Support Standards
- 1. New students and HDR candidates are welcomed and inducted
- 2. Students and HDR candidates are supported in their first year of study
- 3. Students and HDR candidates at-risk are identified and supported
- 4. UOW provides students and HDR candidates with explicit and readily available guidance on academic misconduct
- 5. Students and HDR candidates have ready access to effective grievance processes
- 6. Students and HDR candidates have ready access to quality library facilities and resources
- 7. Students and HDR candidates have ready access to IT infrastructure and software to support their learning
- 8. Students and HDR candidates have ready access to ongoing academic language, learning and career support
- 9. UOW provides a safe, respectful and inclusive learning environment
- 10. Students and HDR candidates have a voice in decision making processes
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 1.1 Students and HDR candidates new to UOW receive early orientation to the University - its physical environment, academic culture and support services - to develop a sense of belonging |
Orientation attendance rates Student feedback (SES) First year retention rates |
Student Charter Orientation and Welcome Programs |
HES 1.3.1 ESOS National Code Standard 6 |
FEC> UEC> Academic Senate |
| 1.2 A range of social/extra-curricular activities enable students and HDR candidates to meet one another and form friendships and support networks |
No. of students and HDR candidates involved UOW Pulse engagement activities Student Feedback (SES) |
Student Charter Student Engagement programs |
HES 2.1.3 | FEC> UEC> Academic Senate |
| 1.3 UOW assists students and HDR candidates develop a sense of purpose and direction by providing a clear understanding of what a course will involve (including assessment tasks and teaching and learning methods), and where the course can lead them in the future (employment and post graduate opportunities) |
Student and graduate feedback (SES, CEQ/GOS) Employer feedback (ESS) |
Academic Advice to Students Policy Teaching and Assessment: Subject Delivery Policy Subject Outline Checklist Course Finder Course Handbook Career Smart |
HES 7.2.1 and 7.2.2 | CPDG > FEC > Academic Senate |
| 1.4 Students and HDR candidates are made aware of their rights and responsibilities under the Student Charter and relevant UOW policies |
No. of student appeals and complaints Student Charter embedded in orientation program |
Student Charter Coursework Rules StartSmart |
HES 7.2.2 and 4.2.4 | FEC> UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 2.1 First year undergraduate curriculum and assessment is designed around foundation academic skills |
First year retention rates Student feedback (SES) |
Course Design Procedures |
HES 1.3.3 ESOS National Code Standard 6 |
CPDG > FEC > Academic Senate |
| 2.2 A range of co-curricular programs equip students and HDR candidates with appropriate information literacy and other academic skills |
Library Learning Hub - participation numbers Online guides usage Student and HDR candidate feedback
Student academic success program participation rates and student feedback |
Course Design Procedures StartSmart Student academic success programs |
ESOS National Code Standard 6 | FEC> UEC> Academic Senate |
| 2.3 Early assessment and timely and helpful feedback enables students to confirm their course choice |
Course attrition rates Retention rates Student feedback (SES) |
Teaching and Assessment: Code of Practice – Teaching Teaching and Assessment: Assessment & Feedback Policy |
HES 1.3.2 | FEC> UEC> Academic Senate |
| 2.4 Students and HDR Candidates have access to information and advice to support their academic progress in their first year of study and beyond |
Student feedback (SES) Course Progress rates |
Academic Advice to Students Policy |
HES 1.3.4 ESOS National Code Standard 6 |
FEC> UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 3.1 UOW is able to identify students and HDR candidates at risk of failing or withdrawing from their course early on in the session and offer support and advice |
Attrition rates including Commencing Student Attrition Learning Analytics Reports Issues Identified at HDR Progress Reviews |
Support for Students Policy Teaching and Assessment: Code of Practice – Teaching Assessment & Feedback Policy Course Progress Policy Postgraduate and Mature Age Student Orientation and Transition Program Academic Advice to Students Policy UOW Retention and Success Plan Annual HDR Progress Review |
HES 1.3.4 ESOS National Code Standard 8 |
FEC> UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 4.1 Explanations provided to students in the form of policy documents and learning resources include definitions of the types of behaviour that students and HDR candidates must avoid (plagiarism, collusion, cheating) and what behaviours are permitted or encouraged (group work, peer feedback, collaboration) |
UOW Online Study Resources utilisation Student, HDR candidate and staff feedback Student academic misconduct and research misconduct statistics HDR Orientation attendance and feedback |
Academic Integrity Policy Student Conduct Rules Academic Misconduct Procedures Student Charter UOW Referencing and Citing website Learning Development Plagiarism and Turnitin website UOW Online Study Resources website StartSmart |
HES 5.2.1 and 7.2.2 ESOS National Code Standard 6 |
FEC> UEC> Academic Senate |
| 4.2 Students and HDR candidates are able to articulate an understanding of academic and research integrity and student academic misconduct and research misconduct that is in concert with that outlined in University policy |
StartSmart completions PREQ results |
Academic Integrity Policy StartSmart Research Integrity and Conduct Policy |
HES 5.2.3 | FEC> UEC> Academic Senate |
| 4.3 UOW deters, detects and responds to allegations of student academic misconduct and research misconduct by providing good induction programs, well-resourced academic skills teaching staff, clearly documented guidance, course design and assessment that incorporates the practice of academic and research skills and removes temptations to ‘copy and paste’, and procedures that are trusted and implemented by staff |
Number and type of allegations of student academic misconduct – trend data Number and type of allegations of research misconduct Annual report on student academic misconduct |
Academic Integrity Policy Academic Misconduct (Coursework) Procedures Research Integrity and Conduct Procedures - Breaches, Concerns and Complaints |
HES 5.2.2 Australian Council of Graduate Research Guidelines |
FEC> UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 5.1 UOW provides a transparent, consistent and expeditious process for resolving student and HDR candidate academic grievances |
No. of student and HDR candidate complaints and outcomes Feedback from Student Ombudsman Complaints and Appeals annual report |
Coursework Student Academic Complaints Policy HDR Student Academic Complaints Policy Procedures for Investigating Grievances Student Academic Consideration Policy Student Conduct Rules |
HES 2.4.1 and 2.4.2 ESOS National Code Standard 10 |
UEC/URC> Academic Senate |
| 5.2 UOW provides appropriate appeal mechanisms and review by an independent third party if internal processes fail to resolve a grievance |
Annual Student Ombudsman’s Report |
Coursework Student Academic Complaints Policy HDR Student Academic Complaints Policy Procedures for Investigating Grievances |
HES 2.4.3 ESOS National Code Standard 10 |
UEC/URC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 6.1 All students and HDR candidates have ready access to a physical library as well as to electronic library and learning resources |
Library space per student load at each campus/location Usage statistics for each Library Library user feedback Review of library and information access arrangements within collaborative delivery arrangements |
Library Client Service Charter Code of Conduct – Library Other Library policies incl. Client Feedback, Client Service, Collection Development Library website Collaborative Delivery of a UOW Course Policy and Procedures |
HES 3.3.1 | UEC/URC > Academic Senate |
| 6.2 As part of their orientation to UOW, all commencing students and HDR candidates receive training in academic integrity and acknowledgement practice |
StartSmart completion rates Student feedback on StartSmart |
StartSmart website | HES 1.3.1 | UEC> Academic Senate |
| 6.3 All students and HDR candidates have access to support and advice to enable them to utilise information and learning resources effectively to support their studies |
StartSmart completion rates Library usage stats & no. of consultations Library client feedback |
StartSmart website Library policies (see 6.1) HDR Supervision and Resources Policy |
HES 2.1.2 and 4.2.4 Australian Council of Graduate Research Guidelines |
UEC> Academic Senate |
| 6.4 All students and HDR candidates have ready access to printing and copying facilities | Student and HDR candidate feedback (e.g. SES Learning Resources domain) | ITS Student Prepaid Printing & Copying | HES 2.1.1 | UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 7.1 All students and HDR candidates receive a user account on enrolment which is used to access IT facilities of the University (including the internet, email, desktop computers, and administrative applications) and have access to timely user support |
Student and HDR candidate feedback (e.g. SES Learning Resource domain) |
Student IT Support webpage Student Charter |
HES 2.1.2 | UEC> Academic Senate |
| 7.2 Students and HDR candidates have access to high quality computer and other laboratories relevant to the discipline including specialist software, hardware and other lab equipment | Student and HDR candidates feedback |
Student Charter Annual HDR Progress Review (APR Process) |
HES 2.1.2 | UEC> Academic Senate> University Council |
| 7.3 UOW provides high quality online learning tools and systems to support student learning both on and off campus | Digital Learning Threshold compliance |
Digital Learning Thresholds UOW Technology-Enriched Learning Strategy |
HES 2.1.1 and 2.1.2 ESOS National Code Standard 6 |
UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 8.1 Students and HDR candidates have ready access to a range of learning development services and resources to support their learning |
LD participation and success rates |
Student Charter Learning Development website |
HES 3.3.4 ESOS National Code Standard 6 |
UEC> Academic Senate |
| 8.2 UOW actively develops students and HDR candidates’ English language proficiency during their studies |
Curriculum mapping Student and HDR candidate/graduate feedback |
English Language Policy |
HES 2.3.3 and 3.3.4 ESOS National Code Standard 6 |
UEC> Academic Senate |
| 8.3 Students and HDR candidates have ready access to careers advice and support in finding employment and enhancing their employability |
Participation in Career and work experience programs Feedback from students and HDR candidates on career support (SES) CareerSmart completions |
Student Charter Student Career Development and Employability Strategy CareerSmart |
HES 2.3.2 ESOS National Code Standard 6 |
UEC> Academic Senate |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 9.1 UOW provides a range of social and extra-curricular programs to complement its academic programs |
Student Life participation rates/evaluation Global Communicators Program participation/evaluation |
Student Charter |
- | UEC> Academic Senate> Council |
| 9.2 UOW provides an inclusive learning and teaching environment and encourages intercultural interaction in a range of formal and informal settings | Student and HDR candidates feedback |
UOW Strategic Plan Goal 2.4 Student Charter Respect for Diversity Policy Inclusive Language Guidelines |
HES 2.2.1 and 3.3.3 | UEC> Academic Senate> Council |
| 9.3 All students and HDR candidates have access to a range of well-being services including a counselling service |
Wellbeing Centre evaluation Student and HDR candidates feedback |
Student Charter |
HES 2.3.2 ESOS National Code Standard 6 |
UEC> Academic Senate> University Council |
| 9.4 Students and HDR candidates with a disability, health condition or carer responsibilities can access reasonable adjustment advice and support |
Disability Support evaluation Student and HDR candidates feedback |
Disability Policy – Student Health Assessment and Leave Policy Student Academic Consideration Policy & Guidelines Respect for Diversity Policy |
HES 2.3.3 |
UEC> Academic Senate |
| 9.5 UOW provides a safe and respectful learning and teaching environment |
Student and HDR candidates feedback No. of student and HDR candidates complaints RRR completion rates Safe and Respectful Communities annual reporting |
EO online Safety on Campus website Respect for Diversity Policy Bullying Prevention Policy Sexual Harassment Prevention Policy Inclusive Language Guidelines IT Acceptable Use Policy Critical Incidents Guidelines Code of Conduct – Staff Student Charter Coursework Student Academic Complaints Policy HDR Student Academic Complaints Policy |
HES 2.3.4 and 2.3.5 ESOS National Code Standard 6 |
UEC/URC> Academic Senate> University Council |
| Performance indicator | Measure | Key inputs | External references | Governance |
|---|---|---|---|---|
| 10.1 UOW provides opportunities at various levels for student participation in the University’s decision-making processes |
Level of student and HDR candidates participation on UOW committees Student Advisory Council - attendance and feedback Student as partners initiatives |
Student Charter |
HES 6.3.3 |
FEC/UEC > Academic Senate > Council |
| 10.2 Students and HDR candidates have access to an independent Student Advocacy service and an independent Student Ombudsman |
Student Advocacy Service statistics Annual Student Complaints and Appeals Report |
Student Charter |
HES 2.4.1 Commonwealth Student Services, Amenities, Representation and Advocacy Guidelines |
UEC/URC> Academic Senate> University Council |