Student Complaints

The University aims to treat any concerns or complaints seriously and to seek a resolution as quickly as possible.

Most issues can be resolved informally through discussion with your tutor, lecturer, course advisor, Sub-Dean or the head of the relevant academic or administrative unit.

There are also people who can assist you with advice and guidance - including Student Administration, Student Services, Student Support Advisors and the Dean of Students.

Academic Matters

If you have a concern or complaint relating to your studies, for example, about a mark awarded for an assignment or exam, you should refer to the process outlined in the Academic Grievance Policies:

Academic Grievance Policy (Coursework and Honours Students)
Academic Grievance Policy (Higher Degree Research Students)

See examples and who to contact

Faculty Grievance Procedures

Each Faculty has developed their own step-by-step guide to assist you to resolve a problem or complaint concerning your studies. You can obtain further information from your faculty office or by following the appropriate link below:

Non-academic Matters

If you have a concern or complaint relating to non-academic matters you can:

Contact the specific area directly; or
Submit your feedback via feedback@uow

New South Wales Ombudsman

You can make a complaint about administrative actions and decisions of the University to the New South Wales Ombudsman. The Ombudsman is one avenue you can use. If you have not followed the University's internal grievance procedures, the Ombudsman may ask you to do so before accepting the complaint.