FAQs

UOWmail FAQs

Answers

 What is UOWmail?

UOWmail is the email service for students of the University of Wollongong, delivering integrated, cloud-based communications and collaboration tools.

The UOWmail Microsoft Office365 service provides UOW students with access to a UOW supported core email and calendar function along with a range of Microsoft supported optional tools to deliver a cohesive email service to the Students of UOW.  It delivers 25GB email and calendaring storage, with attachment sizes up to 25MB.
 How do you access your UOWmail account?

You can access your UOWmail via the Current Students portal, or from the UOWmail login page:

Remember to login using username@uowmail.edu.au 

For UOWmail account holders with an active UOW account your UOW account password will sync to your UOWmail however the password now needs to be 8 characters in length to sync to UOWmail email accounts. If you reset your UOW account password to something less than 8 characters then your password will not sync to UOWmail and access will continue to be via your old password.  
You are able to change your password via Office 365 however it will be overridden the next time your UOWmail is synced to your UOW user account

To avoid having to visit an authorised IT Service Centre to reset an expired password, make sure you have established your UOW security account profile if you have not already done so by using the new UOW self-service password management service.

Having trouble logging in?  Visit our Help and Support page

 What are the optional services?

As well as the supported core email and calendar functions, current students of UOW have access to additional features available via Office 365:

  • SharePoint Online which delivers a multipurpose server solution for creating sites, sharing documents and collaborating within the Office 365 SharePoint service.
  • Lync Online which replaced Windows Messenger, delivers a conferencing and communications package supporting instant messaging, web conferencing, VoIP calls and video chat.
  • Office Online apps including Word, Excel, PowerPoint and OneNote (accessible via OneDrive)
  • OneDrive (formerly known as SkyDrive Pro), which provides 7GB of cloud storage.

 Is UOWmail Office 365 a lifetime service?

Yes.  Access to a UOWmail email & calendar is for a lifetime. Current students of UOW also have access to Lync, Sharepoint, Office Online and OneDrive.
 What support or assistance is provided for the UOWmail service?

Visit our support page for an overview of the UOWmail service and online support.

To speak to someone about the core email and calendar functions you can contact the IT Service Desk on (02) 4239 2000.
For assistance with the optional tools visit our support page.

 What policies or terms and conditions apply to the use of UOWmail?

UOWmail account holders are bound by the University of Wollongong IT Policies and the associated Requirements Governing the Use of IT Facilitates as a condition of use of their UOWmail account.

 Do you need to accept Microsoft's Terms and Conditions

No, Office365 for Education does not require you to accept Microsoft's Terms and Conditions to access these services.

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 What is Student Advantage Current students of UOW can install Microsoft Office Online for free on personal computers and mobile devices thanks to Microsoft Student Advantage.

 What is SharePoint Online?

SharePoint Online is a multipurpose server solution used for creating sites, sharing documents and collaborating within the Office 365 SharePoint service. It is available via the “Sites” link in your UOW mail and includes “OneDrive” which gives you 7GB of cloud based storage.

 What is Lync Online?

Lync Online is a conferencing and communications package with support for instant messaging, web conferencing, VoIP calls and video chats. It is a media rich replacement for Windows Messenger. Lync online is available via the “Calendar” link in your UOWmail for setting up online meetings. You can also download the Lync application for your computer or mobile device for web conferencing, video chats, etc.

 What are the Office Online apps?

Microsoft's Office Online includes Word, Excel, PowerPoint and more.

  • These are accessible in your web browser via the OneDrive link in your UOWmail.
  • You can also download full versions on up to 5 devices, see our UOWmail / Office Online page for more information.

 What is OneDrive?

Formerly known as "SkyDrive Pro", OneDrive is the cloud storage in UOWmail on Office 365, accessible via the link in your UOWmail. Current students have 7GB of cloud storage via OneDrive.  

For past UOWmail users of either SkyDrive or SkyDrive Pro, you’re all set. The service will continue to operate as you expect and all of your content will be available on OneDrive on multiple devices.

 Can I access student email from my mobile device (iPad, smart phone) or an external mail client?

Yes, if you are linking to your email from a URL make sure that you are using outlook.com/uowmail.edu.au 

Settings

POP setting
Server name: outlook.office365.com
Port: 995
Encryption method: SSL

IMAP setting
Server name: outlook.office365.com
Port: 993
Encryption method: SSL
SMTP setting
Server name: smtp.office365.com
Port: 587
Encryption method: TLS

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 Can you opt out of the email service?

No. On enrolment, all students of the University will be issued a UOWmail Office 365 account.

The option is available to request deletion of your Office 365 account when you are no longer a student of the University of Wollongong.

 Can you forward your UOWmail to an alternate mail account?

Whilst the University encourages you to get familiar with all that Office 365 has to offer and use it as your primary e-mail account, yes, you can forward email to an alternate email account.  However, forwarding University emails to a non-UOW email account will be at your own risk.
For more information on setting up forwarding messages to another account, refer to Microsoft's "Use Rules to Automatically Forward Messages to Another Account."

It is recommended that you check your UOWmail inbox on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit. UOW will not be responsible for the handling of email by other email service providers and will not guarantee delivery to forwarding addresses or monitor and/or manage undeliverable messages.
You might also consider accessing your UOWmail email via mobile device as an alternate to a forward.

Note:  If you had applied a forward on UOWmail (Live@Edu), it will stay intact for UOWmail (Office365)
 Can you change the password in Office 365?

We are currently experiencing synchronisation issues of passwords between UOW accounts and your UOWmail account.  At this time it is recommended that if you wish to change your password, use the UOW Self-Service Password Management System - making sure that you use 8 characters for your new password.

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 Can I still access my Office 365 email account once my UOW user account closes?

Yes. Access to your Office 365 account is not impacted by the closure of your UOW user account. Upon closure of your UOW user account, your Office 365 password will no longer be synchronised with your UOW user account password. The Office 365 password will remain set to the password value of your UOW user account as at the time it was closed until such time as you change it in Office 365. UOW accounts are retained for nine (9) months after closure, at which time they are deleted. However, your lifetime email account with Office 365 will remain.

Once a UOW account has been deleted you can request deletion of an Office 365 account. Email your request to student-accounts@uow.edu.au

Importantly at the point that the UOW user account is deleted, mail will no longer be delivered via the username@uow.edu.au address. The mail address for your lifetime UOWmail account is username@uowmail.edu.au

As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. UOW and Microsoft take your privacy and data security seriously - see "How is your privacy and data security maintained?" for full details.
 What happens when I am no longer a current student of UOW? Your email account with Office 365 will not be removed by the University. This is a lifetime email account for UOW Alumni that stays active beyond graduation from the University of Wollongong. However, the licence attached to your Office 365 account changes.  This means that whilst you will retain access to email and calendar, you will no longer have access to the optional tools such as SharePoint, Office 365 OneDrive and Offine Online..  Please note that this WILL impact any stored data on Office 365, Office Online, OneDrive or Sharepoint.

 What happens to my data stored on OneDrive and SharePoint sites when I am no longer a current student?

Any data stored on OneDrive or Sharepoint should be transferred out of Office 365 within 14 days of the closure of your UOW account. You will receive advance notice of your UOW account closure via email notifications from UOW. On closure of the UOW account, the licence attached to your UOWmail Office 365 account which grants you access to the optional tools including Office Online apps, SharePoint, OneDrive, etc, is revoked. This means that whilst you retain email and calendar, you no longer have access to the optional tools and any data remaining on SharePoint, Office Online & OneDrive, will be permanently deleted 14 days after your account is closed.  You will receive a final reminder from Microsoft 3 days prior to the data being deleted.

 How is your privacy and data security maintained?

As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. "UOW and Microsoft take your privacy and data security seriously.  Microsoft is vigilant in maintaining compliance with global privacy laws and meeting numerous government-mandated and industry-specific security requirements, including the National Privacy Principles contained in the Privacy Act 1988 (Cth ) and the Privacy and Personal Information Protection Act 1998 (NSW) ("PPIPA").
In order to operate and provide Office 365, UOW may collect personal information from users.  UOW will not disclose personal information to Microsoft except as required to grant access to Office 365.
Microsoft may collect and store personal information provided by users in order to operate and provide Office 365 services.  Personal information collected by Microsoft may be stored and processed overseas.  Microsoft is required to store and process information in a manner consistent with relevant provisions of PIPPA.
Users are able to manage the privacy settings that apply to their Office 365 account.

For more information on the University's commitment to privacy, please refer to the University privacy information.

 Does UOWmail impact your Internet Quota?

No, for current UOW students all services under Office 365 are onnet and do not impact your Internet quota.
 Can I still access my UOWmail Office 365 email when the UOW Network or related services are unavailable?

Yes, you can access your UOWmail Office 365 account directly at www.outlook.com/uowmail.edu.au
Note
: You will have to be using a non-UOW network.

 Can I access UOWmail from my mobile phone, an external mail client or desktop client?

Yes, you can access your Office 365 account with different e-mail clients (such as Outlook, Apple Mail, etc) or a mobile phone.
More information from our Help & Support page

Note: to access UOWmail from your device while on a UOW Campus, you'll need an Internet data plan.

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 Are there any message, mailbox and recipient limits established?

Yes. The maximum total size of an e-mail message is 25MB. The total size includes the message header, the message body, and any file attachments.
Note   An e-mail client may limit the size of an individual file attachment to a value much less than the message size limit. For example, in Outlook, the maximum individual file attachment size is 10 MB.

Please read the current information provided by Microsoft
 Is your data in your Microsoft Office 365 account backed up?

Under Office 365 multiple copies of your data is stored securely in a large scale data centre. However, data is not backed up for retrieval if deleted and it is recommended that you maintain a backup of your critical documents manually.

 How do I use the Office Online

For help on Outlook Office Online, visit our support page or  Outlook Online - Help.

 How many attempts can I have at my password before my UOWmail access is blocked? If an attempt is made to access a UOWmail account with the wrong password, after the 10th unsuccessful attempt the account is blocked and can only be unblocked by logging a service request with Microsoft.

If a student is attempting to log in to their UOWmail account and gets several (3-4) consecutive failed login messages they should contact UOW Tech Support to have their account investigated. ITS can resync the password and check the account before the block occurs.

This may be an issue if you are using a mobile device to access your email, as the mail client may attempt the login several times before the you realise that there is a problem.
 How is SPAM managed in Office 365?

Office 365 uses the Windows Live infrastructure to combat spam and phishing and by default the  junk e-mail filtering is enabled on all mailboxes so that users can manage spam settings for their mailbox. Visit help.outlook.com using the keyword Spam for a more detailed explanation about spam management in Office 365. Mail sent directly to uow.edu.au continues to be managed under UOW managed spam filtering. 
More information: 

 Can you keep track of other email accounts from within your Office 365 account?

Yes, please see Microsoft's instructions on how to keep track of e-mail from other accounts by connecting to them from your Outlook Web App account. You can connect up to five accounts, such as Hotmail, Gmail, and Yahoo! Mail accounts. This lets you send, receive, and read mail from all the accounts in one place.
More information at:

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Last reviewed: 19 September, 2014