UOWmail FAQs

Remember to login with your full email address - user234@uowmail.edu.au

• Click on the blue UOWmail login icon that appears on the right column of this, and the Current Student site or directly in your browser via:
  • uowmail.edu.au
• You can also setup UOWmail within your desktop mail client and mobile device - see full details and setup instructions

• Can you access the UOWmail login page at: uowmail.edu.au?
• Are you using the correct login details - username@uowmail.edu.au and your UOW password?
• Can you access SOLS?

If you are able to access SOLS, and you are using the correct login, ie username@uowmail.edu.au, try resetting your UOW password. This will take approx 30 minutes to resynch to UOWmail.

After 30 minutes, if you still have a problem connecting, please contact the IT Service Desk.

Are you a past student having trouble with your password?

• Do not ring Microsoft, UOW can help you with your password difficulties.

Contact the IT Service Desk

• Phone: (02) 42392000
• Email: student_accounts@uow.edu.au

• UOWmail Help & Support

No. All services under Live@edu are onnet and do not impact your internet quota.

No. The display name for your UOWmail Live@edu account is based on your firstname and lastname details as recorded in the University student management system. However, if you have a preferred firstname you can request to have a preferred name recorded  via the  "Request Add Preferred Firstname" online form on SOLS which is  accessible under the Student Forms option on the SOLS main menu. Alternatively you can contact Student Central for more information.

uowmail.edu.au provides advanced online communications and collaboration for students of the University.

The UOWmail Microsoft Live@edu service provides UOW students with access to a UOW supported core email and calendar function along with a range of Microsoft supported optional tools to deliver a vastly improved email service to the Students of UOW.

You can access your UOWmail via the Current Students portal, or from the UOWmail login page:

• uowmail.edu.au.

Remember to use username@uowmail.edu.au & current UOW password.

The password to access your UOWmail account is synchronised with your UOW user account password.

You are able to change your password via Live@edu however the next time you change your UOW password, the updated password will automatically synchronise to your Live@edu account (full details on this feature)

To avoid having to visit an authorised IT Service Centre to reset an expired password make sure you have established your UOW Password Reset Challenge if you have not already done so.

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The UOW supported core mail & calendar function includes:

• Email and calendar functions with a large storage size for email (10GB for Outlook Live)
• A lifetime email account that stays active beyond graduation from the University of Wollongong
• Access using your current UOW user account credentials, username@uowmail.edu.au & password.
• A 20MB email attachment size. Note: Although Microsoft Live@edu allows attachments of 20MB, the current UOW mail gateway is limited to 10MB. Care needs to be taken when sending large attachments, as many users and organisations, including UOW, are unable to accept large attachments.
• Rich calendaring functions including shared calendaring
• Same password as UOW user account
• Connection anywhere with online access on any web-enabled device
• Native browser support for Apple, Linux, & Windows (Safari, Firefox & IE)
• Access to the email account with a desktop client such as Outlook, Entourage and Thunderbird
• Support for IMAP4 and POP3 email connections
• Mobile device access including push mail and remote lock for any active sync device including windows mobile, Nokia active sync devices and iPhones

Browse this site for a comprehensive overview of the UOWmail service and available support.

As well as the supported core email and calendar functions, UOWmail will also provide access to a range of optional tools including:

• Office Live Workspace which provides a structured document sharing facility which enables you to collaborate, store and share documents. on complex projects, store research and share work in progress.
• Skydrive which is a password protected online storage area.
• Office Web Apps including Word, Excel, PowerPoint, OneNote.
• Instant messaging & presence
   
• Tools to create websites and blogs
• Photo and video gallery
   

Visit our support page for a comprehensive overview of the UOWmail service and online support.
To speak to someone about the core email and calendar functions you can also contact the IT Service Desk on (02) 4239 2000.

For assistance with the optional tools visit the UOWmail site at uow.edu.au/its/uowmail or go direct to the comprehensive self-help support material on the Microsoft Live website support.live.com

Also, check out Microsoft's help at help.outlook.com or outlookliveanswers.com
Ask Microsoft a question in Forums - outlookliveanswers.com/forums - login at the top right of the page then scroll down to bottom right and click "Ask a Question in the Forums"

For assistance with other features of your Live@edu account (Skydrive, Office Live, spaces, etc), visit Microsoft Help.

For a comprehensive list of Frequently Asked Questions visit Windows Live Account Help Center.
Check the status of the Live@edu services at status.eduadmin.live.com

We strongly suggest that you visit the self-help sites prior to contacting the UOW IT Service Centre as most questions can be answered by simply visiting the sites.

UOWmail account holders are bound by the University of Wollongong IT Policies and the associated Requirements Governing the Use of IT Facilitates as a condition of use of their UOWmail (Live@edu) account.

If you use the optional tools you will be required to accept Microsoft's Terms and Conditions to access these services.

Please Note: Password Reset Information applies across both core and optional tools and as such requires acceptance of Microsoft's terms & conditions.

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No. On enrolment, all students of the University will be issued a UOWmail account on the Microsoft Live@edu service. 

The option is available to request deletion of your Live@edu account when you are no longer a student of the University of Wollongong.

Identifying information recorded on your UOWmail Live@edu account includes your display name, email address and email aliases.

Display Name

Your Display name on UOWmail is based on your firstname & lastname as recorded in the University Student Management System. It is the combination of your firstname (which is delimited by space therefore only one string is displayed) and all particulars of the surname which are concatenated to form one string.

Display name only contains alphabetic characters and hyphens (-). All other characters are removed.

If you have a preferred firstname you can request to have a preferred name recorded  via the  "Request Add Preferred Firstname" online form on SOLS which is  accessible under the Student Forms option on the SOLS main menu. In the case of a name change or addition of a preferred firstname your display name is automatically updated.

Email Address

Your email address for UOWmail is username@uowmail.edu.au - example: xyz234@uowmail.edu.au

Whilst a holder of a UOW Student Account you have the alternate address of username@uow.edu.au. Any mail sent to your @uow.edu.au address will be delivered to UOWmail. This will continue to be the case until such time as you leave the University and your UOW user account is deleted. Mail sent from your Live@edu email account will be sent from your @uowmail.edu.au address.

You are also provided with an additional "friendly name" alias for your UOWmail account. The email alias is provided for the purpose of publishing a friendly name address and any mail sent to your aliases will be delivered to your UOWmail email address.  

Friendly Email Address

Your friendly-name aliases are generated based on your display name details with the addition of the numeric suffix contained within your username (additional digits are applied to ensure uniqueness where necessary). We are often asked why the numeric suffix is included in the email address. The addition of the suffix is important as the use of firstname_lastname alone would over time present an issue with unique addresses. The suffix adds a layer of protection to unsolicited mail in that individuals may know a students name however without the 3 digit number they are unable to easily determine the specific address.

• See Display name and email address examples

Like display name, aliases only contain alphabetic characters and hyphens (-). All other characters are removed. Aliases are not generated for accounts without a surname.

You can view your UOWmail alias(es) in SOLS under "Personal Details". It is totally up to you to whether you wish to make your alias(es) public. In the case of a name change or addition of preferred name a new email alias will be generated based on your new display name. Note: Once issued email alias(es) are retained for the life of your Live@edu account.

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No. The display name for your Live@edu account is based on your firstname and lastname details as recorded in the University student management system. However, if you have a preferred firstname you can request to have a preferred name recorded  via the  "Request Add Preferred Firstname" online form on SOLS which is  accessible under the Student Forms option on the SOLS main menu. Alternatively you can contact Student Central for more information.

Once recorded your display name will be updated in UOWmail to reflect your preferred firstname. To find out more go to Display name & email addresses explained.

Yes. To forward email to an alternate mail account you will be required to establish forwarding in your Live@edu account. For more information on forwarding messages to another account, refer to Microsoft's "Use Rules to Automatically Forward Messages to Another Account."
However, the University encourages you to get familiar with all that Live@edu has to offer and use it is your primary e-mail account.

Forwarding University emails to a non-UOW email account will be at your own risk.

It is also highly recommended that you check your UOWmail inbox on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit. UOW will not be responsible for the handling of email by other email service providers and will not guarantee delivery to forwarding addresses or monitor and/or manage undeliverable messages.

Log in to UOWmail and at the top of the screen click on More > UOW Links > UOW Contacts.

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While you have an active user account with UOW, whenever your UOW user account password is reset or expires the Live@edu password is automatically updated to provide you with a consistent login.

• All passwords are case sensitive.
• Password can contain alphanumeric characters and upper and lower case letters.
• Passwords can contain ASCII characters such as % * # @
• The password must be between 6-8 characters long (Live@edu lets you have up to 16 characters, however the UOW maximum is 8)
• The password cannot contain spaces.
• The password cannot contain  non English characters.
• The password cannot contain your username. Eg: If the username is user@uowmail.edu.au then the password cannot contain "user" or "USER".
• The password cannot contain the secret answer for the Windows Live@edu security question.

Yes. You are able to change your password via Live@edu however the next time you change your UOW password, the updated password will automatically synchronise to your Live@edu account. To ensure that you can easily change your password within Live@edu should you need to, you should sign into the Live@edu account service site at account.live.com and establish your password reset information.

• Password Reset Information

Please note that UOW cannot guarantee that ongoing UOW account maintenance will not result in resynchronisation of your UOW password to Live@edu and that when this occurs Live@edu will revert to the UOW user account password.

Please be aware that the UOW Password Reset Challenge and the Live@edu Password Reset Information are separate services. Also, you should not nominate your uow.edu.au email as your alternate email for uowmail.edu.au as they both deliver mail to the same location.

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Yes. We recommend that you establish your MS Live@edu "Password Reset Information" to verify your account should you need to reset your password in Live@edu at anytime. Update your password reset information here:

• account.live.com/summarypage

Yes. Access to your Live@edu account is not impacted by the closure of your UOW user account. Upon closure of your UOW user account your Live@edu password will no longer be synchronised with your UOW user account password. The Live@edu password will remain set to the password value of your UOW user account as at the time it was closed until such time as you change it in Live@edu.

UOW accounts are retained for nine (9) months after closure, at which time they are deleted. However, your lifetime email account with Live@edu will remain.

Once a UOW account has been deleted you can request deletion of a Live@edu account. Email your request to student-accounts@uow.edu.au

Importantly at the point that the UOW user account is deleted, mail will no longer be delivered via the username@uow.edu.au address. The mail address for your lifetime UOWmail account is username@uowmail.edu.au. 

As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. UOW and Microsoft take your privacy and data security seriously - see "How is your privacy and data security maintained?" for full details.

Your email account with Live@edu will not be removed by the University. This is a lifetime email account that stays active beyond graduation from the University of Wollongong.

As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. "UOW and Microsoft take your privacy and data security seriously.  These issues were a major consideration when evaluating this product for use by our students.  Microsoft is vigilant in maintaining compliance with global privacy laws and meeting numerous government-mandated and industry-specific security requirements, including the National Privacy Principles contained in the Privacy Act 1988 (Cth ) and the Privacy and Personal Information Protection Act 1998 (NSW) ("PPIPA").

In order to operate and provide Live@edu, UOW may collect personal information from users.  UOW will not disclose personal information to Microsoft except as required to grant access to Live@edu.

Microsoft may collect and store personal information provided by users in order to operate and provide Live@edu services.  Personal information collected by Microsoft may be stored and processed overseas.  Microsoft is required to store and process information in a manner consistent with relevant provisions of PIPPA.

For more information on the University's commitment to privacy, please refer to the University privacy information.

No, for current UOW students all services under Live@edu are onnet and do not impact your Internet quota.

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Yes, you can access your UOWmail Live@edu account directly at www.outlook.com/uowmail.edu.au
Note: You will have to be using a non-UOW network.

Live@edu uses the Windows Live infrastructure to combat spam and phishing and by default junk e-mail filtering is enabled on all mailboxes so that users can manage spam settings for their mailbox. Visit help.outlook.com using the keyword Spam for a more detailed explanation about spam management in Live@edu. Mail sent directly to uow.edu.au continues to be managed under UOW managed spam filtering.

Please Note: An upgrade process has begun on UOWmail from the current e-mail filtering platform to Forefront Online Protection for Exchange (FOPE). FOPE is a hosted service that helps protect inbound and outbound e-mail from spam, phishing scams and e-mail policy violations.

 

Yes, please see Microsoft's instructions on how to keep track of e-mail from other accounts by connecting to them from your Outlook Web App account. You can connect up to five accounts, such as Hotmail, Gmail, and Yahoo! Mail accounts. This lets you send, receive, and read mail from all the accounts in one place.

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Yes, you can access your Live@edu account with different e-mail clients (such as Outlook, Apple Mail, etc) or a mobile phone.

To send and receive emails from your mobile device it must be able to support ActiveSync, IMAP4 or POP3 email protocols. ActiveSync, IMAP4 and POP3 are protocols available for delivering mail to your device. UOW recommends using ActiveSync or IMAP4 protocol methods to connect to your UOWmail accounts.

• ActiveSync synchronises your device and UOWmail, so they both show the same content.
• IMAP4 (Internet Message Access Protocol) downloads mail to your device while retaining messages in UOWmail, and provides access to all created folders. All actions are "mirrored" and saved in UOWmail.
• POP3 (Post Office Protocol) downloads mail to your device and deletes the original message from UOWmail - the only copy will be on your device. POP3 only gives access to new mail and created folders are not available.

Notes:

• To find your desktop client or mobile phone IMAP or POP, port and SSL settings, sign into your @uowmail.edu.au and click the arrow to the right of for Help, then click About.
• If you don't know whether to use IMAP4 or POP3, consider IMAP4 because it supports more features and always keeps a local copy of the message on the server after you retrieve a copy to your local computer.

To access UOWmail from your device while on a UOW Campus, you'll need an Internet data plan.

For detailed information on setting up access from your phone, external mail client or desktop Microsoft refer to the help site at help.outlook.com/en-US/140/cc511401.aspx

Yes. For the most current information provided by Microsoft please visit help.outlook.com/en-us/140/dd630704.aspx

Under Live@edu multiple copies of your data is stored securely in a large scale data centre. However, data is not backed up for retrieval if deleted and it is recommended that you maintain a backup of your critical documents manually.

No. Currently you can either be in Hotmail or UOWmail but not at the same time. This is because in any browser you can only have one LiveID session active at a time.

Microsoft have indicated that as a component of the Federated Identity Solution changes coming next year this will no longer be an issue.

You can get around this by accessing your accounts via different browsers.

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1. Login
2. Click on "Options" on right hand upper corner.
3. Click on "accessibility" in left hand side menu
4. Uncheck the box against "Use the blind and low vision experience"
5. Click on Save button above.
6. Log off from the account.
7. Wait a few minutes and then login again to your account.

Your mailbox will be opened in Outlook Live full version