We have moved to a new location.
We have moved to Building 11. Head to the lifts opposite the Gypsy Jones Cafe and go to level 2. You’ll find the same great student associations in a new, fresh space.
The University of Wollongong is committed to the early and informal resolution of any questions or concerns raised by students in relation to academic matters that affect a student’s progress in their studies.
The Student Ombudsman’s role adds value by ensuring that the University implements its processes fairly and, where necessary, instigates improvements. The Office of the Student Ombudsman provides a place for impartial and confidential review of these matters. You can expect to be treated with respect, to be given a fair hearing and to receive equitable treatment.
The Student Ombudsman’s task is to review, independently, undergraduate, postgraduate and higher degree research (HDR) student academic appeals. Appeals may involve reviews of marks, grades and other academic decisions that have not been resolved either informally, or through the formal Faculty review process.
The Student Ombudsman is also responsible for the independent review of student academic misconduct appeals. Students may appeal against the finding of a Faculty Investigation Committee based on either a lack of procedural fairness or there is new and substantial evidence not previously considered.
In addition, the Student Ombudsman is responsible for the review of appeals from applicants not selected for, or refused admission to, a University course.
As Chair of the Coursework Exclusion Appeals Committee, the Student Ombudsman oversees the Stage 2 Coursework Student Course Progress appeals process.
Mr John Littrich is the Student Ombudsman.
John has worked at UOW for over 20 years as an academic and in a broad range of governance roles. John came to UOW after having worked for 13 years as a solicitor practising mostly in the Illawarra and Shoalhaven and was an accredited specialist in Family Law. For many years John has coordinated the Law School's Legal Internship Program and other experiential programs designed to enhance the student experience. John has published research in the areas of teaching and learning, legal ethics and legal practice. He was a long-term member of the Illawarra Legal Centre's Management Committee and a member of the Legal Services Council Admissions Committee. From 2017-2022, John was Chair of the UOW Student Conduct Committee.
If you are a coursework student, you must first have submitted a formal request to review an academic decision, mark or grade and have completed Stage 1a and Stage 1b of the process i.e. a review by the Head of School (Stage 1a) and an appeal to the Faculty Designate (Stage 1b). You can then submit an appeal to Student Ombudsman (Stage 2) on the basis that:
In the first instance, you must submit a formal academic complaint to your Faculty and complete Stage 1 of the formal academic complaints process. If you are dissatisfied with the outcome at Stage 1, you can then submit an appeal to Student Ombudsman (Stage 2) on the basis that:
You must submit an appeal to the Student Ombudsman within twenty (20) business days of the date you receive the outcome of your Stage 1 review by the Faculty Designate.
Following a review and assessment of all relevant documents, a number of outcomes are possible. The Student Ombudsman may determine that:
For coursework student appeals, the Student Ombudsman will notify her decision within twenty (20) business days and, where relevant, of the process for continuing your appeal.
Higher Degree Research student academic complaints can be more complex and, consequently, may take some time for a thorough investigation of a matter. The Student Ombudsman will regularly update you on the progress of the investigation; notify the decision in a timely and appropriate way; and, where relevant, of the process for continuing your appeal.
The Student Ombudsman's Office is located in Room 19.G003 (Building 19, Ground Floor, north-east wing). Reception hours are Monday to Wednesday 8.30am - 4.00pm.
Phone: 61 2 42214355
Email: student-ombudsman@uow.edu.au
The Student Ombudsman's Office is located in Room 19.G003 (Building 19, Ground Floor, north-east wing)
Office hours are Monday to Friday 8.30am - 4.00pm.
Email enquires: student-ombudsman@uow.edu.au
Reception hours are Monday to Wednesday 8.30am - 4.00pm.