Being part of PCOC demonstrates a commitment to maintaining quality and striving for ongoing improvement. The PCOC program can support organisations in meeting safety and quality standards. PCOC can help achieve and maintain accreditation.
Accreditation, standards, quality
Resources to ensure improved palliative care outcomes for all
- Palliative care standards
- Embedding and sustaining PCOC
- Quality improvement (QI) audit package
- Case review templates
- Self-assessment and planning tools
- Quality improvement reports
This resource supports PCOC services in Australia to achieve accreditation. It describes how PCOC can be used to meet standards. Examples of how to draw upon PCOC to demonstrate that standards have been met are included.
PCOC supports services to meet palliative care standards. This resource illustrates ways you can use PCOC to demonstrate that you are meeting standards.
This resource provides step-by-step guidance to assist palliative care services to develop a plan for implementing PCOC, or to monitor and evaluate progress and identify areas for improvement. It also includes a readiness assessment.
This tool can be used to identify gaps to:
- Embed the PCOC assessment framework into routine practice
- Drive quality improvement through using PCOC outcome reports, and progressing organisational change and service redevelopment
- Improve health outcomes and experiences
- Achieve PCOC benchmarks
This QI audit package supports palliative care services to ensure clinical assessment and quality improvement are done well.
- Download the QI audits tool (docx) - a concise guide to using and understanding audits
- Download the Response to PCOC assessments tool (docx) - helps identify areas for improvement in the documentation of the five clinical assessments
- Download the PCPSS QI audit tool (docx) - helps improve the consistency of the Palliative Care Problem Severity Scale assessments between clinicians
- Download the Phase assessment QI audit tool (docx) - assists in improving the consistency of the assessment of palliative care phase between clinicians
- Download the Phase change QI audit tool (docx) - assists in identifying areas for improvement in the documentation of palliative care phase
- Download the Phase definition QI audit tool (docx) - helps identify areas for improvement in the application of palliative care phase definitions
- Download the SAS QI audit tool (docx) - helps compare the difference between clinician (proxy) SAS scores and patient rated scores
These four PCOC resources help improve consistency in PCOC practice. Two of the resources focus on palliative care phase, one focuses on family / carer issues and one focuses on addressing a symptom that is of most concern to patients, which is pain.
- Download the Severe family/carer problems template (pdf) - helps improve the consistency of the assessment and management of severe scores on the family/carer domain of the Palliative Care Problem Severity Scale (PCPSS)
- Download the Severe pain template (pdf) - helps improve the consistency of the assessment and management of severe pain scores on the PCPSS and/or the Symptom Assessment Scale (SAS)
- Download the Patients in unstable phase of four days template (pdf) - can be used to identify reasons why patients remain in the unstable phase for more than three days, and to ensure a patient’s palliative care phase ends appropriately
- Download the Deaths outside the terminal phase template (pdf) - helps improve consistency in the correct identification and recording of the terminal phase
- Download the Clinical practice change tool (docx) - assists services with the development and evaluation of a QI activity leading to clinical practice change
- Download the Embedding and sustaining PCOC bi-annual self-assessment tool (docx) - assists services to identify gaps in order to successfully embed PCOC into routine policy, practice and use for QI
- Download the System change tool (docx) - assists with the identification and planning of system change, and in providing a big picture view of the components of changes
- Download the Traffic light system to improve system response report (pdf)
- Download the Communication board and handover scrum to improve outcomes report (pdf)
- Download An observation and response chart to improve capacity report (pdf)
- Download the Improving terminal phase report (pdf)
- Download the Improving the management of fatigue report (pdf)
- Download the Design of service-specific PCOC workshops to improve outcomes in the community report (pdf)
- Download An audit to improving symptom management and benchmarks report (pdf)
- Download the Improving multidisciplinary team meetings and care plans report (pdf)
- Download the Standardising process for timely, patient-centred care report (pdf)
- Download the Template for QI (docx) - helps services with summarising the plan and outcome of QI activities
- Download the Cheat sheet for QI (pdf) - provides an outline of the ‘how to’ regarding five approaches to QI
© PCOC UOW 2020. The intellectual property associated with a suite of resources on this website is owned by the Palliative Care Outcomes Collaboration (PCOC), University of Wollongong. PCOC has placed resources in the public domain and is happy for others to use them without charge, modification or development. These resources cannot be modified or developed without the consent of the University.
PCOC is a national palliative care project funded by the Australian Government Department of Health.