Checking into your residence

You are welcome to move into your new residence from the date specified in your letter of offer/Accommodation Agreement. If you wish to move in earlier, please ensure to contact your residence at least two weeks prior to your intended arrival.

Please note the check in time is 2pm. If you wish to arrive earlier than the date specified in your UOW Accommodation Services Agreement, please contact your place of residence to arrange approval.

Room allocations and changes

Whilst residents may express a preference for a particular room or unit, actual allocations are made at the discretion of the relevant Associate Director, Student Residence. In allocating rooms to individual residents, the Associate Director, Student Residence takes into consideration many factors, including resident preferences, while attempting to provide a diverse cultural environment. Room and inter-residence transfers are considered on a case by case basis. If you wish to apply to change your room or residence during the year, you can complete an Application to Transfer Request form, available from your Residence Administration Office and also at Student Central - Accommodation Services (take a ticket for Accommodation Services). Changes are subject to availability and approval by the Associate Director, Student Residence. Please note charges apply.

UOW Accommodation Services reserves the right to consolidate units (for example: merge two units within both of which there are vacant rooms to make a fully occupied unit) in order to reduce cleaning costs, enhance safety and security, and reserve or retain complete units for guests or emergencies. This means some residents may be reassigned to a new room. Whilst this process may be applied at any time, it is more likely to occur during the Summer Session.

Room inventory

A room/unit condition report will be issued on arrival. You must:

  • complete the form,
  • report any maintenance issues immediately via the online maintenance system,
  • return the completed form to your residence within seven (7) days of your arrival.

When you vacate your room/unit, a room inspection will be completed. If there is any damage or items missing from your room, an audit will be conducted on the original room condition report that was completed on arrival. For example, if a hole in the wall was evident on arrival and was not reported on the condition report and a maintenance issue logged, costs will be charged to your account. Additionally, the room must be left as you found it and you will be charged for refitting door closers, fly screens, putting beds back together, or reversing any other alterations made to the condition of your room.

Identity verification

When you check-in at your UOW Accommodation Services residence, you will be asked to verify your identity by producing photo identification (such as an Australian Drivers’ Licence or Australia/International Passport). You will also be asked to have your photograph taken. This image will be stored electronically to assist in:

  • verifying your identity if you become locked out of your room/ unit without identification,
  • when purchasing tickets/entry to “resident only” events,
  • to assist staff in identifying persons who may have been involved in breaches of residential community standards.

There may be times where, for the maintenance of good order or security, you may be asked to demonstrate, by producing photo identification, that you are a current UOW Accommodation Services resident.

Room keys and cards

You will be asked to sign a register for all keys and cards issued by UOW Accommodation Services. Charges apply for lost or stolen keys and/or cards. Please note for the safety and security of your residence any lost key should be reported immediately to your residence office. This will allow the office to cancel the lost key, arrange for a replacement key/card, and prevent any unauthorised access to the residence and your unit/room.