- What is UOWmail?
- How do you access your UOWmail account?
- What is the core supported service?
- What are the additional services?
- Is UOWmail Office 365 a lifetime service?
- What support or assistance is provided for UOWmail?
- What policies or terms and conditions apply to the use of Office 365?
- Do you need to accept Microsoft's Terms and Conditions?
- What is OneDrive?
- What is Office Online?
- What is Student Advantage?
- What is SharePoint Online?
- What is Lync Online?
- Can I access student email from my mobile device (iPad, smart phone) or an external mail client?
- Can you opt out of the email service?
- Can you forward your UOWmail to an alternate mail account?
- Can you change the password in Office 365?
- Can I still access my Office 365 email account when I am no longer a current student and my UOW user account closes?
- What happens to my stored data and SharePoint sites when I am no longer a current student?
- How is your privacy and data security maintained?
- Can you still access your UOWmail Office 365 email when the UOW Network or related services are unavailable?
- Can you access UOWmail from your phone, an external mail client or desktop client?
- Are there any message, mailbox and recipient limits established?
- Is your data in your Microsoft Office 365 account backed up?
- How many attempts can I have at my password before my UOWmail access is blocked?
- How is SPAM managed in Office 365?
- Can you keep track of other email accounts from within your Office 365 account?
The UOWmail Microsoft Office365 service provides UOW students with access to a UOW supported core email and calendar function with 25GB email and calendaring storage, with attachment sizes up to 25MB. Current students also have access to a range of Microsoft additional storage and collaboration features in Office365.
You can access your UOWmail via the Current Students portal, or from the UOWmail Login page.
Remember to login using <username>@uowmail.edu.au.
For UOWmail account holders with an active UOW account, your UOW account password is synchronised to your UOWmail account. However, for your UOW User Account password to synchronise to UOWmail, it needs to be 8 characters in length. If you reset your UOW account password to something less than 8 characters then your password will not sync to UOWmail and access will continue to be via your old password.
Note: Whilst you are able to change your password via Office365 it will be overridden the next time your UOWmail password is synced to your UOW user account.
To avoid having to visit an authorised IT Service Centre to reset an expired password, make sure you have established your UOW security account profile if you have not already done so by using the new UOW self-service password management service.
Having trouble logging in? Visit our Help and Support page
As well as the core email and calendar functions, current students of UOW have access to additional features available via Office 365:
- 5TB of personal storage with Onedrive
- Onedrive also comes with Office Online so you can create, edit and share documents regardless of the type of device that you’re working on. Office online includes Word, Excel, PowerPoint & OneNote.
- Microsoft Student Advantage which allows current students of UOW to download up to 5 versions of Microsoft Office for free on up to 5 PCs or Macs and on other mobile devices, including Android, iPad®, and Windows tablets personal computers.
- SharePoint Online which delivers a multipurpose server solution for creating sites, sharing documents and collaborating within the Office 365 SharePoint service.
- Lync Online which replaced Windows Messenger, delivers a conferencing and communications package supporting instant messaging, web conferencing, VoIP calls and video chat.
Yes. UOWmail MS Office365 is a lifetime email and calendar account for UOW Alumni, however the Microsoft additional storage and collaboration features in Office365, including Office Online, SharePoint, OneDrive etc. are only available to current students. This impacts any stored data on Office Online, OneDrive or SharePoint.
For more information refer below What happens to my data stored on OneDrive and SharePoint sites when i am no longer a current student?
Visit our support page for an overview of the UOWmail service and online support.
To speak to someone about your UOWmail account you can contact the IT Service Desk on (02) 4239 2000 or visit our support page for online assistance.
For assistance with the optional tools visit our support page.
UOWmail account holders are bound by the University of Wollongong IT Policies and the associated Requirements Governing the Use of IT Facilitates as a condition of use of their UOWmail account.
No, Office365 for Education does not require you to accept Microsoft's Terms and Conditions to access these services.
OneDrive provides 5TB of storage in UOWmail to UOW current students.
- Watch "Introducing OneDrive" to learn more about the service.
Microsoft's Office Online provides access to Word, Excel, PowerPoint and OneNote via OneDrive in UOWmail.
Note: In addition to Office Online, Microsoft's Student Advantage also allows current students of UOW to download up to 5 versions of Microsoft Office for Free on up to 5 PC's or Mac's and on other mobile devices, including Android, iPad and Windows tablets personal computers.
Microsoft Student Advantage which allows current students of UOW to download up to 5 versions of Microsoft Office for free on up to 5 PCs or Macs and on other mobile devices, including Android, iPad, and Windows tablets personal computers.
SharePoint Online is a multipurpose server solution used for creating sites, sharing documents and collaborating within the Office 365 SharePoint service. It is available via the “Sites” link in your UOW mail and includes “OneDrive” which gives you 5TB of cloud based storage.
Lync Online provides access to conferencing and communications with support for instant messaging, web conferencing, VoIP calls and video chats. Lync Online is available via the "calendar" link in your UOWmail for setting up online meetings. You can also download the Lync application for your computer or mobile device for web conferencing, video chats etc.
Yes, if you are linking to your email from a URL make sure that you are using outlook.com/uowmail.edu.au
Server name: outlook.office365.com
Encryption method: SSL
Server name: outlook.office365.com
Encryption method: SSL
Server name: smtp.office365.com
Encryption method: TLS
No. On enrolment, all students of the University will be issued a UOWmail Office 365 account.
The option is available to request deletion of your Office 365 account when you are no longer a student of the University of Wollongong.
Whilst the University encourages you to get familiar with all that Office 365 has to offer and use it as your primary e-mail account, yes, you can forward email to an alternate email account. However, forwarding University emails to a non-UOW email account will be at your own risk.
For more information on setting up forwarding messages to another account, refer to Microsoft's "Use Rules to Automatically Forward Messages to Another Account."
It is recommended that you check your UOWmail inbox on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit. UOW will not be responsible for the handling of email by other email service providers and will not guarantee delivery to forwarding addresses or monitor and/or manage undeliverable messages.
You might also consider accessing your UOWmail email via mobile device as an alternate to a forward.
Note: If you had applied a forward on UOWmail (Live@Edu), it will stay intact for UOWmail (Office365)
Yes. You are able to change your password in Offfice365, however it will be overridden the next time your UOWmail is synced to your UOW user account.
If you wish for your UOWmail and UOW User Account passwords to be the same, use the UOW Self-Service Password Management System - making sure that you use 8 characters for your new password.
Yes you can still access your Office 365 account after your UOW user account but there are some changes you need to be aware of.
On closure of your UOW User Account we no longer synchronise your Office 365 password with your UOW user account password. The Office 365 password will remain set to the password value of your UOW user account as at the time it was closed until such time as you change it in Office 365. UOW accounts are retained for nine (9) months after closure, at which time they are deleted. However, your lifetime email account with Office 365 will remain.
On closure of your UOW account there are changes to the licenses that apply to your Office 365 account. This means that whilst you will retain access to email and calendar, you will no longer have access to the optional tools such as SharePoint, Office 365 OneDrive and Offine Online. Please note that this WILL impact any stored data on Office 365, Office Online, OneDrive and Sharepoint.
Once a UOW account has been deleted you can request deletion of an Office 365 account. Email your request to email@example.com
Importantly at the point that the UOW user account is deleted, mail will no longer be delivered via the firstname.lastname@example.org address. The mail address for your lifetime UOWmail account is email@example.com.
As manager of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. UOW and Microsoft take your privacy and data security seriously - see "How is your privacy and data security maintained?" for full details.
Any data stored on OneDrive or Sharepoint should be transferred out of Office 365 within 14 days of the closure of your UOW account.
On closure of the UOW account, the licence attached to your UOWmail Office 365 account which grants you access to the optional tools including Office Online apps, SharePoint, OneDrive, etc, is revoked. This means that whilst you retain email and calendar, you no longer have access to the optional tools and any data remaining on SharePoint, Office Online & OneDrive, will be permanently deleted 14 days after your account is closed. You will receive advance notice of your UOW account closure via email notifications from UOW. You will also receive a final reminder from Microsoft 3 days prior to the data being deleted.
As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. "UOW and Microsoft take your privacy and data security seriously. Microsoft is vigilant in maintaining compliance with global privacy laws and meeting numerous government-mandated and industry-specific security requirements, including the National Privacy Principles contained in the Privacy Act 1988 (Cth ) and the Privacy and Personal Information Protection Act 1998 (NSW) ("PPIPA").
In order to operate and provide Office 365, UOW may collect personal information from users. UOW will not disclose personal information to Microsoft except as required to grant access to Office 365.
Microsoft may collect and store personal information provided by users in order to operate and provide Office 365 services. Personal information collected by Microsoft may be stored and processed overseas. Microsoft is required to store and process information in a manner consistent with relevant provisions of PIPPA.
Users are able to manage the privacy settings that apply to their Office 365 account.
For more information on the University's commitment to privacy, please refer to the University privacy information.
Yes, you can access your UOWmail Office 365 account directly at www.outlook.com/uowmail.edu.au
Note: You will have to be using a non-UOW network.
Yes, you can access your Office 365 account with different e-mail clients (such as Outlook, Apple Mail, etc) or a mobile phone.
More information from our Help & Support page
Note: to access UOWmail from your device while on a UOW Campus, you'll need an Internet data plan.
Yes. The maximum total size of an e-mail message is 25MB. The total size includes the message header, the message body, and any file attachments.
Note An e-mail client may limit the size of an individual file attachment to a value much less than the message size limit. For example, in Outlook, the maximum individual file attachment size is 10 MB.
Under Office 365 multiple copies of your data is stored securely in a large scale data centre. However, data is not backed up for retrieval if deleted and it is recommended that you maintain a backup of your critical documents manually.
If an attempt is made to access a UOWmail account with the wrong password, after the 10th unsuccessful attempt the account is blocked and can only be unblocked by logging a service request with Microsoft.
If a student is attempting to log in to their UOWmail account and gets several (3-4) consecutive failed login messages they should contact UOW Tech Support to have their account investigated. IMTS can re-sync the password and check the account before the block occurs.
This may be an issue if you are using a mobile device to access your email, as the mail client may attempt the login several times before the you realise that there is a problem.
Office 365 uses the Windows Live infrastructure to combat spam and phishing and by default the junk e-mail filtering is enabled on all mailboxes so that users can manage spam settings for their mailbox. Visit help.outlook.com using the keyword Spam for a more detailed explanation about spam management in Office 365. Mail sent directly to uow.edu.au continues to be managed under UOW managed spam filtering.
Yes, please see Microsoft's instructions on how to keep track of e-mail from other accounts by connecting to them from your Outlook Web App account. You can connect up to five accounts, such as Hotmail, Gmail, and Yahoo! Mail accounts. This lets you send, receive, and read mail from all the accounts in one place.
More information at: