Frequently Asked Questions

Frequently Asked Questions     

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  1. I've lost my student ID card, what should I do? Do I have to pay for a new card?
  2. How do I apply for Academic Consideration?
  3. How do I extend my student visa?
  4. How do I go about taking a break from my studies?
  5. I would like to change my Course to a different one. What do I do?
  6. Why is my subject status provisional? How can I change it to enrolled?
  7. I am an international student and I think the fees stated on my payment advice are incorrect. Can you please explain to me how the fee is calculated?
  8. Where can I find my exam results?
  9. I have results outstanding on my student record, what do I do?
  10. How do I access my exam timetable?
  11. I had a mid-year exam for a year-long subject - why can't I access my exam results?
  12. Where do I get my timetable?
  13. What about tutorials?
  14. How are subject results graded? How do I know if I have passed the subject?
  15. What are credit points and how do they work?
  16. What if I have completed subjects at another tertiary institution?
  17. What is HECS-HELP?
  18. What is FEE-HELP?
  19. What is SA-HELP?
  20. I am having trouble accessing SOLS, who should I contact?
  21. Who can I contact for general enquires?

 

 1. I've lost my student ID card, what should I do?

All cards lost on campus are forwarded to Student Central, ground floor building 17. If we received it, we will SOLS message you to collect it within 20 working days.

If it wasn't found, then to purchase a new card come and see us at Student Central. There is a $10 charge for replacement cards.  

 

 2. How do I apply for Academic Consideration?

Applications for Academic Considerations must be lodged on-line via SOLS. Select 'Academic Consideration' from the left hand menu. Documentation is then verified at Student Central. You can bring these in or post it to Student Central, ground floor building 17 (application and student details MUST be provided).

 

 3. How do I extend my student visa?

To extend your student visa you will need to apply for a new CoE online via SOLS. You should be enrolled in the current session before applying. For more information on applying for a new CoE please click here.

When the eCoE has been processed it will be emailed to your University email address.

Further information about applying for a Student Visa can be found at the Department of Immigration and Border Protection website.

 

 4. How do I go about taking a break from my studies?

If it's not your first session of study, then you will need to put in an application for Leave of Absence. Should your application be successful you will be notified via SOLS mail. You can re-enrol in your following session subjects via SOLS during the next re-enrolment period.  Click Here to obtain a Leave of Absence application form or Click Here for more information.

If it is your first session of study, contact UniAdvice to defer your offer to a new start date (time limits apply).

 

 5. I would like to change my Course to a different one. What do I do?

Students wishing to change their course will be required to complete an Application to Vary Course Registration (Course Transfer). Click Here to obtain the Application to Vary Course Registration.

 

 6. Why is my subject status provisional? How can I change it to enrolled?

A "provisional" status means you have not met all the subject's pre-requisites or co-requisites. In order to change your status to "enrolled", you must complete an Academic Approval form, which must be signed by the Head of the relevant Academic Unit, and lodge it with Student Central in Building 17. Click Here to obtain the Academic Approval form.

 

 7. I am an international student and I think the fees stated on my fees statement are incorrect. Can you please explain to me how the fee is calculated?

The tuition fees stated in SOLS are the most up to date and current. The Payment Advice you may have received in the mail has been printed as at the date stated at the top.

The calculation of international tuition fees is based on the offer letter to your course. The amount on your offer letter is stated as a first session (either 18 credit points or 24 credit points) depending on your course type.

Courses and fees applicable can be found on the 'Fees for International Students' website.

Using these listings, you can see that international tuition fees are calculated on a per credit point rate. 

For example, in 2009, a Bachelor of Commerce (24 credit points) costs $9330.00. 

$9330.00 divided by 24 = $388.75 per credit point.

  • A 6 credit point subject costs: $2332.50
  • A 8 credit point subject costs: $$3110.00

Course transfers, campus transfers, late withdrawals and additional enrolments can also affect your tuition fees stated in your fees statement.

 

 8. Where can I find my exam results?

Students can access their exam results via SOLS. Not sure what your grades mean? See the Exams and Results page on the left navigation pane of the Current Students page.

 

 9. I have results outstanding on my student record, what do I do?

Students are advised to contact the relevant academic unit with regards to outstanding results.

 

 10. How do I access my exam timetable?

You can access your exam timetable via SOLS.

 

 11. I had a mid-year exam for a year-long subject - why can't I access my exam results?

Results are only published on SOLS when all of the assessment for a subject has been completed. Mid-year results for year-long subjects are not available until all assessments have been completed.

 

 12. Where do I get my timetable?

You can access your timetable via SOLS.

 

 13. What about tutorials?

You should sign up for tutorials early so that you get your preferred time slot. You will generally be required to sign up for tutorials on-line. Check with your faculty for more information.

 

 14. How are subject results graded? How do I know if I have passed the subject?

For information on grades, click here.

 

 15. What are credit points and how do they work?

Credit points are a basic measure of workload and all subjects are given a credit point value. A normal full-time annual workload is 48 credit points. The academic year is divided into two main sessions Autumn and Spring, full time students usually enrol in 24 credit points each session, part time students usually enrol in 12 credit points each session or less.

Subjects are allocated an identification label; the first indicates the level of the subject, e.g. ACCY100 is a 100 level or first year subject, MARK217 is a 200 level or second year subject and ECON348 is a 300 level or third year subject.

 

 16. What if I have completed subjects at another tertiary institution?

Students who have completed studies at pass level or better at another tertiary institution may request advanced standing for those studies. Specified credit may be given for subjects which are equivalent to those offered by the University of Wollongong and count as prerequisites where the corresponding Wollongong subject is a prerequisite.

Unspecified credit may be given for other subjects, relevant to the respective degree for which advanced standing is sought, completed at another institution. This form of advanced standing cannot be used as a prerequisite for any subject. Click Here to obtain the Application for Advanced Standing Credit or Exemption

 


17. What is HECS-HELP?

Further information can be found here.

 

 18. What is FEE-HELP?

Further information can be found here.

 

 19. What is SA-HELP?

Further information can be found here.

 

 20. I am having trouble accessing SOLS, who should I contact?

If you are unable to access SOLS due to a login problem then you will need to contact ITS for assistance. Click Here for the contact details.

 

 21. Who can I contact for general enquires?

You can direct any enquires you have during your time at UOW to Student Central.

Student Central, Ground Floor, Building 17.
Opening Hours: 9am - 5pm Monday to Friday.
Phone: (02) 4221 3927 or 1300 ASK UOW
Facsimile: (02) 4221 4322
Email: Ask Us

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Last reviewed: 4 November, 2013
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