- What is UOWmail?
- How do you access your UOWmail account?
- What is the core supported service?
- What are the optional services?
- Is UOWmail Office 365 a lifetime service?
- What support or assistance is provided for UOWmail?
- What policies or terms and conditions apply to the use of Office 365?
- Do you need to accept Microsoft's Terms and Conditions?
- What is Student Advantage?
- What is SharePoint Online?
- What is Lync Online?
- What are the Office Online Apps?
- What is OneDrive?
- Can I access student email from my mobile device (iPad, smart phone) or an external mail client?
- Can you opt out of the email service?
- Can you forward your UOWmail to an alternate mail account?
- Can you change the password in Office 365?
- Can you still access your Office 365 email account once your UOW user account closes?
- What happens when I am no longer a current student of UOW?
- What happens to my stored data and SharePoint sites when I am no longer a current student?
- How is your privacy and data security maintained?
- Does UOWmail impact your Internet Quota?
- Can you still access your UOWmail Office 365 email when the UOW Network or related services are unavailable?
- Can you access UOWmail from your phone, an external mail client or desktop client?
- Are there any message, mailbox and recipient limits established?
- Is your data in your Microsoft Office 365 account backed up?
- How do I use the Office Online
- How many attempts can I have at my password before my UOWmail access is blocked?
- How is SPAM managed in Office 365?
- Can you keep track of other email accounts from within your Office 365 account?
|What is UOWmail?|| |
UOWmail is the email service for students of the University of Wollongong, delivering integrated, cloud-based communications and collaboration tools.The UOWmail Microsoft Office365 service provides UOW students with access to a UOW supported core email and calendar function along with a range of Microsoft supported optional tools to deliver a cohesive email service to the Students of UOW. It delivers 25GB email and calendaring storage, with attachment sizes up to 25MB.
|How do you access your UOWmail account?|| |
You can access your UOWmail via the Current Students portal, or from the UOWmail login page:
Remember to login using email@example.com
For UOWmail account holders with an active UOW account your UOW account password will sync to your UOWmail however the password now needs to be 8 characters in length to sync to UOWmail email accounts. If you reset your UOW account password to something less than 8 characters then your password will not sync to UOWmail and access will continue to be via your old password.
Having trouble logging in? Visit our Help and Support page
|What are the optional services?|| |
As well as the supported core email and calendar functions, current students of UOW have access to additional features available via Office 365:
|Yes. Access to a UOWmail email & calendar is for a lifetime. Current students of UOW also have access to Lync, Sharepoint, Office Online and OneDrive.|
|What support or assistance is provided for the UOWmail service?|| |
Visit our support page for an overview of the UOWmail service and online support.
|What policies or terms and conditions apply to the use of UOWmail?|| |
UOWmail account holders are bound by the University of Wollongong IT Policies and the associated Requirements Governing the Use of IT Facilitates as a condition of use of their UOWmail account.
|Do you need to accept Microsoft's Terms and Conditions|| |
If you use the optional tools provided by Microsoft Office 365, you will be required to accept Microsoft's Terms and Conditions to access these services.
Please Note: Password Reset Information applies across both core and optional tools and as such requires acceptance of Microsoft's terms & conditions.
|What is Student Advantage||Current students of UOW can install Microsoft Office Online for free on personal computers and mobile devices thanks to Microsoft Student Advantage.|
SharePoint Online is a multipurpose server solution used for creating sites, sharing documents and collaborating within the Office 365 SharePoint service. It is available via the “Sites” link in your UOW mail and includes “OneDrive” which gives you 7GB of cloud based storage.
Lync Online is a conferencing and communications package with support for instant messaging, web conferencing, VoIP calls and video chats. It is a media rich replacement for Windows Messenger. Lync online is available via the “Calendar” link in your UOWmail for setting up online meetings. You can also download the Lync application for your computer or mobile device for web conferencing, video chats, etc.
Microsoft's Office Online includes Word, Excel, PowerPoint and more.
Formerly known as "SkyDrive Pro", OneDrive is the cloud storage in UOWmail on Office 365, accessible via the link in your UOWmail. Current students have 7GB of cloud storage via OneDrive.
For past UOWmail users of either SkyDrive or SkyDrive Pro, you’re all set. The service will continue to operate as you expect and all of your content will be available on OneDrive on multiple devices.
Yes, if you are linking to your email from a URL make sure that you are using outlook.com/uowmail.edu.au
|Can you opt out of the email service?|| |
No. On enrolment, all students of the University will be issued a UOWmail Office 365 account.
The option is available to request deletion of your Office 365 account when you are no longer a student of the University of Wollongong.
|Can you forward your UOWmail to an alternate mail account?|| |
Whilst the University encourages you to get familiar with all that Office 365 has to offer and use it as your primary e-mail account, yes, you can forward email to an alternate email account. However, forwarding University emails to a non-UOW email account will be at your own risk.
|Can you change the password in Office 365?|| |
We are currently experiencing synchronisation issues of passwords between UOW accounts and your UOWmail account. At this time it is recommended that if you wish to change your password, use the UOW Self-Service Password Management System - making sure that you use 8 characters for your new password.
|Can I still access my Office 365 email account once my UOW user account closes?|| |
Yes. Access to your Office 365 account is not impacted by the closure of your UOW user account. Upon closure of your UOW user account, your Office 365 password will no longer be synchronised with your UOW user account password. The Office 365 password will remain set to the password value of your UOW user account as at the time it was closed until such time as you change it in Office 365. UOW accounts are retained for nine (9) months after closure, at which time they are deleted. However, your lifetime email account with Office 365 will remain.
Once a UOW account has been deleted you can request deletion of an Office 365 account. Email your request to firstname.lastname@example.org
Importantly at the point that the UOW user account is deleted, mail will no longer be delivered via the email@example.com address. The mail address for your lifetime UOWmail account is firstname.lastname@example.org.As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. UOW and Microsoft take your privacy and data security seriously - see "How is your privacy and data security maintained?" for full details.
|What happens when I am no longer a current student of UOW?||Your email account with Office 365 will not be removed by the University. This is a lifetime email account for UOW Alumni that stays active beyond graduation from the University of Wollongong. However, the licence attached to your Office 365 account changes. This means that whilst you will retain access to email and calendar, you will no longer have access to the optional tools such as SharePoint, Office 365 OneDrive and Offine Online.. Please note that this WILL impact any stored data on Office 365, Office Online, OneDrive or Sharepoint.|
Any data stored on OneDrive or Sharepoint should be transferred out of Office 365 within 14 days of the closure of your UOW account. You will receive advance notice of your UOW account closure via email notifications from UOW. On closure of the UOW account, the licence attached to your UOWmail Office 365 account which grants you access to the optional tools including Office Online apps, SharePoint, OneDrive, etc, is revoked. This means that whilst you retain email and calendar, you no longer have access to the optional tools and any data remaining on SharePoint, Office Online & OneDrive, will be permanently deleted 14 days after your account is closed. You will receive a final reminder from Microsoft 3 days prior to the data being deleted.
|How is your privacy and data security maintained?|| |
As owner of the @uowmail.edu.au domain, UOW retains administrative rights to manage UOWmail accounts for the lifetime of the UOWmail account. "UOW and Microsoft take your privacy and data security seriously. Microsoft is vigilant in maintaining compliance with global privacy laws and meeting numerous government-mandated and industry-specific security requirements, including the National Privacy Principles contained in the Privacy Act 1988 (Cth ) and the Privacy and Personal Information Protection Act 1998 (NSW) ("PPIPA").
|No, for current UOW students all services under Office 365 are onnet and do not impact your Internet quota.|
|Can I still access my UOWmail Office 365 email when the UOW Network or related services are unavailable?|| |
Yes, you can access your UOWmail Office 365 account directly at www.outlook.com/uowmail.edu.au
|Can I access UOWmail from my mobile phone, an external mail client or desktop client?|| |
Yes, you can access your Office 365 account with different e-mail clients (such as Outlook, Apple Mail, etc) or a mobile phone.
Note: to access UOWmail from your device while on a UOW Campus, you'll need an Internet data plan.
|Are there any message, mailbox and recipient limits established?|| |
Yes. The maximum total size of an e-mail message is 25MB. The total size includes the message header, the message body, and any file attachments.
|Is your data in your Microsoft Office 365 account backed up?|| |
Under Office 365 multiple copies of your data is stored securely in a large scale data centre. However, data is not backed up for retrieval if deleted and it is recommended that you maintain a backup of your critical documents manually.
|How do I use the Office Online|
|How many attempts can I have at my password before my UOWmail access is blocked?||If an attempt is made to access a UOWmail account with the wrong password, after the 10th unsuccessful attempt the account is blocked and can only be unblocked by logging a service request with Microsoft. |
If a student is attempting to log in to their UOWmail account and gets several (3-4) consecutive failed login messages they should contact UOW Tech Support to have their account investigated. ITS can resync the password and check the account before the block occurs.
This may be an issue if you are using a mobile device to access your email, as the mail client may attempt the login several times before the you realise that there is a problem.
|How is SPAM managed in Office 365?|| |
Office 365 uses the Windows Live infrastructure to combat spam and phishing and by default the junk e-mail filtering is enabled on all mailboxes so that users can manage spam settings for their mailbox. Visit help.outlook.com using the keyword Spam for a more detailed explanation about spam management in Office 365. Mail sent directly to uow.edu.au continues to be managed under UOW managed spam filtering.
|Can you keep track of other email accounts from within your Office 365 account?|| |
Yes, please see Microsoft's instructions on how to keep track of e-mail from other accounts by connecting to them from your Outlook Web App account. You can connect up to five accounts, such as Hotmail, Gmail, and Yahoo! Mail accounts. This lets you send, receive, and read mail from all the accounts in one place.