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Frequently Asked Questions

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I've lost my student ID card, what should I do? Do I have to pay for a new card?
How do I apply for Academic Consideration?
How do I extend my student visa?
How do I go about deferring my studies this session?
I would like to change my Course to a different one. What do I do?
Why is my subject status provisional? How can I change it to enrolled?
I am an international student and I think the fees stated on my payment advice are incorrect. Can you please explain to me how the fee is calculated?
Where can I find my exam results?
I have results outstanding on my student record, what do I do?
How do I access my exam timetable?
I had a mid-year exam for a year-long subject - why can't I access my exam results?
Where do I get my timetable?
What about tutorials?
How are subject results graded? How do I know if I have passed the subject?
What are credit points and how do they work?
What if I have completed subjects at another tertiary institution?
What is HECS-HELP?
What is PELS-HELP?
I am having trouble accessing SOLS, who should I contact?
Who can I contact for general enquires?

1. I've lost my student ID card, what should I do? Do I have to pay for a new card?

You will need to go to Student Central, located on the ground floor of Building 17 to obtain a new card. There is a $10 charge for all replacement cards. You can contact Student Central by phoning (02) 4221 3927.

2. How do I apply for Academic Consideration?

Applications for Academic Considerations must be lodged on-line at SOLS.

3. How do I extend my student visa?

To extend your student visa you will need to apply for a new eCoE. To obtain an eCoE, you must apply online via SOLS. You should be enrolled in the current session before applying for a eCoE. For more information on applying for a new eCoE please click here.

When the eCoE has been processed it will be emailed to your University email address. It cannot be emailed to any other account. If there is a problem regarding the eCoE application you will be contacted by the eCoE officer directly.

Further information about applying for a Student Visa can be found at the DIAC website.

4. How do I go about deferring my studies this session?

You will need to put in an application for Leave of Absence. You will then be notified through the post of the outcome of your application. Should your application be successful, you can re-enrol in your following session subjects via SOLS during the next re-enrolment period. Click Here to obtain a Leave of Absence application form.

5. I would like to change my Course to a different one. What do I do?

Students wishing to change their course will be required to complete an Application to Vary Course Registration (Course Transfer).

6. Why is my subject status provisional? How can I change it to enrolled?

A "provisional" status means you have not met all the subject's pre-requisites or co-requisites. In order to change your status to "enrolled", you must complete an Academic Approval form, which must be signed by the Head of the relevant Academic Unit, and lodge it with Student Central in Building 17.

7. I am an international student and I think the fees stated on my fees statement are incorrect. Can you please explain to me how the fee is calculated?

The tuition fees stated on fees statement are the most up to date and current. The payment advice you may have received in the mail has been printed as at the date stated at the top.

The calculation of international tuition fees is based on the offer letter to your course. The amount on your offer letter is stated as a first session (either 18 credit points or 24 credit points) depending on your course type.

Courses and fees applicable can be found on the 'Fees for International Students' website.

Using these listings, you can see that international tuition fees are calculated on a per credit point rate.

For example, in 2009, a Bachelor of Commerce (24 credit points) costs $9330.00.

$9330.00 divided by 24 = $388.75 per credit point.

A 6 credit point subject costs: $2332.50
A 8 credit point subject costs: $$3110.00

Course transfers, campus transfers, late withdrawals and additional enrolments can also affect your tuition fees stated in your fees statement.

8. Where can I find my exam results?

Students can access their exam results via SOLS.

9. I have results outstanding on my student record, what do I do?

Students are advised to contact the relevant academic unit with regards to outstanding results.

10. How do I access my exam timetable?

You can access your exam timetable via SOLS.

11. I had a mid-year exam for a year-long subject - why can't I access my exam results?

Results are only published on SOLS when all of the assessment for a subject has been completed. Mid-year results for year-long subjects are not available until all assessments have been completed.

12. Where do I get my timetable?

You can access your timetable via SOLS.

13. What about tutorials?

You should sign up for tutorials early so that you get your preferred time slot. You will generally be required to sign up for tutorials on-line. Check with your faculty for more information.

14. How are subject results graded? How do I know if I have passed the subject?

Approved grades of performance and associated ranges of marks for 100, 200 and 300 level subjects are as follows:

High Distinction 85% - 100%
Distinction 75% - 84%
Credit 65% - 74%
Pass 50% - 64%
Pass Restricted/Pass Conceded 45% - 49%
Fail 0% - 44%

15. What are credit points and how do they work?

Credit points are a basic measure of workload. A normal fulltime annual workload is 48 credit points, all subjects are given a credit point value. The academic year is divided into two main sessions Autumn and Spring, full time students usually enrol in 24 credit points each session, part time students usually enrol in 12 credit points each session or less.

Subjects are allocated an identification label; the first indicates the level of the subject, e.g. ACCY100 is a 100 level or first year subject, MARK217 is a 200 level or second year subject and ECON348 is a 300 level or third year subject.

16. What if I have completed subjects at another tertiary institution?

Students who have completed studies at pass level or better at another Tertiary institution may request advanced standing for those studies. Specified credit may be given for subjects which are equivalent to those offered by the University of Wollongong and count as prerequisites where the corresponding Wollongong subject is a prerequisite.

Unspecified credit may be given for other subjects, relevant to the respective degree for which advanced standing is sought, completed at another institution. This form of advanced standing cannot be used as a prerequisite for any subject.

17. What is HECS-HELP?

HECS-HELP is a loan that helps eligible Commonwealth supported students to pay their student contribution.

Student contributions will vary according to the course. Australian citizens and holders of a permanent humanitarian visa may pay some or all of their student contribution up front and/or they may access a HECS-HELP loan to cover some or all of their student contribution.

Students who are eligible for a HECS-HELP loan but choose to pay their student contribution up front are eligible to receive a 20 per cent discount on full up front payments or partial up front payments of $500 or more.

Further information can be found at http://www.uow.edu.au/student/centre/reforms/help.html

18. What is FEE-HELP?

FEE-HELP is a loan that helps eligible fee paying students pay their tuition fees at eligible public and private higher education providers.

Tuition fees for fee paying students will vary according to the course. Australian citizens and holders of a permanent humanitarian visa may request a FEE-HELP loan to cover some or all of their tuition fees.