About us

Professor Claire Johnson (RN, PhD) is the National Director of the Palliative Aged Care Outcomes Program (PACOP).  Claire led the national implementation of the PCOC/Wicking model for Residential Aged Care. As the recent Vivian Bullwinkel Chair of Palliative Care Nursing (Monash University - Nursing and Midwifery) and Clinical Lead for End of Life Care (Eastern Health, Melbourne, Australia), Claire directed an extensive portfolio of clinical, behavioural and translational research. This research has helped to improve the quality and safety of care, and outcomes for people diagnosed with a life-limiting illnesses and of their families and carers, irrespective of the setting of care. Claire’s experience in clinical settings, research and leading change has equipped her to promote excellence in the care of people dying in residential aged care.

Janelle White is the National Quality & Education Manager for PACOP. She is a Registered Nurse, Intensive/Extended Care Paramedic, Clinical Educator & Quality specialist with extensive clinical experience in healthcare in primary care & community settings, particularly in the areas of palliative & end-of-life care, chronic & complex disease & chronic pain. She holds qualifications in Science, Education, Nursing, Paramedicine and Quality Improvement.

Alanna has worked with the Palliative Care Outcomes collaboration (PCOC) for eight years within both the data management and analysis areas of this program. Alanna has been highly involved will all aspects of the data and analysis over this time. Prior to this, Alanna worked in quality control and analysis within the manufacturing industry which included the cleaning, analysis and interpretation of large datasets. Alanna is an experienced statistician and data manager with considerable experience working with raw data in various formats to create meaningful datasets that can be used in data analysis, reporting and for research purposes. Alanna has joined PACOP to apply her expertise of collecting palliative care data within the aged care sector.

Stephen first joined AHSRI in 2019 as a Research Assistant. He currently provides Analysis/Statistics support PACOP.  Stephen has obtained a Master of Statistics and a Bachelor of Science (Physics) at the University of Wollongong.

Bronwyn Arthur joined PACOP as an Improvement Facilitator in March 2022.  She holds a Master’s Degree in Palliative Care in Aged Care.  Bronwyn is a Registered Nurse, and has worked in various roles in her career, namely as a Clinical Educator and a Clinical Nurse Practitioner.  Her main focus has been in the care of people living with dementia and end of life care; she has a history of working in palliative care, the acute setting and in aged care homes.

Kaitlyn is has over 10 years’ experience as a registered nurse, graduating from the Queensland University of Technology in 2012 with a Bachelor of Nursing. She has extensive experience in aged care and palliative care, both in the community and care home setting. Kaitlyn has also spent significant time working in the not-for-profit and charity sector in Queensland. In 2022, she graduated from the University of Tasmania with Graduate Diploma of Health Services Management.

Laura has over 12 years of experience as a Registered Nurse and has worked across all areas of health service delivery including tertiary hospitals, primary care and aged care settings. During this time Laura has developed a passion for education and quality improvement and completed her Masters of Nursing Degree with a major in Clinical Education. Laura’s most recent roles include working in Clinical Management positions within Aged Care where she was responsible for planning and overseeing clinical care delivery, multidisciplinary collaboration, clinical policy development, and quality improvement programs.

Liana commenced at PACOP in April 2023.  She has a PhD in understanding residential aged care workers experience of caring for people at end-of-life, what informs their care choices, and the impact that providing end-of-life care has on workers.  Liana has over 20 years’ experience as a Social Worker, clinical educator and as an academic, working clinically as a counsellor in the areas of palliative care, gerontology, and oncology in Australia and the United Kingdom.   

Natalie Joseph is an Improvement Facilitator with PACOP. She is a registered nurse with over 13 years experience in a variety of clinical settings.  This includes working in residential aged care for 6 years as the Clinical Lead for a large aged care organisation during which time she was responsible for setting up and providing clinical direction and governance for a dedicated palliative care unit.  She has over 3 years experience working as an Improvement Facilitator for PCOC and was involved in the development of the PCOC Wicking program.  She also holds a Graduate Diploma in Palliative Care from Flinders University.

Max has worked for the AHSRI IT Team for over three years as IT support for the outcome centres including the Palliative Care Outcomes Collaboration (PCOC) and the electronic Persistent Pain Outcomes Collaboration (ePPOC). Max joined PACOP in January 2023 as Data and IT Technical Support Officer after assisting in the design and development of palCentre for PACOP. Max brings his in-depth understanding of palCentre and IT to support aged care homes implement palCentre.

Zoe joined AHSRI in 2022 and provides administrative support to the Palliative Aged Care Outcomes Program.

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