Document Delivery

COVID-19 impact to services

The physical closure of Australian libraries and libraries worldwide due to COVID-19 may impact UOW Document Delivery services.


Document Delivery

Document Delivery is a borrowing service available to all UOW students and staff, which allows you to request items outside the UOW Library collection.

All published material can be requested*, including:

  • books
  • book chapters (one chapter or 10% of a book can be requested)
  • journal articles
  • research reports
  • conference proceedings
  • multimedia
  • theses

*Off-shore students can request copies. However, loan items (e.g. print books) are not mailed to UOW students outside Australia.

Requesting an item through Document Delivery is a four-step process:

  1. Log in
  2. Add a new request
  3. Fill in the request form
  4. Receive your request

See Using Document Delivery below for details on these steps.

Place a document delivery request

Log in to your account and add a request for document delivery.

Place a request
Close up of a woman's hands typing on a white keyboard

Using Document Delivery

1. Log in to Document Delivery

Note: you no longer need to register for a Document Delivery account.

Log in to Document Delivery with your UOW username and password.

You can also access your account via the Document Delivery tab at the top of Library SEARCH.

If you log in via the above ways, you will need to fill out the request form with the citation details of the item you want. See steps 2 and 3 for how to select the correct form and provide the required information so we can source what you need.

Logging in via an item record:

Note: in Library SEARCH you can search for items not held by UOW by ticking 'Show results outside UOW Library' under 'Refine search results'.

If you find an item in Library SEARCH that we don't hold, click 'Check for available services', then under 'How to get it' click Document Delivery (you may need to sign in to see the Document Delivery option for that item). Tip: it's a good idea to sign in to Library SEARCH before you start searching.

The Document Delivery link will take you straight to a request form in your account.

For a journal article, the form will be auto-filled with citation details. Check the form and ensure you leave the Delivery Method as "Post to Web". Then click 'Submit' to send your request.

For books and book chapters, there are a few things you need to be aware of:

  • If you only want a chapter from a book, tell us which chapter you want in the 'Notes' field.
  • For ebooks, we will attempt to source a print version as ebooks are not available for us to borrow.


Note: if you get a blank screen when you log in, you will need to clear your browser history/cache or try using a different browser. If you still can't log in to place your request, contact us.

2. Add a new request

When you log in, any current requests and their progress will display in the centre of the screen.

You will see 'Add Request' in the left hand menu.

Select Copies to request:

  • journal articles
  • book chapters (you can request one chapter or 10% of a book, whichever is greater)
  • conference papers
  • theses

Select Loans to request:

  • books
  • DVDs/CDs
  • physical/print items

The 'My Requests' menu on the left hand side allows you to view different stages of your requests.

3. Fill in the request form

Include as much citation information as you can about the resource. This helps us know your requirements and send the request to other libraries as soon as possible.

In your Copies form include:

  • Journal articles – journal title, volume, issue, year, page numbers, article title, article author(s), and ISSN if known
  • Book chapters/conference papers – publication title, publication author(s)/editor(s), chapter title/paper title, chapter/paper author(s), ISBN, year of publication, page numbers
  • Theses – title and author. If known, include the university, degree conferred and date of conferral

Your Delivery Method needs to be "Post to Web" as this enables delivery of copies to your UOW email regardless of file size.

The Delivery and Messaging Address must be your UOW email address to ensure you receive emails about your request. Do not forward your UOW email account to a non-UOW email account.

In your Loans form include:

  • title
  • author(s)/editor(s)
  • ISBN
  • year of publication
  • edition (if specific edition required)

If you are eligible for off-campus borrowing services, change the Delivery Method to "Mail off-campus only" and Pickup Location to "Eligible Direct Delivery".

If you are a Graduate Medicine Phase 2 or Phase 3 student, you'll be asked to provide a delivery address and a time period for your stay at this address.

The Messaging Address must be your UOW email address to ensure you receive emails about your request. Do not forward your UOW email account to a non-UOW email account.

4. Receiving your request

Copies: you will receive an email with a link that directs you to Document Delivery. Log in and click on 'Documents received' (under 'My Requests'). Click on the link in the Article Link field to download your document.

Loans: you will be notified via your UOW email when a loan item is available for you to pick up from your campus library.
If you are eligible for off-campus borrowing, we will check it out and mail it to you.