Current Students

Feedback At UOW 

Feedback At UOW
Seriously.We listen.
At UOW, we genuinely want to hear from you.

We welcome all types of feedback: compliments, comments, complaints or suggestions for improvements.

The University is committed to improving services as a result of feedback received.

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We will endeavour to respond to you within three (3) working days.

Your feedback may be provided to relevant areas of the University in order to resolve your matter effectively and efficiently.

Every effort will be made to ensure that your privacy and confidentiality is protected. 

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FEEDBACK DETAILS...
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CONFIDENTIALITY & PRIVACY:
All feedback is treated in a confidential manner.

Depending on the nature of the feedback it may be necessary to forward your details to the relevant area of the University in order to resolve your matter and improve the UOW student experience.

If you do not wish to have your details forwarded to the relevant area of the University, please specify this in your feedback.

Find out more about our commitment to privacy. 

FEEDBACK PROCESS:
Want to know more about the process for managing Feedback @UOW?

  1. Client (UOW students or other third parties to UOW) uses the online form to submit Feedback@UOW
  2. The feedback ticket is read and categorised by the Manager, Client Service.
  3. If the matter isn't able to be resolved by the Manger, Client Service, the information is forwarded to the manager of the department responsible for the issue.
  4. Where a client has asked not to have their details forwarded on, the Manager, Client Service will liaise with the Client on the best way to resolve their issue.
  5. The feedback ticket is closed once the client has received a reply or outcome.
  6. A feedback report is generated each month, without any client details included, and all tickets are reported to the Deans and Directors meeting of The University.

PLEASE NOTE: Feedback has no bearing on the student records or academic performance.

Last reviewed: 30 April, 2013