Alternate Payment Plan
If you are experiencing difficulties (financial or otherwise) and you wish to pay your account by another means known as an Alternate Payment Plan (APP) please email email@example.com.
It is important to address your problem as soon as possible. If you apply for an APP (payment in instalments), please ensure that your account is paid in a regular fortnightly, monthly or lump sum payments. Final payment must be received by a minimum of 2 weeks prior to the contract end.
Under the Australian Privacy Act, UOW is not permitted to disclose your personal information to family members or any other third parties unless you have provided us with written consent or there is a lawful reason for UOW to provide your information to others.
If your parents or another third party will be responsible for the payment of your account, you remain responsible for forwarding details of your account to them. This should be done early so that payment due dates are not missed.
Budgeting and financial advice
To avoid any financial hardship, it is essential that you commit to a budget and stick to it. University can be stressful enough without having issues in relation to the payment of your bills. If you need further advice regarding financial matters you can contact the free on campus Financial Counselling Services offered by Mission Australia.
More information about what information and services that are available on campus can be found here:
Unless advised prior to processing of a refund of any fees, the monies will be returned to the credit card from which the accommodation fees were paid.
Any request to alter the details of a refund would need to be in writing and prior to the notification of refund. Please email firstname.lastname@example.org for more information.
Compulsory fees explained
There are two types of compulsory fees payable.
- Residential Fee (Weekly Room Rate)
- Ancillary Fees
Ancillary fees are charged to your account once per calendar year. These fees are covered by the Acceptance/Residential Pre-Payment and should not be included in:
- Payment in full; or
- Regular payments;
The fees include:
All residential students are covered under a Residential Students Insurance Policy.
An Insurance Declaration Form is supplied at arrival to your residence. To be eligible to be covered by insurance you must
- complete and return to your office staff within seven (7) days of your arrival
- provide any updates to your items when required i.e. you purchase a new laptop.
Your obligations under this policy include:
- taking all reasonable precautions to prevent further loss, damage or liability
- notify the police immediately
- notify the staff at your office - the staff will provide the forms that need to be completed to claim any losses
For any more information please see the staff in your residence.
If you need to make a claim on insurance, please use this form and submit it to your residence office:
Services and infrastructure
Ensuring that all residences are maintained to an acceptable standard services and infrastructure are maintained this fee is paid to maintain areas that are used in a communal sense and are necessary for the benefit of the entire community.
Community activity fund
All residences provide events and activities during the contract period. This fee goes to the contribution of establishing and ongoing costs associated with activities within the residence including but not limited to:
Live Out Loud
Academic information sessions
An application fee is paid upon submitting an application for accommodation. It is payable once only per year of application. If you have any questions about the application fee please contact the Admissions Team at +61 2 4221 5656
Acceptance/Residential Pre-Payment Fee
When you are offered accommodation you will be required to pay an acceptance fee, the Residential Fee Pre-Payment to secure your accommodation. This fee is applied to your account and appears as an Residential Fee Pre-Payment on your first statement as a credit. This fee is not a deposit and is not refundable when your agreement ends.
Frequently asked questions
What should I do if I am going to have problems paying my account?
The moment you are aware of this, you need to contact us to discuss your situation. This should be done via email email@example.com. A meeting may be required to gather further information and discuss a payment plan.
What happens if I fall behind in my payments?
If you have not made acceptable arrangements with us, the University has a number of options available, as outlined in the Student Resident Handbook. These include, but are not limited to
- applying a $200 late payment fee
- cancellation of future payments terms with all future payments required in advance
- preventing you access to your room/unit
- the withholding of your academic results and
- being referred to a credit agency for debt collection, resulting in additional charges and potentially impacting upon your credit rating.
If you are expecting funds from a scholarship or trust fund but cannot meet the due date deadline for payment in full please email firstname.lastname@example.org.
How can I check how much I owe for my accommodation account?
Contact email@example.com for any information regarding the balance of your account.
What if I have forgotten my Portal ID and PIN?
Click on the 'forgotten password' link on the login page of the Accommodation Portal. You will be asked for your username (email address) to be able to continue resetting your password.
How do I obtain a tax invoice or tax statement?
Contact the staff at your residence or visit us in Student Central (Building 17). Our staff can provide you with a copy of your statement or make arrangements for it to be emailed to you.
Who do I contact when I have a question in relation to my statement?
Please email firstname.lastname@example.org for more information on your account statement.
Phone: +61 2 4221 3555
Bangalay and Graduate House
Phone +61 2 4221 5556
Reception Email: email@example.com
Phone +61 2 4221 3351
Reception Email: firstname.lastname@example.org
Phone +61 2 4221 4770
Reception Email: email@example.com
Phone +61 2 4252 8242
Reception Email: firstname.lastname@example.org