Residence information

Welcome to the residences section of the Residents Handbook. Here is a quick reference guide to each of the residences to help you with all residence information.

For information regarding rules and policies, please refer to the Residence rules section of the handbook.

Welcome to Bangalay

Bangalay mission

To provide a living and learning environment which fosters respect, along with the intellectual development and personal growth of all residents, to ensure the academic and social success of all residents who make Bangalay their home.

Principles for community life

Living in a community is a uniquely rewarding experience. It allows for personal and social development as well as the formation of lifelong friendships. Our goal is to form a community that embraces our mission. The following general principles are guidelines that apply to daily decision-making. Our dedicated efforts in applying them will enable our college community to be nurturing and a great place in which to live and learn!

1. PRINCIPLE OF ACCOUNTABILITY

Structure of some sort is an integral part of any community. All members of our community share responsibility and accountability to uphold the community policies we have agreed to accept.

2. PRINCIPLE OF CONSIDERATION

In order to build and sustain a genuine community, we must overcome dislikes, differences and prejudices. It can be difficult to consider the interests of others before your own, and be willing to communicate lovingly and honestly. These actions are essential to creating a supportive and positive living environment.

3. PRINCIPLE OF ENCOURAGEMENT

There are times in life when things don’t always go according to plan. Living in a community does not give immunity to facing difficulties; however, it does provide support through encouragement to face life’s challenges and get past the hard times. Encouragement conveys the idea of giving someone the strength they need to handle the pressure of adverse situations. Encouragement is powerful as it enables individuals to persevere and grow through difficult times.

4. PRINCIPLE OF INTEGRITY

Individual integrity requires remaining true to ourselves; it encompasses our ethical standard of living, and how we live our lives. By following the policies and procedures in this handbook, you will embody the central component of this concept and contribute positively to the Bangalay community.

5. PRINCIPLE OF WORTH AND DIGNITY OF INDIVIDUALS

Belief in the worth and dignity of individuals is fundamental to community life. Everyone is worthy of respect, and is responsible for respecting others. Unique personalities provide richness in a community in addition to the diversity of its individuals. Tolerance and acceptance are key to making communities thrive and flourish.

6. PRINCIPLE OF RESPECTING PROPERTY

A natural outcome of planning and hard work is the acquisition of both individual and institutional property. Attention to its maintenance, protection and stewardship, calls for our consideration when using or altering any of our community property. Communal equipment is here for everyone’s benefit so please look after it as if it were your own.

 


Staff and student leadership teams

Associate Director, Student Residence (ADSR)

The Associate Director, Student Residence (ADSR), Simon O'Dea, is responsible to the Director of Accommodation Services for providing leadership to the residential community. The ADSR has specific responsibilities for administration, student support and student and organisational development.

Senior Management Team 
Simon O’Dea, Associate Director, Student Residence 
To be advised, Senior Manager, Student Residence 
Thidarat Thongdang, Manager, Student Residence 

Bangalay administration

The friendly Administration Staff are here to assist you in answering any queries or concerns you may have relating to UOW Accommodation Services. They are also responsible for maintaining the administrative processes for both Bangalay and Graduate House. If you require any assistance, or you are not sure who to contact, the administration team is the best place to start.

Resident Ambassadors

Resident Ambassadors (RAs) are responsible for facilitating a sense of community amongst the residents in the Bangalay community. They are also a source of academic, personal and social advice and support to their residents. The Resident Ambassadors work closely with, and report directly to, the Manager, Student Residence. In the event of a fire or similar emergency the Resident Ambassadors will act as building wardens. All Resident Ambassadors possess current First Aid Certificates.

 


General information

Office hours

The Bangalay Administration Office is open from Monday to Friday 8am – 6pm.

Community Assistants are on duty from 6pm – 8am weekdays, as well as weekends and public holidays.

Evacuation point and emergency procedures

In case of an emergency or evacuation, leave the building via the fire escape stairs. Assemble on the grassed area behind Bangalay to await further direction. In the case of evacuation, DO NOT USE THE ELEVATORS. In the event of a fire or similar emergency the Administration Staff and Resident Ambassadors will act as building wardens and you must follow their directions. All Resident Ambassadors possess current First Aid Certificates.

Safety

The safety of residents is of utmost importance and we ask you to be proactive in this area of residential living, as it is everyone’s concern and you must play your part. You should make sure that your studio/unit door is locked when you are not in your unit or if you are sleeping. You are strongly encouraged not to leave any personal items unattended in common areas.

If you find you are followed into the building by someone you don’t know, please call the Administration Office and let them know.

For more information please see a staff member, or refer to UOW Security.

Safety of children

Please ensure your children do not play in the Car Parks at Bangalay and Graduate House. Car parks are not safe for children as vehicles are continually coming and going from these areas. There are designated play areas for children at Bangalay and Graduate House including the Graduate House playground. Please keep an eye out for your children and ensure they play in the designated areas and not in the car parks.

Quiet hours

Please note that quiet hours at Bangalay are:

  • Sunday to Thursday from 10pm
  • Friday and Saturday from 12 midnight

Please be aware of noise and be respectful to your neighbours, no matter what the time of day. A 24-hour Noise Ban applies during study recess and exam times. Double demerit points also apply during this period.

Mail

Your postal address for correspondence whilst living at Bangalay is:

< Your Name >
<Unit Number> Bangalay
Building 120 Northfields Avenue
Wollongong, NSW 2500

Regular mail will be sorted into pigeon holes located at the Office.

For parcels and registered or large mail items you will receive notification from the Office via your UOW email that you have a parcel when it comes in. You can collect your parcels from the Office during office hours. Residents will be required to show their UOW Student Card and sign for the item on collection.

If you need to post items or require stamps, please visit the Australia Post shop in Building 11 at UniShop on main campus or Wollongong Post Office on Crown Street.

Parking permits and bicycles

Bangalay has a limited number of secure parking spaces available onsite. There is also the option to park in the multi story car park. Parking permits are required to park in both these areas. On acceptance of your Accommodation Offer you will be able to indicate whether you require a Parking Permit for the year ahead. Permits will be allocated through a ballot system.

Successful permit allocations will be notified via email prior to the start of the contract. If you need to change your selection for any reason after accepting your offer, please contact Bangalay on 02 4221 5556 to arrange this. For further information please contact the Bangalay Administration Office.

Cars parked in the Bangalay/multi story car parks must have a current Parking Permit displayed on their vehicle’s windshield. Cars parked illegally without a valid Parking Permit can be infringed by UOW Security and fines will be applied. The allocated Contractor spaces are not for student use. People parking in these spaces will be fined by UOW Security.

There are a limited number of Visitor Parking Spaces available outside the boom gate. Visitors using these spaces need to collect a Visitor Parking Permit from the Bangalay Administration Office. Cars without a valid Visitor Parking Permit will also be infringed and fined by UOW Security. Permits must be displayed on the dashboard of the car.

Secure bicycle racks are also located in the bike shed for your use. Please remember to secure your bike using a bike lock.

Car share and bike share

Car Share and Bike Share services are available to residents living at both Bangalay and Graduate House. Residents can hire cars for running errands, heading to the beach or exploring the area with family and friends.

A free bike share scheme is also available to all Bangalay and Graduate House residents (for adults only). Cycling is a great way to get around Wollongong, with many bike paths around the city and surrounding areas.

For more information on both these services please see the Bangalay Administration Staff.

Social areas

Bangalay has a number of social common areas for residents to use. To book these areas for private use please see the Administration Staff. Please be aware that these areas are all alcohol free zones and are for the benefit of all Bangalay and Graduate House residents. We also have a variety of sporting equipment, board games and XBox console for resident use. Please look after these areas and equipment and treat them with respect, ensuring that you leave them clean and tidy after use.

Private functions/parties - Use of BBQ areas

If you wish to use the BBQ facilities, please contact the Bangalay Administration Office. If you are having a private party, please request permission from the Senior Manager at least 72 hours prior to the event. Out of courtesy for your neighbours, please maintain ‘tolerable’ noise levels at all times.

Remember this is an alcohol free zone. You are responsible for cleaning up after any event; the facilities should be left in a clean and tidy state after use.

Stove tops in kitchens

The hot plates on the stove are NOT to be used as a heater for the studio/unit; these appliances are only to be used for cooking.

Cleaning

Residents are responsible for the cleaning of their studios and units. Studios and units will be inspected regularly by a member of the contracted cleaning company team. Standards of cleaning will be explained to all residents at the beginning of each session.

  • Single and Couple Studios will be inspected periodically, with schedule to be confirmed.
  • 2 and 3 Bedroom Units will be inspected monthly.

These inspections are compulsory and you cannot refuse to have your studio or unit inspected. We will issue you with a cleaning inspection roster for Bangalay at the beginning of the session. This will show you the dates the cleaning inspections will occur.

Residents who fail a cleaning inspection will be notified of the fail by hard copy Inspection Fail Report left in their studio/unit and also via email. Failed studios will be reinspected the following business day; failed units will be reinspected the following week. The Inspection Fail Report will state the day and date the reinspection will occur.

If the studio or unit fails the reinspection, it will be cleaned by the Cleaning Staff and cleaning fees will be charged to your accommodation account. Please see the Cleaning section of My Residence Rules for more information.

We strongly encourage you to maintain a clean, safe living environment for yourself and others while living at Bangalay.

If you wish to have the Cleaning Staff clean your studio or unit, you can advise the Administration Staff and we will organise for this to occur. Cleaning fees will be charged for this service, please see the Administration Staff for more information.

Rubbish removal and recycling

We encourage all residents and guests to be environmentally aware while living at Bangalay. Keeping your studio or unit clean and free from rubbish is important.

Please separate your recyclable materials (clean paper, washed glass, metal tins, etc.) from your rubbish (food scraps, non-recyclables).

Large general waste and recycling bins are located in the Bin Room. Make sure you remove rubbish from your rooms on a regular basis and especially when the bins are full.

Garbage is collected weekly. Any garbage/rubbish left outside the bins will not be collected. The lids on the bins must be closed for hygiene purposes and to prevent vermin.

If you have your children taking out rubbish, it is your responsibility to accompany them and ensure that the rubbish is placed in the bin and the lid is closed.

Vacuum cleaners

Vacuum cleaners are available to borrow from the Office. To borrow a vacuum cleaner, please take your student card (or photo ID) to the Bangalay Office.

Toilet and bathroom

Please be aware that there is a waste water grid in the toilet areas. These are not urinals. Showers are for showering only and are not to be used as toilets. Toilet and bathroom areas should be kept in a clean condition at all times. Please refrain from placing tampons or sanitary pads, paper towels and other items in toilets. Toilet paper should be the only product (other than the obvious) that is flushed down the toilet drain.

All bathroom rubbish should be emptied regularly and placed in the rubbish bins provided in the Bin Room.

Bathroom sinks similarly, are not for washing dishes. Please use the sinks in the kitchen for this.

Laundry and linen

There are self-service laundry facilities available at Bangalay. The laundry is equipped with washing machines and dryers. The machines are operated via resident’s room key (fob); residents prepay money onto their room fob via the machines located in the laundry. Students are required to provide their own washing powder/liquid. 

Irons and ironing boards are also available in the laundry. 

Linen packs are available for purchase. Linen packs must be arranged prior to your arrival by emailing the office banglay@uow.edu.au. Single and King Single linen packs are $160 each, Double and Queen Size packs are $175 each. Students are required to provide their own linen.

Visitors

Any guest visiting or staying at any of the UOW residences needs to sign in and scan photo ID (Australian License or Photo Card) at the front counter each time they visit. All guests must be signed in at the office, have their sign-in slip on them and be accompanied by a current resident for the duration of their stay. It is important to remember that residents are responsible for their guests and their stay must not negatively impact on fellow residents or the residential community. There may be times when guest entry into any of the UOW residences is restricted, such as O-Week. Residents will be advised of these times by UOW Accommodation staff when required.

If you have visitors or guests staying more than 2 nights please contact the residence office to get permission prior to your guest’s arrival. Extended stays (3 nights or longer) are subject to approval by the Senior Manager and charges may apply. Please refer to the Overnight Guest Section of General Safety for more information.

Important reminder

It is against your Accommodation Agreement to sub-lease a room or unit to another person. It is also against your Agreement to operate any business out of your residence that competes with services provided by the University. This may result in exclusion from University Accommodation and you may/will be subject to various fees/penalties. Please be advised, this reminder acts as your first and final warning regarding this policy.

 


Who To See About What

Bangalay Management

  • General issues relating to the management of Bangalay including: the Bangalay mission and strategic direction, business management, information technology resources, marketing and external relations
  • Concerns about breaches of residential community standards
  • Personal or academic concerns or referrals
  • Financial advice and Alternate Payment Plans for rental fees
  • Capital development and refurbishment/renovation program
  • Issues relating to Accommodation Agreement
  • Advice and assistance relating to general University issues (particularly those relating to student administration policies and procedures)
  • Community outreach initiatives
  • Careers advice and assistance
  • Academic study support
  • Personal or character references
  • Any concerns about re-occurring maintenance issues

Bangalay Administration

  • Rooms management issues (studio/unit allocation, room changes and transfers, applications for following year, etc.)
  • Appointments to see the Associate Director, Student Residence
  • Lost keys, lock outs and room access
  • Urgent maintenance issues
  • Urgent cleaning issues
  • Concerns about security (for example: unauthorised visitors etc.)
  • Payment of fees
  • Incoming and outgoing mail
  • Photocopying and electronic scanning services
  • Car Share and Bike Share services
  • Private room bookings (Pearl Room bookings etc.)
  • Rental references
  • First Aid

Resident Ambassadors

  • Personal advice, support and referrals
  • Issues relating to community development in Bangalay
  • Community events and activities

Community Assistant on Duty

(Outside office hours)

  • Lock outs, lost keys and room access
  • Noise and disturbances
  • First Aid
  • Fire emergencies and evacuation procedures
  • Medical emergencies or related issues
  • Concerns about security (for example: unauthorised visitors etc.)
  • If you are uncertain who to speak with please contact Bangalay Administration in person or on telephone (02) 4221 5556 in the first instance so you may be directed to the most suitable staff member to assist you.

 


Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours please see the Administration Staff for assistance. If you are locked out after hours, please call the Community Assistant on Duty.

If you have lost your room key please contact the Office or Community Assistant on duty after hours immediately. There is a non-refundable $50 charge for lost keys.

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Welcome to Campus East

Campus East is a safe and supportive community of young scholars studying at the University of Wollongong. We aim to provide an environment where residents will be able to develop the intellectual skills and social networks that will enable them to maximise their individual academic potential and goals.

Campus East has 520 beds spread across UOW's Innovation Campus, located close to the beach, public transport and shopping. Places are offered to all types of students. Most rooms are located within unit style living arrangements, typically four or five bedroom. Residents have the option of either catered or self-catered rooms.

Campus East is managed directly by the University of Wollongong and forms a key part of the University’s strategy to provide the best experience for its students.

Ethos

At Campus East our ethos is to develop a sense of pride and inspire passion for our residence. We aim to:

  • provide a safe and secure environment for all residents
  • support and celebrate our individual and collective academic endeavours
  • promote a strong sense of community that encourages a feeling of belonging and support
  • create an atmosphere where healthy and respectful friendships are formed
  • value and encourage a balanced and healthy lifestyle
     

Staff and student leadership teams

Associate Director, Student Residence (ADSR)

The Associate Director, Student Residence (ADSR), Grant Jacobs, is responsible to the Director of Student and Accommodation Services for providing leadership to the residential community. The ADSR has specific responsibilities for administration, individual student support, and community development.

Senior Staff

  • Grant Jacobs, Associate Director, Student Residence 
  • Liz Clark, Senior Manager, Student Residence
  • Rachael Phillips, Manager, Student Residence

Resident Ambassadors (RAs)

Resident Ambassadors are selected residents responsible for facilitating a sense of community amongst the residents in their designated area of responsibility, as well as being a source of academic and personal advice and support to individual residents. They work closely with, and report directly to the Manager, Campus East.

In the event of a fire or similar emergency the Community Leaders will act as Building or Area Wardens. All Community Leaders possess current Level 2 First Aid Certificates.

Community Assistants (CAs)

Our Community Assistants are employed to assist in the security of people and property between the hours of 6pm and 8.30 am daily. They undertake regular rounds throughout the precinct making sure exterior doors are locked, that residents who may have misplaced their keys have access to their rooms, and monitoring for the presence of uninvited people.

Community Assistants and Resident Ambassadors work to ensure that appropriate community standards with respect to noise are maintained and may ask you to reduce the level of your noise or move on from areas in which you may be creating a disturbance to other residents. They are backed up by the UOW Security team when needed.

 


General information 

Office hours

The Administration Office is open Monday to Friday 8.00am to 6.00pm.

Mail

Your mailing address at Campus East is:

<Your Name>
Campus East
University of Wollongong NSW 2522


Please do not include your unit number in the address.

Mail is delivered each weekday and placed in the mail shelves in Campus East Reception. If you receive packages or registered mail, an email will be sent to your UOW email address advising you that an article is waiting for collection from Campus East Administration during office hours.

Address

Our physical address is:

Campus East
Innovation Way
Innovation Campus
North Wollongong NSW 2500

Keys and room access cards

All lost, stolen or misplaced key or access cards must be reported to Campus East Administration or the Community Assistant immediately and a replacement can be issued. Replacement cost of a key is $110.00 and $50.00 for a card. There will be no refund for returned access cards.

Lock outs

If you lock yourself out of your room during office hours, the administration office can issue a temporary key or access card. You should return this immediately to avoid a replacement charge.


Outside office hours, you need to call the 24-Hour Assistance Line. You will be asked to meet the Community Assistant on duty at the front office. Bring some photo ID (student card, passport, drivers licence) and they will open your door.


The first two lockouts are not charged, thereafter you will be charged $10 for every lockout.

Residents are responsible for locking their rooms. Leaving doors unlocked invalidates student room contents' insurance policy in the event of a theft.

Unit living agreements

By the end of Week 1 of each session, the members of a unit are required to develop, sign and submit a Unit Living Agreement to their Community Leader. A ULA is designed to establish some basic rules and expectations within each unit around issues that affect all, such as cleanliness and noise. For example, you will be expected to have discussed and agreed upon key issues such as cleaning expectations and roster, appropriate noise levels during the day, when and under what circumstances will your friends be visiting, etc. Please note all units will have regular inspections to ensure they meet university cleaning standards.

Security

  • Make sure that room or unit doors are locked when you are not in your room or unit and that if you use common areas (for example, TV Room, Games Room, etc.) late at night you make sure that you close and lock all doors and windows when you leave.
  • You are strongly encouraged not to leave any personal items in common areas, low balconies, etc. where they may be stolen. Clothes should not be left on clothes lines overnight or left for extended periods of time in the laundry.
  • You should not prop open or otherwise disable the latching or locking mechanism of any security door nor should you lend, duplicate or modify any keys or electronic access device, or add additional locks or mechanisms to bar entry into or exit from your room.
  • If you see a person who you believe is acting in a strange or suspicious manner, please telephone Campus East Administration, Security, or the Community Assistant on duty, immediately.
  • You are asked to be particularly careful when walking to/from Campus East after dark. It is strongly recommended that you use the Gong Shuttle Bus Stop on Squires Way adjacent to the UOW Science Centre/iC Central buildings. The pathways from these bus stops are illuminated at night and there are a series of CCTV cameras installed. It is not recommended that you use the Shuttle bus stops near the corner of Squires Way/Elliotts Road as the walk across the playing fields and adjacent to the Outside School Hours Care Centre is not well lit at night.

We treat the safety of our residents seriously. It is important for you to understand that challenging a reasonable direction from a Campus East staff member, UOW Security Officer, or Community Assistant acting in the performance of their duty is unacceptable and will result in disciplinary action being taken against the resident under the Student Conduct in Residences Policy. This may lead to exclusion. Serious incidents may also be referred for further action under the University’s Student Conduct Rules.

Campus East after-hours assistance line (+61 2) 4221 3351
UOW Security Emergencies (+61 2) 4221 4900

Study rooms

The Student Lounge is accessible until midnight for study purposes. There are several other group study rooms and a computer lab that are popular around assessment and exam periods.

TV and cinema rooms

The TV room at Campus East located downstairs from the foyer area and adjacent to the main entrance to Administration.

A Cinema Room is located next to the Games Room. To gain access to this room, please visit Campus East Administration during office hours or contact the Community Assistant outside office hours. You will be asked to leave your UOW Student Card when you are given access. Ensure you personally return the key.

Rubbish disposal areas

Rubbish and recycling disposal areas are located:

  • On the Eastern side of Bulli
  • At the Southern end of the Games Room
  • On the Western side of Stanwell

Visitors

Any guest visiting or staying at any of the UOW residences needs to sign in and scan photo ID (Australian License or Photo Card) at the front counter each time they visit. All guests must be signed in at the office, have their sign-in slip on them and be accompanied by a current resident for the duration of their stay. It is important to remember that residents are responsible for their guests and their stay must not negatively impact on fellow residents or the residential community. There may be times when guest entry into any of the UOW residences is restricted, such as O-Week. Residents will be advised of these times by UOW Accommodation staff when required.

If you have visitors or guests staying more than 2 nights please contact the residence office to get permission prior to your guest’s arrival. Extended stays (3 nights or longer) are subject to approval by the Deputy Student Resident Manager and charges may apply. Please refer to the Overnight Guest Section of General Safety for more information.

 


Who To See About What

Campus East Administration

  • Room management issues (room allocation, changes, applications for following year, etc)
  • Lost keys/access cards
  • Payment of fees
  • Change for washing machines and dryers
  • Incoming and outgoing mail
  • Assistance with logging maintenance issues online
  • Questions/follow-up on outstanding maintenance issues
  • Rental references
  • Appointments with Campus East Management
  • Photocopying or electronic scanning service

Campus East Management

  • Personal or academic concerns or referrals
  • Issues relating to Accommodation Agreement
  • Careers advice and assistance
  • Academic study support
  • Community outreach initiatives
  • Advice and assistance relating to general University issues (particularly those relating to student administration policies and procedures)
     

Resident Ambassadors

  • Personal advice, support and referrals
  • Issues relating to community development in your block
  • Events and social activities on campus

Community Assistants (Outside Office Hours)

  • Lock outs and room access
  • Noise and disturbances
  • First Aid
  • Fire emergencies and evacuation procedures
  • Medical emergencies or related issues
  • Concerns about breaches of residential community standards (e.g., disruptive behaviour by neighbours, etc.) 
  • Concerns about security (e.g. unauthorised visitors, etc.)

 


Catering

If you are uncertain who to speak with please contact your Community Leader or Campus East Administration in person or on telephone (02) 4221 3351 for assistance.

The catering at Campus East is provided by Chartwells and is headed by our Chef, Wayne.

All meals are served in the George Matchett Dining Room adjacent to the Administration office.

Meal times are:
Breakfast 7.30am to 10 am
Dinner 4.30pm to 8pm.

You can provide your thoughts and ideas on catering in the feedback book. 

Dining room rules

  • No cutlery or crockery may be taken from the Dining Room
  • Don’t eat the food before you have paid for it. This will be treated as theft.
  • Please wear footwear and dress appropriately. Swimwear or bare chests are not acceptable.

Other catering and cooking options

There are two communal kitchenettes available for use by catered residents. They are equipped with a stove, fridge, some storage, and a microwave oven. 

In catered blocks, except Wombarra, you may use a sandwich press in the kitchenette of your unit. In doing so you acknowledge that if you burn your sandwich and the building’s fire detection system is activated you will be responsible for any NSW Fire Brigade call-out costs incurred by the University.

No other cooking equipment is permitted in any catered unit, including rice cookers, electric woks or fry pan, hot plate, air fryer or microwave. These items will be confiscated for fire safety reasons.

Regardless of the area in which you live, the only cooking activity which you may undertake in your study-bedroom is the use of an electric kettle with automatic cut-out for the preparation of beverages.

The nearby Fairy Meadow shops have a diverse range of cheap dining options.

 


Other information

Passive participation

You are expected to comply with the provisions of all relevant laws, regulations and University policies and procedures during your residency at Campus East.

You are obliged to remove yourself from any situation where a breach of these laws, regulations, policies or procedures is occurring.

You are also encouraged to report any behaviour that compromises the safety or security of people or property.

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Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours please see the Administration Staff for assistance. If you are locked out after hours, please call the Community Assistant.

If you have lost your room key please contact the Office or Community Assistant after hours immediately. There is a non-refundable $50 charge for lost keys.

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Welcome to Graduate House

Graduate House mission

To provide a living and learning environment which fosters respect, along with the intellectual development and personal growth of all residents, so as to ensure the academic and social success of all residents who make Graduate House their home. 

Principles for community life

Living in a community is a uniquely rewarding experience. It allows for personal and social development as well as the formation of lifelong friendships. Our goal is to form a community that embraces our mission. The following general principles are guidelines that apply to daily decision-making. Our dedicated efforts in applying them will enable our college community to be nurturing and a great place in which to live and learn.

1. Principle of accountability

Structure of some sort is an integral part of all communities. All members of our community share responsibility and accountability to uphold the community policies that we have agreed to accept. 

2. Principle of consideration

In order to build and sustain a genuine community, we must overcome dislikes, differences and prejudices. It can be difficult to consider the interests of others before your own, and be willing to communicate lovingly and honestly. However, these actions are essential to creating a supportive and positive living environment.

3. Principle of encouragement

There are times in life when things don’t always go according to plan. Living in a community does not give immunity to facing difficulties; however it does provide support through encouragement to face life’s challenges and get past the hard times. Encouragement conveys the idea of giving someone the strength they need to handle the pressure of adverse situations. Encouragement is powerful as it enables individuals to persevere and grow through difficult times.

4. Principle of integrity

Individual integrity requires remaining true to ourselves; it encompasses our ethical standard of living, and how we live our lives. By following the policies and procedures in this handbook, you will embody the central component of this concept and contribute positively to the Graduate House community.

5. Principle of worth and dignity of individuals

Belief in the worth and dignity of individuals is fundamental to community life. Everyone is worthy of respect, and is responsible for respecting others. Unique personalities provide richness in a community in addition to the diversity of its individuals. Tolerance and acceptance are key to making communities thrive and flourish. 

6. Principle of respecting property

A natural outcome of planning and hard work is the acquisition of both individual and institutional property. Attention to its maintenance, protection and stewardship, calls for our consideration when using or altering any of our community property. Communal equipment is here for everyone’s benefit so please look after it as if it were your own.

 


Staff and Leadership Teams

Associate Director, Student Residence

The Associate Director, Student Residence (ADSR) Simon O'Dea, is responsible to the Director of Student and Accommodation Services for providing leadership to the residential community. The ADSR has specific responsibilities for administration, student support and student and organisational development.

Graduate House/Bangalay Administration

The friendly administration team located in Bangalay are here to assist you in answering any queries or concerns you may have relating to UOW Accommodation Services. They are also responsible for maintaining the administrative processes for both Graduate House and Bangalay. If you require any assistance or you are not sure who to contact, the administration team is the best place to start.

Resident Ambassadors

Resident Ambassadors are responsible for facilitating a sense of community amongst the residents at Graduate House. They are also a source of academic, personal and social advice and support to the residents. The Resident Ambassadors work closely with, and report directly to, the Manager. All Resident Ambassadors possess current First Aid Certificates.


General Information

Office hours

The Administration Office located at Bangalay is open Monday to Friday 8am – 6pm.

After office hours the Community Assistants are on duty from 6pm - 8am weekdays, as well as weekends and public holidays.

Evacuation point and emergency procedures

In case of an emergency or evacuation, leave your unit and walk up to the designated evacuation assembly point which is on the grassed area behind Bangalay (building 120). In the event of a fire or similar emergency Resident Ambassadors will act as building wardens and you must follow their directions. All Resident Ambassadors possess current First Aid Certificates.

Fire alarms

Units 1-60 and Units 73-78

These units at Graduate House have fire detectors that are not directly linked to the NSW Fire Brigade. In the event of an alarm going off in these units the residents will need to follow the procedure below:

Emergency: (Fire in the unit)

1. Evacuate the unit and call 000 (emergency services; select FIRE).
2. During office hours: call/go to the Bangalay Office and notify staff.
3. After hours: call the Community Assistant on duty and notify them of the situation.

Non-emergency: (no fire in the unit; for example: burnt toast)

  • Open the windows and doors to clear the air
  • Push the reset button on the smoke detector

Units 61-66 and units 67-72

Two buildings at Graduate House (Units 61-66 and Units 67-72) have built in Fire Indicator Panels that are directly linked to the NSW Fire Brigade. If a fire alarm goes off in these buildings the alarm will sound and all residents will need to evacuate the building immediately. In the event of the alarm going off the fire brigade will automatically attend. Please note if you are responsible for the alarm going off you will be held accountable for any charges associated with the call out of emergency services. Please remember it is a criminal offence to tamper with fire safety equipment. Please refer to My Residence Rules for more information.

Safety

The safety of residents is of utmost importance and we ask you to be proactive in this area of residential living, as it is everyone’s concern and you must play your part. You should make sure when you are not in your unit, that your unit door is locked. The building doors must remain locked at all times. If you find you are followed into the building by someone you don’t know, please call the Administration Office during office hours or if it is after hours call the Community Assistant on duty and let them know. For more information please refer to UOW Security.

Quiet hours

Please note that the quiet hours at Graduate House are:

  • Sunday to Thursday from 10pm
  • Friday and Saturday from 12 midnight.

Please be aware of noise and be respectful to your neighbours, no matter what the time of day. A 24-hour Noise Ban applies during study recess and exam times. Double demerit points also apply during this period.

Mail

Your postal address for correspondence whilst living at Graduate House is:

Unit NumbersAddress
Unit 1 to 8 43 Northfields Avenue
Unit 9 to 18 6 Madoline Street
Unit 19 to 28 4 Madoline Street
Unit 29 to 36 2 Madoline Street
Unit 37 to 48 2 Irvine Street
Unit 49 to 60 35 Northfields Avenue
Unit 61 to 66 37 Northfields Avenue
Unit 67 to 72 39 Northfields Avenue
Unit 73 to 78 41 Northfields Avenue

Mail should be addressed in the following manner:

Do NOT use the names ‘University of Wollongong’ or ‘Graduate House’ in your address as your letters may go into the University mail room and be lost. Please ensure your postcode is always listed as 2500.

<Your Name>
<Unit Number> / street address listed above
WOLLONGONG, NSW 2500
AUSTRALIA

This example is for Unit 1:

Mr John Smith
1/43 Northfields Avenue
WOLLONGONG, NSW 2500
AUSTRALIA

The mail is delivered each day Monday to Friday. Units 37 to 48 have keys for mailboxes that should be collected on arrival and returned on departure in the same manner as other keys. We are not responsible for redirecting any mail after you have vacated.

If you need to post items or require stamps, please visit the Australia Post Shop in Building 11 at UniShop on main campus or Wollongong Post Office on Crown Street.

Types of units

Graduate House has a variety of units available for Post Graduate students and these are allocated with preference to the following:

Single Bedsit One single person
Couple Bedsit A couple sharing a double bed (no children)
2 Bedroom A couple with one or two children
3 Bedroom A couple with three or four children

Parking permits and bicycles

Graduate House has four parking areas. Parking Permits are required to park your car in these car parks. There are a limited number of parking spaces available and parking permits will be issued on a first come basis. Permits can be purchased by contacting the Graduate House/Bangalay Administration team.

Please be aware that parking in an allocated disabled and/or contractor car spaces will result in a fine from UOW Security. Parking in the Graduate House car parks without a valid parking permit will also result in a fine from UOW Security.


A reminder that Car Parks are not areas for children to play; please ensure the safety of your children by supervising them in the car park area.

Bicycle sheds are located in the grounds for your use. Personal bikes should not be left in building corridors or common areas.

Car share and bike share

Car Share and Bike Share services are available to residents living at both Graduate House and Bangalay. Residents can hire a car to use for running errands, heading to the beach or exploring the area with family and friends.

A free bike share scheme is also available to all Graduate House and Bangalay residents (available only to adults). Cycling is a great way to get around Wollongong, with many bike paths around the city and surrounding areas.

For more information on these services please see the Graduate House/Bangalay Administration Staff.

Stove tops 

The hot plates on the stove/oven are NOT to be used as a heater for the unit, these are only to be used for cooking. 

Rubbish removal and recycling

We strongly encourage all residents and guests to be environmentally aware while living at Graduate House.


Please separate your recyclable materials (clean paper, washed glass, metal tins, etc.) from your rubbish (food scraps, non-recyclables). For more details, ask a staff member.

Rubbish/garbage/non-recyclable materials:

Make sure you remove rubbish from your units on a regular basis and when your bins are full. You should place your rubbish in the larger bins provided in the grounds of Graduate House. There are two (2) three cubic metre (3m3) bins at Graduate House:

  • in the eastern car park on Madoline St
  • near the western car park on Northfields Avenue

Garbage is collected weekly. Any garbage/rubbish left outside the bins will not be collected. The lids on the bins must be closed for hygiene purposes and to prevent vermin. Please do not park in front of the bins as this may stop the bins from being emptied. Also ensure that the lids are on the bin are closed properly. If you have your children taking out rubbish, it is your responsibility to accompany your children and ensure that the rubbish is placed in the bin and the lid is closed.

Recyclable materials:

There are two recycle areas at Graduate House. Please follow the signs and put the correct material in each bag or bin provided. Please ensure that recyclable items are put in the bins and not left as litter in these areas. Ask a staff member if you are unsure of how to use these services.

DO NOT PLACE NON-RECYCLABLE MATERIAL IN THE RECYCLE AREAS.

Cleaning services

You are responsible for the cleaning of your unit and your unit will be inspected every two (2) months by a member of the contracted cleaning company team. These inspections are compulsory and you cannot refuse to have your unit inspected. We will issue you with a cleaning inspection roster for Graduate House which will show you the dates the cleaning staff will be coming to inspect your unit.

If you fail your cleaning inspection, you will be notified by a hard copy Inspection Report left in your unit and also via email. Your unit will be reinspected the following week. Should you fail the reinspection, your unit will be cleaned by the cleaning staff to bring it up to an acceptable standard; you cannot refuse this service and cleaning fees will be charged. Please see the cleaning section of My Residence Rules for more information.

We strongly encourage you to maintain a clean, safe living environment for yourself and others while living at Graduate House.

If you wish to have the cleaning staff clean your unit, you can advise the administration staff and we will organise for this to occur. Cleaning fees will be charged for this service, please see the administration staff for more information.


When you depart from Graduate House, you need to leave the unit free of all rubbish and in a reasonable condition; otherwise you will receive an additional cleaning fee and rubbish removal fee upon departure.

Vacuum cleaners

Vacuum cleaners are available to borrow from the Bangalay Office. Please take your student card (or photo ID) to the Bangalay Office to borrow the vacuum. 

Toilet and bathroom

Please be aware that there is a waste water grid in the toilet areas. These are not urinals. Showers are for showering only and are not to be used as toilets. Toilet and bathroom areas should be kept in a clean condition at all times. Please refrain from placing tampons or sanitary pads, paper towels and other items in toilets. Toilet paper should be the only product (other than waste water) that is flushed down the toilet drain. All bathroom rubbish should be emptied regularly and placed in the garbage bins provided.

Bathroom sinks, similarly, are not for washing dishes. Please use the sinks in the kitchen for this.

Laundry

There are self-service laundry facilities available around Graduate House and on arrival you will receive a key to open your allocated laundry. Please only use the laundry facilities between the hours of 8.30am – 10.00pm each day. The cost is $2.00 per load to wash/dry and the machines ONLY take $1 coins. Residents are required to provide their own washing powder/liquid.

There are clotheslines located near the laundries where residents can hang out their washing. It is advised not to leave washing on the line overnight.

Private functions/parties - Use Of BBQ areas

If you wish to use the BBQ facilities for a group of 10 or less, please contact the Resident Ambassador. If you are having a private party, please request permission from the Senior Manager at least 72 hours prior to the event. Out of courtesy for your neighbours, please maintain ‘tolerable’ noise levels at all times. You are responsible for cleaning up after any event; the facilities should be left clean and tidy after use.

Social areas at Bangalay

Bangalay has a number of social common areas that Graduate House residents will be able to utilise. To book these areas for private use please see the Bangalay Administration Office. Please be aware that these areas are all alcohol free zones and are for the benefit of all Bangalay and Graduate House residents. There are also a variety of sporting equipment, board games and XBox console for resident use. Please look after these areas and equipment and treat them with respect, ensuring that you leave them clean and tidy after use.

Visitors

Any guest visiting or staying at any of the UOW residences needs to sign in and scan photo ID (Australian License or Photo Card) at the front counter each time they visit. All guests must be signed in at the office, have their sign-in slip on them and be accompanied by a current resident for the duration of their stay. It is important to remember that residents are responsible for their guests and their stay must not negatively impact on fellow residents or the residential community. There may be times when guest entry into any of the UOW residences is restricted, such as O-Week. Residents will be advised of these times by UOW Accommodation staff when required.

If you have visitors or guests staying more than 2 nights please contact the residence office to get permission prior to your guest’s arrival. Extended stays (3 nights or longer) are subject to approval by the Senior Manager and charges may apply. Please refer to the Overnight Guest Section of General Safety for more information.

Important reminder

It is against your Accommodation Agreement to sub-lease a room or unit to another person. It is also against your Agreement to operate any business out of your residence that competes with services provided by the University. This may result in exclusion from University Accommodation and you may/will be subject to various fees/penalties. Please be advised, this reminder acts as your first and final warning regarding this policy.

Important phone numbers

Associate Director, Student Residence (Office) 4221 5556
UOW Security Office (Enquiries Only) 4221 4555
UOW Security (Emergencies Only) 4221 4900
UOW Security Supervisor on Duty 0407 287 750
Wollongong Medical Centre 4254 2600
Emergency Services (Fire, Police, Ambulance) 000
Bangalay 4221 5556

 

Graduate House administration - please contact the Bangalay office.


Who To See About What

Graduate House/Bangalay Management

  • General issues relating to the management of Graduate House including: the Graduate House mission and strategic direction, business management, information technology resources, marketing and external relations
  • Concerns about breaches of residential community standards
  • Personal or academic concerns or referrals
  • Financial advice and Alternate Payment Plans for rental fees
  • Capital development and refurbishment/renovation program
  • Issues relating to Accommodation Agreement
  • Advice and assistance relating to general University issues (particularly those relating to student administration policies and procedures)
  • Academic study support
  • Community outreach initiatives
  • Careers advice and assistance
  • Personal or character references
  • Any concerns about re-occurring maintenance issues

Graduate House/Bangalay Administration

  • Rooms management issues (unit allocations, unit changes, transfers, applications for following year, etc.)
  • Appointments to see the Student Residence Manager
  • Lost keys, lock outs and room access
  • Urgent maintenance issues
  • Urgent cleaning issues
  • Payment of fees
  • Photocopying, electronic scanning services
  • Car Share and Bike Share services
  • Access to the Bangalay facilities (Pearl Room bookings etc.)
  • Rental references

Resident Ambassadors

  • Personal advice, support and referrals
  • Issues relating to community development in Graduate House
  • Concerns about breaches of residential community standards (for example: disruptive behaviour by neighbours, etc.)

Community Assistant (Outside Office Hours)

  • Lock outs and room access
  • Noise and disturbances
  • First Aid
  • Fire emergencies and evacuation procedures
  • Medical emergencies or related issues
  • Concerns about security (for example: unauthorised visitors, etc.)

If you are uncertain who to speak with please contact Graduate House/Bangalay Administration in the first instance so you may be directed to the most suitable staff member to assist you.


Lock Outs And Lost Keys

All UOW Residents will receive 2 free lock outs per year. There will be a $10 lock out fee for all subsequent lock outs after the second.

If you are locked out during office hours please see the Administration Staff at Bangalay for assistance. If you are locked out after hours, please call the Community Assistant on duty.

If you have lost your unit key please contact the Bangalay Office during office hours or Community Assistant after hours immediately. There is a non-refundable $110 lost key charge for lost keys. Lost Laundry and building keys also carry a non-refundable $110 lost key charges. Lost mailbox keys carry a non-refundable $50 replacement charge.

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Welcome to Kooloobong Village

Introduction

Kooloobong Village aims to provide students with a living and learning environment which encourages personal growth, academic achievement and positive social experiences. 

As a valued member of the Kooloobong Village community,  you will play a key role in:

  • creating a culture of respect, consideration, support and friendship  
  • celebrating diversity within our community
  • maintaining a safe and secure environment for all residents
  • understanding the value of a balanced and healthy lifestyle

Kooloobong Village accommodates a diverse population of both undergraduate and postgraduate students, domestic and international students, with capacity for close to 1200 residents in total.

 


Staff and student leadership teams

The Kooloobong Village Team

All members of the Kooloobong Village team are committed to providing support and assistance to residents in all aspects of UOW and community living.

Associate Director, Student Residence (ADSR)

The Associate Director, Student Residence (ADSR), is responsible to the Director of Student and Accommodation Services for providing leadership to the residential community. The ADSR has specific responsibilities for administration, student support and organisational development.

Senior Managers and Manager, Student Residences

These Managers assist the ADSR in the positive leadership and support of the community including the direction and guidance of the Resident Ambassador and Administrative Teams.

Kooloobong Village Administration

The friendly administration team are here to assist you in answering any queries or concerns you may have relating to Kooloobong Village. They are also responsible for maintaining the administrative processes for Kooloobong Village. If you require any assistance or you are not sure who to contact, the administration team is the best place to start.

Community Assistants 

Our Community Assistants are onsite between 6:00pm and 8:00 am weekdays, and all weekendDuring these hours they are your first stop for assistance with a wide range of things including lock outs, noise issues, first aid, safety concerns or emergency situations.  

Resident Ambassadors

Resident Ambassadors assist in facilitating a sense of community amongst the residents and provide residents with opportunities to engage and connect through a wide range of events and activities throughout the year.   


General information

Fridges

No fridges are permitted other than those already provided without the prior approval of the Resident Manager.

Bathrooms

Please note the bathrooms found in all shared units at Kooloobong Village are gender neutral with private cubicles. 

Common areas

Kooloobong Village provides a range of common areas for resident use, such as indoor and outdoor cinemas, BBQ facilities, music rooms, movement space, gamers lounge, activities room and meditation/yoga spaces in addition to study lounges, a basketball court, games room, seminar rooms and various other communal spaces. Many of these spaces need to be booked by residents. Please find out more from our friendly reception team.

Common kitchen areas can be found in Building 68, 73, 74 and 75.

Please note all communal areas (including but not limited to communal kitchens and outdoor BBQ areas) are alcohol FREE zones. No alcohol is permitted in these areas.

Community standard of living agreements

All shared units are required to submit a Unit Agreement within four (4) weeks of the start of session. This agreement is designed to establish a living environment that promotes the rights and responsibilities of each resident within the unit. Your unit agreement should include information relating to various living arrangements such as visiting hours for guests, cleaning expectations, cleaning roster and appropriate noise levels during the day and will be facilitated by your designated area Community Leader.

UOW Environmental Policy

The University and student residences are committed to environmentally friendly practices. There are two types of bins at Kooloobong Village, Red lid bins and Yellow lid bins. The Red lid bins are for general rubbish including; food scraps, and other general rubbish.

The Yellow lid bins are recycling bins and should have only:

  • Glass bottles
  • Cardboard
  • Paper
  • Plastic bottles
  • Aluminium cans
  • Pizza boxes

Each garbage room indicates what items can be placed in which bins.

Events and activities at KBV

Kooloobong Village offers a wide range of regular weekly activities as well as a number of larger one off events during the year. Events are predominantly run by our Residents Ambassadors and encourage resident engagement to create a welcoming community at Kooloobong Village.

General behaviour

Kooloobong Village is a community built on creating strong lasting positive connections where people look out for each other. As a resident of Kooloobong Village you can expected to be treated with dignity, consideration and respect. In turn is it expected that you will show mutual respect and consideration for the wellbeing of all who live and work within the KBV community.

Whilst we focus on encouraging positive behaviours, we also recognise the need for negative behaviours to be addressed in order to ensure a healthy, happy and safe living environment. Our community is formed from a diverse group of residents and as such our rules reflect creating a foundation for social inclusion, respect for one another and ensuring the rights of every resident is protected. Our aim is that every resident stands up for the rights of others and holds one another accountable. 

Please refer to the Student Conduct in Residence Policy for further information.

Laundry

Washing machines and dryers are available in Buildings 68 (coin operated), 73, 74 and 75 (coinless).

Mail

If you wish to have mail/parcels sent to you at Kooloobong Village please follow the steps below: 

  1. Visit the UOW Post Office (located within UniShop in Building 11); 
  1. Complete the mypost form and receive your ‘Unique 10 digit mypost number’; 
  1. Use the below mail/parcel address for any letters and deliveries. They will be available for collection from the UOW Post Office. 

Mail/Parcel Address 

Student Name 

Kooloobong ‘Unique 10 digit mypost number’ 

2 Northfields Avenue 

Keiraville NSW 2500 

Office hours

The Kooloobong Village Office is staffed by our Administration team Monday-Friday from 8:00am to 6:00pm. After Hours and on weekends the office is staffed by a Community Assistant24 hours a day the office can be contacted on (02) 4221 4770.

Security

All residents play a key role in maintaining a high standard of security within Kooloobong Village. To ensure your personal safety and the safety of your personal/ flatmate’s property, please ensure to:

  • Keep your main unit door locked at all times;
  • Lock all the doors and windows if you are the last to leave your unit;
  • Don’t leave any valuables (including shoes, clothes, surfboards etc) outside your unit;
  • Lock bicycles securely in the bicycle shed with a suitable lock

As the safety and security of Kooloobong Village is taken seriously and is everyone’s responsibility, residents may be issued with a warning and/or demerit points for breaches of community standards as per the Student Conduct in Residence Policy if found to have contravened the above

Please call the Community Assistant, Kooloobong Village staff or University Security if you have any concerns about your safety or security or if you notice anything suspicious in and around Kooloobong Village.

UOW Security can be contacted on (02) 4221 4555. We also encourage you to download the SafeZone app. 

Shared units

All shared units at Kooloobong Village are mixed gender with shared bathroom facilities.

Smoke detectors

Building 37, 73,74,75

A Standard evacuation will commence immediately upon the alarm being triggered. Residents should evacuate to emergency evacuation point.

Visitors

Any guest visiting or staying at any of the UOW residences needs to sign in and scan photo ID (Australian License or Photo Card) at the front counter each time they visit. All guests must be signed in at the office, have their sign-in slip on them and be accompanied by a current resident for the duration of their stay. It is important to remember that residents are responsible for their guests and their stay must not negatively impact on fellow residents or the residential community. There may be times when guest entry into any of the UOW residences is restricted, such as O-Week. Residents will be advised of these times by UOW Accommodation staff when required.

If you have visitors or guests staying more than 2 nights please contact the residence office to get permission prior to your guest’s arrival. Extended stays (3 nights or longer) are subject to approval by the Deputy Student Resident Manager and charges may apply. Please refer to the Overnight Guest Section of General Safety for more information.

 


Who To See About What

As a student at UOW and resident of UOW Accommodation you have access to a range of support staff and services. In the first instance we recommend that you contact the Administration staff who can link you with the relevant services or staff.  

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Lock outs and lost keys

All UOW Residents will receive 2 free lock outs per year. A $10 lock out fee will be applied for all subsequent lock outs.

If you are locked out please see the Administration Staff or Community Assistant on duty for assistance.

If you have lost your room key please contact the Office or Community Assistant on duty after hours immediately. There is a non-refundable $50 charge for lost keys.

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