Frequently asked questions
If you are a new student, your logins will take 24 hours to activate after you first enrol.
If you have forgotten your password, or it's not working and you think it should, you will need to contact the ITS department or your local campus for non-Wollongong campus students, to have your password reset. To do this, you can:
- Visit ITS on level 2 of building 17 in the student labs (Wollongong)
- Call them ITS on (+61 2) 4239 2000
- Send an email to firstname.lastname@example.org. You will need to include enough information in your email for the ITS staff to verify your identity, such as your student number, name, and date of birth
- Visit your local campus office for non-Wollongong Campus students.
In the meantime, you can still access SOLS (but not eLearning), using your student card barcode by visiting this page.
Once you have your access back, you should complete your reset challenges, so you can reset your password yourself in the future by visiting this page.
First, double check to make sure you are entering the correct subject code. There is no space between the letters and the numbers in subject codes.
If you are getting an error message when you try to enrol, check out this page for what to do.
If you have lost your card, you can purchase a replacement from Student Central, or your local campus office for non-Wollongong Campus students. Click here for more information.
Depending on where you are in your studies, you might be eligible to apply for a leave of absence. Click here for more information.
Depending on how long you've been studying, and your degree, you may be eligible to apply for a course transfer. Click here for more information.
You can change most of your personal details by logging into SOLS and using the left hand menu options. If you need to change other details, visit this page for instructions on what to do.
You can quickly see how much you need to pay for your current enrolment, and upcoming due dates by logging into SOLS and selecting 'Fee Statement' from the left hand menu. You will need to be enrolled into subjects for charges to appear. F
You can select a HELP Loan option, or change your option, by logging onto SOLS and selecting 'HELP Loan' from the left hand menu. For more details on the options available, visit this page.
To add a tax file number to your record:
- Log onto SOLS
- Select 'HELP Loan Option' from the left hand menu
- Click 'Maintain' for your default billing type
- Follow the prompts. You will need to agree to the terms and confirm your billing option again. When the system asks you for your tax file number, you can add it here.
If you have enrolled into a subject, and it is showing a 'provisional' status, it means there is another subject you need to complete or be enrolled into at the same time before you will be able to enrol. For more details, visit this page.
You can see your final results by logging onto SOLS and selecting 'Enrolment Record (Final Grades)' from the left hand menu.
To see marks for individual assessments and exams, log onto SOLS and select 'Assignment Results' from the left hand menu. Because not all academic staff post results here, you should contact your tutor directly if you can't see an assignment result.
If your preferred class or tutorial is full, you will normally need to choose another option. However, if you have extenuating circumstances, such as a timetable clash, you can contact your faculty to see whether they have any spaces available to swap. You should also contact your faculty if all tutorials are full for a particular subject, to request to be manually added to a class.
Graduation is held twice a year, in July and again in December. Applications to graduate open in March for July graduation, and in August for December graduation. You must ensure you have applied before the closing date to be eligible to graduate in the next ceremony. Graduation key dates can be seen here.
For a full run-down of what to do on the day of your graduation ceremony, please visit this page.
Each graduand is given a set number of guest tickets on the day. For information on ticket allocation, please visit this page. If you require more than the number of allocated tickets, there may be extra tickets available before the ceremony starts, and you will be able to request them on the day. Due to the ceremony hall having a limited capacity, we are not able to guarantee extra tickets before your ceremony day.
For information on what to do if you'd like to stop your studies, please visit this page.