Help for eLearning Space ProblemsUsually I can get in to eLearning Space but right now I can'tThe eLearning Space server hosts a very large number of subjects and students across the university, and depends on the network of cables and switches that crosses the University and the world. From time to time your electronic messages will not reach their destination because part of this system has failed. You may see a message telling you that there is a planned server outage, or you may simply not be able to access the site. If this happens just as you are planning to post, you will find it extremely frustrating, particularly if it happens on a weekend when there's no one for you to call. What to do: a) Try not to panic. Take note of the time of any scheduled outage, but don't expect service to be immediately resumed as promised. Many server problems turn out to be more complicated than is first hoped. b) If the outage occurs during working hours, call your local university IT support (+61 2 4221 3775) for an update c) Don't waste too much time (and money) repeatedly trying to connect. Server outage is a known problem with any linked learning environment, and your tutors will be sympathetic. They will probably be trying to do the same thing as you. d) If you are worried about missing a posting deadline, send an email message using your normal email to your tutor, copied to the subject co-ordinator. If you can't access email either, leave a voice mail message for the subject co-ordinator which can be passed on to your tutor. These are common problems, and we are all sympathetic to the difficulties they cause. Who do I ask for help?If there is a problem with information in a subject or you don't understand the content of the subject, contact the subject co-ordinator/lecturer who is responsible for the subject, or your tutor. Technical SupportIf you are having technical problems with the eLearning Space, or strange error messages that you can't decipher are being displayed:
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