Find the Support You Need
Run into trouble with something? Chances are there’s someone at UOW who can help. Below we’ve listed some common issues and linked you through to the people who can help.
I need a hand…
…with my online access
IT Services will help you manage your user account. Change or reset your password, view your web quota, find a computer lab, and find out where you can access the wireless network.
Learn all about managing your email with UOW Mail. Get help logging in, migrating your contacts, and managing spam.
Need help using your eLearning Space? Find out if your browser is compatible, or send a request for help.
…managing study and assignments
StartSmart will equip you with the skills to access the resources available to you at the UOW Library.
Peer Assisted Study Sessions (PASS) let you study with other students, and be guided by senior students who have excelled in the subjects you're studying.
Learning Development information for students will link you with valuable learning resources, including skills workshops, and personal consultations with the Learning Resource Centre.
If you have a non-academic issue that is affecting your study, the Student Support Advisors may be able to help. They can help with a range of issues; from visas to scholarships to counselling, and a whole lot in between.
You'll find links to a range of services designed to help you through life at UOW on the Services Supporting Students site.
…managing my enrolment
For all the details, including how to get your Student ID card, apply for credit, or pick up an enrolment statement, see our Enrolment and Variations page.
If you're just starting out, find out when and where to enrol on the Get Started site.
Need to vary your enrolment, but aren't sure how? See our Varying or Interrupting Studies page.
Want to know about Fees? Our Fees & Assistance page will help.
Not finding what you're looking for online? Contact Student Central for advice.
…with an academic grievance
The Student Advocacy Service provides confidential and independent support for students on administrative matters, anti-discrimination, appeals, grievances, misconduct allegations, supervision concerns and the University’s policies and processes.
The Dean of Students investigates academic grievances that have been unable to be resolved informally, or by the Faculty, and other serious non-academic grievances.
…getting my head around things
Making the move from school to uni can be a big step, and sometimes life seems to have a way of complicating things. University Counselling Services provide a free and confidential service that can help with personal or study related issues. Student Support Advisors may also be able to help you access a range of services made available to by UOW.