Help and Contacts

The following guide provides a directory to assist you in various university matters:

eLearning Space

For problems regarding subject content or information, contact the subject co-ordinator or lecturer responsible for your subject, or alternatively contact your tutor.

If you are having technical problems with the eLearning Space, or strange error messages that you can't decipher are being displayed:

• Complete & submit the eLearning Self Help form.

A number of commonly occurring problems such as logging on, accessing files, downloading and printing are also addressed on the UOW Website at the eLearning Space help page

Library

Phone: +61 2 4221 3548

A comprehensive list of Library Contacts provides information for contacting various service options.

For information about the full range of resources and services, visit the Library website.

For help with research needs, the Chat to a Librarian service offers instant help via live chat from 9am - 4pm Monday to Friday during Session. Alternatively, questions can be emailed to the Email a Librarian service, with a response guaranteed within two working days.

If you are studying outside Australia additional information on Library services is available from the Library website.

General Course and Study Information

For specific questions regarding your individual subjects, please contact your subject coordinator directly. For more general enquiries about course and study information, the links below provide a useful starting point.

Faculties, Schools and Units

Information for Current Students

eduStream

For technical problems in accessing eduStream email: eduStream@uow.edu.au.

All other eduStream problems should be referred to your tutor or lecturer.

Videoconference

All concerns or issues about videoconference should be referred to your tutor or lecturer.

Last reviewed: 15 April, 2008