UOW Staff

If a student requires assistance with a specific subject or needs clarification on an assignment question they should contact their lecturers and tutors or drop in and see them during their consultation times. Students can look up the contact details of their lecturers and tutors in their subject outlines or in the Staff Directory.

If a student has an academic question that can’t be resolved by their lecturer or tutor you should refer them to their faculty’s Sub Dean. Such questions could be in relation to transferring between courses, withdrawing late from a subject, advanced standing etc. To find out who the relevant Sub Dean is, students can visit their Faculty.

If students are seeking to improve their study skills, their grades or their understanding of a subject then you should recommend they attend PASS. PASS or Peer Assisted Study Sessions are free study sessions led by senior students who have excelled at the subject in the past. By attending PASS every week students will be able to focus on and revise the areas of the subject they are finding more difficult. It is a good opportunity to consolidate lecture content, gain discipline specific study strategies, seek help and advice in a friendly, relaxed environment and start to make social networks within their discipline. Students should check out PASS for more information. The PASS program is provided by Student Support and Peer Learning.

If a student needs assistance in developing their academic writing skills you can refer them to Learning Development. Learning development offers a range of free resources and teaching services to all students who wish to improve their academic performance. There are a range of online materials students can access as well as workshops and consultations. You should encourage students to visit Learning Development and explore the available resources.

If a student requires help with research skills, accessing electronic resources and tackling assignments then you should suggest they visit the Library and talk to one of the many Library staff members. The Library also has lots of student computers and quiet and group study areas. Encourage students to visit the Library.

The Dean of Students is the Students’ Ombudsman and is responsible for the management of serious grievances for student matters where the matter has not been dealt with by another University Committee. Such matters can include sexual harassment, all matters covered by the grounds of anti-discrimination laws and those contrary to the University’s codes and rules. For more information students can visit Dean of Students.

It is important for students to make connections and start to form social and extracurricular networks. You should encourage student to visit Unicentre as they are dedicated to providing all students with entertainment and activities, food and retail stores and much more. You can also encourage students to become involved with one of the numerous Clubs & Societies as they are a great way to meet people with similar interests and create social and professional networks. Students can also become involved with a variety of sporting teams and exercise programs at URAC, participate in programs such as the International Student Program and attend various social events.

Disability Service provides reasonable adjustment advice and support to students with a disability or health condition and aims to ensure that they don’t experience disadvantage in reaching their academic potential. If a student has a disability it is essential that they register with Disability Services @ UOW. Disability Services is a service provided by Student Support and Peer Learning.

UOW also provides students and staff with a free and confidential Counselling Service to assist students with personal, work or study related difficulties. For more information about how to make an appointment students can visit Counselling Services. Counselling Service is a service provided by Student Support and Peer Learning.

If a student has a non-academic issue that is affecting their study then you should encourage them to meet with their faculty’s Student Support Adviser (SSA). A SSA can provide information, support and referral to other services for any student. If a student wants to find out who their SSA is then they should visit Student Support Advisers. Student Support Advisers is a service provided by Student Support and Peer Learning.

Studying at university also involves a financial commitment. If a student is concerned about their fee responsibilities and payment options then they should visit Fees & Assistance. If a student is concerned about other financial commitments you can refer them either to Centrelink or Scholarships @ UOW to see what financial assistance they are eligible for.