.3 UOW assists students develop a sense of purpose and direction by providing a clear understanding of what a course will involve (including assessment tasks and teaching and learning methods), and where the course can lead them in the future (employment and post graduate opportunities) Student feedback (SEQ, ISB, CEQ)

Academic Advice to Students Policy

Teaching and Assessment: Subject Delivery Policy

Subject Outline Checklist

Student Career Development and Employability Strategy

Course Finder

Course Handbook

Career Smart (from 2017)
HES 7.2.1 and 7.2.2 FEC> CPDG> Academic Senate
1.4 Students are made aware of their rights and responsibilities under the Student Charter

No. of student appeals and complaints

Student Charter embedded in orientation program

Student Charter

General Course Rules

StartSmart
HES 7.2.2 FEC> UEC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
2.1 First year undergraduate curriculum and assessment is designed around foundation academic skills

First year retention rates

Student feedback (SEQ and ISB)

UOW Curriculum Model (FYE@UOW)

HES 1.3.3 FEC> CPDG> Academic Senate
2.2 A range of co-curricular programs equip students with appropriate information literacy and other academic skills

Library - participation numbers, online guides usage, student feedback, StartSmart completions

LD – participation rates and student feedback

UOW Curriculum Model (FYE@UOW)

StartSmart

Learning Development programs

- FEC> UEC> Academic Senate
2.3 Early assessment and timely and helpful feedback enables students  to confirm their course choice

Course attrition rates

Retention rates

Student feedback (SEQ)

Stay Connected feedback

Teaching and Assessment: Code of Practice – Teaching

Teaching and Assessment: Assessment & Feedback Policy
HES 1.3.2 FEC> UEC> Academic Senate
2.4 Students have access to information and advice to support their academic progress in their first year of study and beyond

Student feedback (SES, SEQ and ISB)

Course Progress rates
Academic Advice to Students Policy HES 1.3.4 FEC> UEC> Academic Senate
Performance IndicatorMeasure Key InputsExternal ReferencesGovernance
3.1 UOW is able to identify students at risk of failing a subject or withdrawing from  their course early on in the session and offer support and advice

Attrition rates including Commencing Student Attrition

Roll out of Learning Analytics Reports

Teaching and Assessment: Code of Practice – Teaching

Assessment & Feedback Policy

Course Progress Policy

Postgraduate and Mature Age Student Orientation and Transition Program

Academic Advice to Students Policy

HES 1.3.4

ESOS National Code Standard 10
FEC> UEC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
4.1 Explanations provided to students in the form of policy documents and learning resources include definitions of the types of behaviour that students must avoid (plagiarism, collusion, cheating) and what behaviours are permitted or encouraged (group work, peer feedback, collaboration)

UniLearning Resources web hits

Student and staff feedback

Student academic misconduct statistics

Academic Integrity Policy

Student Conduct Rules

Academic Misconduct Procedures

Student Charter

UOW Referencing and Citing website

Learning Development Plagiarism and Turnitin website

StartSmart

HES 5.2.1 and 7.2.2 FEC> UEC> Academic Senate
4.2 Students are able to articulate an understanding of academic integrity and student academic misconduct that is in concert with that outlined in the Academic Integrity Policy

StartSmart completions

Academic Integrity Policy

StartSmart.
HES 5.2.3 FEC> UEC> Academic Senate
4.3 UOW deters, detects and responds to allegations of student academic misconduct by providing good induction programs, well-resourced academic skills teaching staff, clear documented guidance, course design and assessment that incorporates the practice of academic skills and removes temptations to ‘copy and paste’, and procedures that are trusted and implemented by staff

Number and type of allegations of student academic misconduct – trend data

Academic Integrity Policy

Academic Misconduct Procedures

HES 5.2.2 FEC> UEC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
5.1 UOW provides a transparent, consistent and expeditious process for resolving student academic grievances

No. of student complaints and outcomes

Feedback from Student Ombudsman (including annual report to the Vice-Chancellor)

Coursework Student Academic Complaints Policy

HDR Student Academic Complaints Policy

Procedures for Investigating Grievances

Student Academic Consideration Policy

Student Conduct Rules

HES 2.4.1 and 2.4.2

ESOS National Code Part D Standard 8
FEC/FRC> UEC/URC> Academic Senate
5.2 UOW provides appropriate appeal mechanisms and review by an independent third party if internal processes fail to resolve a grievance

Annual Student Ombudsman’s Report

Coursework Student Academic Complaints Policy

HDR Student Academic Complaints Policy

Procedures for Investigating Grievances
HES 2.4.3 UEC/URC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
6.1 All students/researchers have ready access to a physical library as well as to electronic library and learning resources

Library space per student load at each campus/location

Usage statistics for each Library

Library user feedback

Review of library and information access arrangements within collaborative delivery arrangements

Library Client Service Charter

Code of Conduct – Library

Other Library policies incl. Client Feedback, Client Service, Collection Development

Library website

Collaborative Delivery of a UOW Course Policy and Procedures
HES 3.3.1 UEC> Academic Senate
6.2 As part of their orientation to UOW, all commencing undergraduate students receive training in essential academic information skills

StartSmart completion rates

Student feedback on StartSmart

StartSmart website HES 1.3.1 UEC> Academic Senate
6.3 All students/researchers have access to support and advice to enable them to utilise information and learning resources effectively to support their studies

StartSmart completion rates

Library usage stats & no. of consultations

Library client feedback

StartSmart website

Library policies (see 6.1)

HES 2.1.2 UEC> Academic Senate
6.4 All students have ready access to printing and copying facilities Student feedback ITS Student Prepaid Printing & Copying HES 2.1.1 UEC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
7.1 All students receive a user account on enrolment which is used to access IT facilities of the University (including the internet, email, desktop computers, and administrative applications) and have access to timely user support Student feedback

Student IT Support webpage

Student Charter
HES 2.1.2 UEC> Academic Senate
7.2 Students have access to high quality computer and other laboratories relevant to the discipline including specialist software, hardware and other lab equipment Student feedback Student Charter HES 2.1.2 UEC> Academic Senate> Council
7.3 UOW provides high quality online learning tools and systems to support student learning both on and off campus Digital Learning Threshold compliance

Digital Learning Thresholds

UOW Technology-Enriched Learning Strategy

HES 2.1.1 and 2.1.2 UEC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
8.1 Students have ready access to a range of learning development services and resources to support their learning

LD participation and success rates

Student Charter

Learning Development website
HES 3.3.4 UEC> Academic Senate
8.2 UOW actively develops students’ English language proficiency during their studies

Curriculum mapping

Student/graduate feedback

English Language Policy HES 2.3.3 and 3.3.4 UEC> Academic Senate
8.3 Students have ready access to careers advice and support in finding employment and enhancing their employability

Participation in Career and work experience programs, feedback from students

CareerSmart completions

Student Charter

Student Career Development and Employability Strategy

CareerSmart (from 2017)

HES 2.3.2

UEC> Academic Senate
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
9.1 UOW provides a range of social and extra-curricular programs to complement its academic programs

CSE and Student Life participation rates/evaluation

Global Communicators Program participation/evaluation

Student Charter

CSE Programs
- UEC> Academic Senate> Council
9.2 UOW provides an inclusive learning and teaching environment and encourages intercultural interaction in a range of formal and informal settings Student feedback

UOW Strategic Plan Goal 2.4

Student Charter

Respect for Diversity Policy

Inclusive Language Guidelines

HES 2.2.1 and 3.3.3 UEC> Academic Senate> Council
9.3 All students have access to a range of well-being services including a counselling service

Well-being Centre evaluation

Student feedback

Student Charter

HES 2.3.2

UEC> Academic Senate> Council
9.4 Students with a disability, health condition or carer responsibilities can access reasonable adjustment advice and support

Disability Support evaluation

Student feedback

Disability Policy – Students
Student Health Assessment and Leave Policy

Student Academic Consideration Policy & Guidelines

Respect for Diversity Policy

HES 2.3.3

UEC> Academic Senate
9.5 UOW provides a safe and respectful learning and teaching environment

Student feedback

No. of student complaints

RRR completion rates

EO online

Safety on Campus website

Respect for Diversity Policy

Bullying Prevention Policy

Sexual Harassment Prevention Policy

Inclusive Language Guidelines

IT Acceptable Use Policy

Critical Incidents Guidelines

Code of Conduct – Staff

Student Charter

Coursework Student Academic Complaints Policy

HDR Student Academic Complaints Policy
HES 2.3.4 and 2.3.5 UEC> Academic Senate> Council
Performance IndicatorMeasureKey InputsExternal ReferencesGovernance
10.1 UOW provides opportunities at various levels for student participation in the University’s decision-making processes

Level of student participation on UOW committees

Student Representative Forum – attendance and feedback
Student Charter

HES 6.3.3

FEC/UEC/Academic Senate/ Council

10.2 Student have access to an independent Student Advocacy officer Student Advocacy Officer service statistics Student Charter

HES 2.4.1

UEC> Academic Senate> Council