AutoSupport troubleshooting tasks
If the AutoSupport test message is not being sent, you perform the troubleshooting task to try to resolve the problem. The troubleshooting task you perform depends on the AutoSupport transport protocols you use.
- Troubleshooting AutoSupport over HTTP or HTTPS
If the AutoSupport test message is not being sent and you are using HTTP or HTTPS, check that DNS is enabled and configured correctly and that the system is routing out to the Internet successfully.
- Troubleshooting AutoSupport over SMTP
If the AutoSupport test message is not being sent and you are using SMTP, check that the mail host specified is a host that the storage system can talk to and that the host can serve SMTP requests.
- Keeping the size of AutoSupport messages down
The AutoSupport message contains the /etc/messages file. If that file becomes too large, the size of the AutoSupport message can cause problems, especially if you are using the SMTP transport protocol. You should keep the size of AutoSupport messages down.
