PACOP for residents and families

PACOP is a national palliative aged care program funded by the Australian Government Department of Health working to improve resident, family & carer outcomes for palliative aged care in Australia.

How does PACOP work for residents, families & aged care homes?

  • Regular assessments are undertaken of the residents’ symptoms and concerns that are important for people who are approaching the end of life and their families or loved ones.
  • These assessments help staff plan care that is appropriate and addresses the specific needs of the resident and their family.
  • More frequent assessments for residents who are deteriorating ensure that any changes in their care are effective in addressing the resident’s concerns.
  • Information from the assessments help the aged care home staff communicate about the symptoms and concerns with the resident, their family and other health professionals.

What happens to the assessment information?

  • Every six months, aged care homes can send the assessment information to PACOP to be analysed. It is important to note that PACOP does not receive any identifying information about residents.
  • PACOP analyses the information to identify opportunities for aged care homes to improve the care they provide.
  • PACOP provides reports and education to aged care homes to help them continuously improve the quality of palliative and end of life care they provide to all residents.
  • For more information about PACOP, please explore our website or contact the team at PACOP using the email/phone number below.
  • For information about your aged care homes participation or if you do not want your de-identified information sent to PACOP.
    • Firstly, talk to your aged care home staff.
    • Or contact the team at PACOP by email or call us on 02 4221 4411.

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