• Site Map
• Campus Map
• A-Z Index
• Staff Intranet
• Contacts

Performance Indicators

User Engagement Strategy

At the projects outset our users could generally be categorised as analysts in data driven roles. Since establishment our user base had broadened significantly to include individuals within the executive, administrative managers, academic leaders, administrative officers and many other roles. The increases in number and breadth of user base as ensured the competency centre requires a specific user engagement strategy.

One of the team’s key philosophy’s is to get users engaging with one another. In more recent times collaborative techniques have been successfully deployed to help users engage with one another including:

1. Establishment of data driven user groups where users can share success stories of how they have integrated the data and reporting into their roles and responsibilities.
2. Establishment of organisational and data driven experts or power users who other users can call on for peer to peer support
3. Integration of Performance Indicator activities in existing system and networking groups across campus such as Finance Officers Forum, TechNet, AdminNet

This has led to significant feedback on definitions, terminology and issues resolution that otherwise would only be visible to the competency centre through unexplainable reductions in usage.

Under the strategy the Performance Indicator Team use a variety of other techniques to engage our users including:

1. Monitoring Current Users, continuing to develop their skills and encourage technology infusion by growing their capabilities
2. Monitoring reductions in usage. Following up with users who are not accessing the system and efforts made to explain the usage decrease and find a way to get the user to re-engage with the project
3. Targeted ‘Key’ Users, the users we identify and must win their support to ensure pervasive success of the initiative
4. Tracking positional churn. Within the university staff move constantly taking new roles, undertaking secondments, sabbaticals and other activities which result in staff transitions. We try to take advantage of this to introduce BI to new areas as people move and also to convert new users when they enter an area
5. Tracking training outcomes and ensuring we maintain steady usage patterns post training

Whilst all these are manpower intensive they ensure we understand what our users are doing or not doing as the case may be. This has too positive effects it builds much stronger and loyal relationships with our users and it keeps us more in tune with their needs which improves overall team flexibility and responsiveness.

Engaging UOW Students

The Performance Indicator Team believes it has a commitment to, where possible, engage the University’s Student Population.

The Performance Indicator Team’s cadetship program aims to provide employment and learning opportunities for UOW students and graduates in helping them pursue research, learning and careers in the Business Intelligence and Data Warehousing industry. If you are interested in learning more please contact us.

The Performance Indicator Team has also recently undertaken a program to release more of its data to the broader student community. A recent initiative within our Environmental Reporting Perspective has seen Performance Indicator Information made available on the UOW Internet Page. The Performance Indicator Team hopes to expand this program over the next year.

To access the Performance Indicator Energy Management Graphs please refer to the Energy Management Site.