Being part of PCOC demonstrates a commitment to maintaining quality and striving for ongoing improvement. The PCOC program can support organisations in meeting safety and quality standards. PCOC can help achieve and maintain accreditation.
Accreditation, standards, quality
Quality Improvement Guide
Download the Quality Improvement Guide (pdf) - this guide provides information for clinicians from organisations and services participating in PCOC to use their reports and the suite of PCOC quality improvement tools for continuous improvement, and to demonstrate improvement in patient and family/carer outcomes
Quality Improvement Plan and Report Template
Download the Quality Improvement Plan and Report Template (docx) - provides information for clinicians from organisations and services participating in PCOC to use their reports and the suite of PCOC quality improvement tools for continuous improvement, and to demonstrate improvement in patient and family/carer outcomes.
Resources to ensure improved palliative care outcomes
- Quality improvement reports
- Case review templates
- Audit tools
- Implementing, embedding and sustaining PCOC
- Palliative care standards
- Download the Whole of team approach to improving family and carer outcomes report (pdf)
- Download the Traffic light system to improve system response report (pdf)
- Download the Communication board and handover scrum to improve outcomes report (pdf)
- Download An observation and response chart to improve capacity report (pdf)
- Download the Improving recognition and response to unstable phase of care through daily team meetings report (pdf)
- Download the Improving terminal phase report (pdf)
- Download the Improving the management of fatigue report (pdf)
- Download the Design of service-specific PCOC workshops to improve outcomes in the community report (pdf)
- Download An audit to improving symptom management and benchmarks report (pdf)
- Download the Improving multidisciplinary team meetings and care plans report (pdf)
- Download the Standardising process for timely, patient-centred care report (pdf)
These four PCOC resources help improve consistency in PCOC practice. Two of the resources focus on palliative care phase, one focuses on family / carer issues and one focuses on addressing a symptom that is of most concern to patients, which is pain.
- Download the Severe family/carer problems template (pdf) - helps improve the consistency of the assessment and management of severe scores on the family/carer domain of the Palliative Care Problem Severity Scale (PCPSS)
- Download the Severe pain template (pdf) - helps improve the consistency of the assessment and management of severe pain scores on the PCPSS and/or the Symptom Assessment Scale (SAS)
- Download the Patients in unstable phase of four days template (pdf) - can be used to identify reasons why patients remain in the unstable phase for more than three days, and to ensure a patient’s palliative care phase ends appropriately
- Download the Deaths outside the terminal phase template (pdf) - helps improve consistency in the correct identification and recording of the terminal phase
These audit tools support palliative care services in ensuring clinical assessment and quality improvement needs are met.
- Download the Quality Improvement Audit: Response to PCOC assessments (docx) - helps identify areas for improvement in the documentation of the five clinical assessments
- Download the Quality Improvement Audit: Phase Definitions (docx) - helps identify areas for improvement in the application of palliative care phase definitions
This resource provides step-by-step guidance to assist palliative care services to develop a plan for implementing PCOC, or to monitor and evaluate progress and identify areas for improvement. It also includes a readiness assessment.
This tool can be used to identify gaps to:
- Embed the PCOC assessment framework into routine practice
- Drive quality improvement through using PCOC outcome reports, and progressing organisational change and service redevelopment
- Improve health outcomes and experiences
- Achieve PCOC benchmarks
This resource supports PCOC services in Australia to achieve accreditation. It describes how PCOC can be used to meet standards. Examples of how to draw upon PCOC to demonstrate that standards have been met are included.
PCOC supports services to meet palliative care standards. This resource illustrates ways you can use PCOC to demonstrate that you are meeting standards.
© PCOC UOW 2020. The intellectual property associated with a suite of resources on this website is owned by the Palliative Care Outcomes Collaboration (PCOC), University of Wollongong. PCOC has placed resources in the public domain and is happy for others to use them without charge, modification or development. These resources cannot be modified or developed without the consent of the University.
PCOC is a national palliative care project funded by the Australian Government Department of Health.