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Paying your account

Paying your account and helpful financial information

This is an overview of useful information regarding your accommodation account, billing, and how to pay for your accommodation fees. Your account will be billed on a fortnightly basis (Weekly Rate x 2). For more information about your weekly rate please see the 2021 Schedule of Fees.

To ensure your account is always up to date, please ensure your fortnightly payment schedule is for two weeks to cover the fortnightly charges.

Your 2020 contract dates are:

 

Yearly contracts 

44 weeks 9/2/20 – 13/12/20 22 weeks 

45 weeks 2/2/20 – 13/12/20 22 weeks 

52 weeks 2/2/20 – 31/1/21 30 weeks 

 

Half-year contracts

Session 1 2/2/20 – 5/7/20***

Session 2 5/7/20 – 6/12/20***

Session 2 5/7/20 – 31/1/21

 

Your 2021 contract dates are:

52 week contract: 31 Jan 2021- 30 Jan 2022

45 week contract: 31 Jan 2021 – 12 Dec 2021

44 week contract: 7 Feb – 12 Dec 2021

 

Half year contracts:

22 week contract session 1: 31 Jan 2021 – 4 Jul 2021

22 week contract session 2: 4 Jul 2021 – 5 Dec 2021

 

Residents are responsible for fees from the start to the end of your applicable contract period which will be outlined in your letter of offer. 

Final payment

Final payment date for all payment methods will be due:

  • 44 Weeks Contract: 22 November 2021
  • 45 Weeks Contract: 22 November 2021
  • 52 Weeks Contract: 17 January 2022

***Study Abroad Session 1 2020: 21 June 2021

***Study Abroad Session 2 2020: 22 November 2021

Payment methods

Here at UOW Accommodation Services, we have two preferred payment methods. These are upfront payment and regular payments.

Payments in full

To ensure your stay with us is made as easy as possible for you, we do prefer and recommend your account be paid in full as early possible. You can send us an email to let us know when you will be paying if you intend to pay in full at a later date.  

If paying your account in full:

Accommodation Services
University of Wollongong
PO Box U279
Northfields Ave
Wollongong, 2500

Regular payments

To make regular payments, you will simply need to log into the accommodation web portal to make payments from your credit or debit card.

Your accommodation account will be billed fortnightly. You will need to login to the accommodation portal to see your account and the fortnightly fees applied to your account. This enables residents to see what payments are required to keep their account up to date.

You can still pay your accommodation fees up front or in lump sum payments. These payments will simply put your account in credit until the fortnightly fees are applied. 

Alternate Payment Plan

If you are experiencing difficulties (financial or otherwise) and you wish to pay your account by another means known as an Alternate Payment Plan (APP) please email askuow@uow.edu.au.

It is important to address your problem as soon as possible. If you apply for an APP (payment in instalments), please ensure that your account is paid in a regular fortnightly, monthly or lump sum payments. Final payment must be received by a minimum of 2 weeks prior to the contract end.

Privacy

Under the Australian Privacy Act, UOW is not permitted to disclose your personal information to family members or any other third parties unless you have provided us with written consent or there is a lawful reason for UOW to provide your information to others. 

If your parents or another third party will be responsible for the payment of your account, you remain responsible for forwarding details of your account to them. This should be done early so that payment due dates are not missed. 

Budgeting and financial advice 

To avoid any financial hardship, it is essential that you commit to a budget and stick to it. University can be stressful enough without having issues in relation to the payment of your bills. If you need further advice regarding financial matters you can contact the free on campus Financial Counselling Services offered by Mission Australia. 

More information about what information and services that are available on campus can be found here: 

https://www.uow.edu.au/student/finances/money/index.html     

Refunds 

Unless advised prior to processing of a refund of any fees, the monies will be returned to the credit card from which the accommodation fees were paid.

Any request to alter the details of a refund would need to be in writing and prior to the notification of refund.  Please email askuow@uow.edu.au for more information. 

Compulsory fees explained

There are two types of compulsory fees payable.  

  1. Residential Fee (Weekly Room Rate)
  2. Ancillary Fees 

Ancillary fees

Ancillary fees are charged to your account once per calendar year. These fees are covered by the Acceptance/Residential Pre-Payment and should not be included in:

  • Payment in full; or
  • Regular payments;

The fees include: 

Insurance

All residential students are covered under a Residential Students Insurance Policy. 

An Insurance Declaration Form is supplied at arrival to your residence.  To be eligible to be covered by insurance you must

  • complete and return to your office staff within seven (7) days of your arrival
  • provide any updates to your items when required i.e. you purchase a new laptop. 

Your obligations under this policy include: 

  • taking all reasonable precautions to prevent further loss, damage or liability
  • notify the police immediately
  • notify the staff at your office - the staff will provide the forms that need to be completed to claim any losses

For any more information please see the staff in your residence. 

If you need to make a claim on insurance, please use this form and submit it to your residence office:

Services and infrastructure

Ensuring that all residences are maintained to an acceptable standard services and infrastructure are maintained this fee is paid to maintain areas that are used in a communal sense and are necessary for the benefit of the entire community. 

Community activity fund

All residences provide events and activities during the contract period. This fee goes to the contribution of establishing and ongoing costs associated with activities within the residence including but not limited to:

ResPASS

Live Out Loud

Fitness Classes

Academic information sessions

iLive

Positive Living 

Additional fees 

Application fee

An application fee is paid upon submitting an application for accommodation.  It is payable once only per year of application.  If you have any questions about the application fee please contact the Admissions Team at +61 2 4221 5656

Acceptance/Residential Pre-Payment Fee

When you are offered accommodation you will be required to pay an acceptance fee, the Residential Fee Pre-Payment to secure your accommodation.  This fee is applied to your account and appears as an Residential Fee Pre-Payment on your first statement as a credit.  This fee is not a deposit and is not refundable when your agreement ends. 

Frequently asked questions

What should I do if I am going to have problems paying my account?

The moment you are aware of this, you need to contact us to discuss your situation. This should be done via email askuow@uow.edu.au. A meeting may be required to gather further information and discuss a payment plan. 

What happens if I fall behind in my payments?

If you have not made acceptable arrangements with us, the University has a number of options available, as outlined in the Student Resident Handbook. These include, but are not limited to

  • applying a $200 late payment fee
  • cancellation of future payments terms with all future payments required in advance
  • preventing you access to your room/unit
  • the withholding of your academic results and
  • being referred to a credit agency for debt collection, resulting in additional charges and potentially impacting upon your credit rating. 

If you are expecting funds from a scholarship or trust fund but cannot meet the due date deadline for payment in full please email askuow@uow.edu.au.

How can I check how much I owe for my accommodation account?

Contact askuow@uow.edu.au for any information regarding the balance of your account.

What if I have forgotten my Portal ID and PIN?

Click on the 'forgotten password' link on the login page of the Accommodation Portal. You will be asked for your username (email address) to be able to continue resetting your password.

How do I obtain a tax invoice or tax statement?

Contact the staff at your residence or visit us in Student Central (Building 17). Our staff can provide you with a copy of your statement or make arrangements for it to be emailed to you. 

Who do I contact when I have a question in relation to my statement?

Please email askuow@uow.edu.au for more information on your account statement. 

Contact details

Accommodation Services

Phone: +61 2 4221 3555
Email: askuow@uow.edu.au

Bangalay and Graduate House

Phone +61 2 4221 5556
Reception Email: bangalay@uow.edu.au

Campus East

Phone +61 2 4221 3351
Reception Email: campuseast@uow.edu.au

International House 

Phone +61 2 4221 5252
Reception Email: internationalhouse@uow.edu.au

Kooloobong Village

Phone +61 2 4221 4770
Reception Email: kooloobong@uow.edu.au

Marketview

Phone +61 2 4252 8242
Reception Email: marketview@uow.edu.au

Weerona

Phone: +61 2 4221 5240
Reception Email: weerona@uow.edu.au

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