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Document Delivery

Document Delivery

Document Delivery is a borrowing service available to all UOW students and staff, which allows you to request items outside the UOW Library collection.

We've joined a growing community of libraries in Australia and around the world, working together to give you access to our combined resources. On 29 September 2022 our Document Delivery system changed as a result of this.

If you requested chapters or articles prior to 29 September 2022, you will still be directed to log in to the previous system to download the electronic copy.

What material can I request?

All published material can be requested*, including:

  • books
  • book chapters (one chapter or 10% of a book can be requested)
  • journal articles
  • research reports
  • conference proceedings
  • multimedia
  • theses

*Off-shore students can request copies. However, loan items (e.g. print books) are not mailed to UOW students outside Australia.

How do I use Document Delivery?

To request an item through Document Delivery, first check for access through Library SEARCH:

  1. Log in to Library SEARCH and look for the item.
  2. If we don’t have what you need, select ‘Show results outside UOW Library’.
  3. If you find the item in the results, select the ‘Get it for me from other libraries’*.
  4. Choose from the ‘Get it’ options*:
    • For books, you'll have the option to borrow the physical copy or get a digital copy of a chapter.
    • For chapters or articles, fill in the additional information, agree to the copyright terms, and click ‘Send’.
  5. Your request has been submitted and the Library will email you when your request is ready.

*If there is no option to ‘Get it’ immediately from another library, you can click on the Document Delivery link to fill in a request form.

How much information should I include in my Document Delivery request?

A Document Delivery request form may auto-populate with item details but you may need to fill in additional information.

You should include as much information as you have about the resource to help us process your request.

For digital copies, include:

  • Journal articles* - article title, journal title, author, publication year, volume, issue, start page, end page and ISSN (if known)
    *If you have a DOI, use this to auto fill the request information.
  • Book chapters/conference papers - book title, author(s)/editor(s), publication year, edition (if required), ISBN, chapter (title or number), pages
  • Theses - title and author. If known, include the university, degree conferred and date of conferral.

For physical copies, include:

  • book title
  • author(s)/editor(s)
  • publication year
  • edition (if required)
  • ISBN

Where do I find my Document Delivery requests?

From My Library Card, you can:

  • see the status of current Document Delivery requests
  • download your digital copies
  • review your request history.

To find and download your Document Delivery requests:

  1. Log in to My Library Card.
  2. Click on the Requests link at the top.
  3. If your requested item is available, the status will be ‘ILL. Delivered’ and you can use the download link to save the item.