Frequently asked questions (FAQs)

We have put together a list of frequently asked questions for both our students and staff. If you have any questions that you would like answered that are not here, get in touch with our team and we will be happy to help.

FAQs - Students

Complete our online registration form. If you are studying at any of our Australian campuses or online. 

If you're studying at one of our UOW offshore locations, get in touch with your specific student support service below:

Once you have submitted your registration form, you will be contacted within 48 hours to arrange an appointment with your allocated Disability Liaison Officer (DLO). We get in touch via the contact details you provide in the registration form (we can only use your UOW student email if you're a current student).

In your appointment, we will work through what you're going through and how we can assist you during your time at UOW. It is all confidential and our team are very experienced in this space so you can feel safe and supported in this discussion. 

Bring along any supporting medical information that was not uploaded during your online registration. If your medical practitioner is holding most of your documentation, fill out this form so it can be released to us for our internal use in assisting you. 

You are also able to bring along / include a support person in your appointment if you would like to. 

  • A brief overview of your medical conditions, injuries or disabilities
  • How this will impact your study and the learning environment for your course
  • Any recommendations from health practitioners and/or any provisions from Year 12 or other tertiary institutions
  • Recommended reasonable adjustments (RAs) to promote and support an inclusive teaching and learning environment
  • Discuss how long the RA document will be valid for (semester, year, degree)
  • You will agree on the terminology used to explain your health circumstances to academic staff and sign a release of information form (this is to ensure that we are both on the same page about who knows about your circumstances and what they are told about it - all of which you have to be comfortable with)
  • Permission to obtain information from other parties such as your Doctor might also be required to determine your RAs.

Your DLO will make an initial assessment of your needs, based on clinical documentation and the impact of your medical conditions, injuries or disabilities on your ability to undertake academic tasks. They will then provide support and advice throughout your studies to facilitate a positive learning environment. They are here to back you up while you study at UOW and make sure that you feel confident and safe at UOW. 

During your initial appointment with your DLO, you will be asked to complete a Permission to release information form. This will make sure you know exactly who will be given the information and will only go out if you agree to it. 

  • Relevant staff in the Disability Services Unit will be advised as part of the process of arranging your reasonable adjustments (RAs) and other support services you may need. 
  • Relevant academic and professional staff directly involved in the arranging and delivery of your RA within the university will also be advised - again, this is so your reasonable adjustments can be activated and put in place. 
  • Your RA will be sent to you and the following people:
    • Subject co-ordinators (related to your course)
    • Head of Students (Host) or relevant teaching or placement staff
    • If you have exam adjustments (AEA’s), this information is sent to our Exams Team.

Reasonable Adjustments (RAs) are developed in consultation with a Disability Liaison Officer and are specific to the student’s learning needs.

No two students are the same, even if they have the same medical conditions, injuries or disabilities. We look at each individual student and work with them to ensure they get the personalised and specific assistance they need to thrive at UOW. 

When you meet with a Disability Liaison Officer, they will discuss how your medical conditions, injuries, disabilities, or carer responsibilities impact upon your learning. They will then apply reasonable adjustments based on the learning requirements and outcomes of subjects you are studying. 

We may consider adjustments previously arranged for you at other institutions; however, the same adjustments are not guaranteed, as the university is a different learning environment. 

No, you do not need to disclose the nature of your medical conditions, injuries or disabilities to your lecturers / tutors, however a discussion where needed, about your reasonable adjustments can be helpful.

You will have the opportunity to discuss with your Disability Liaison Officer how much information about your situation you would like outlined on your reasonable adjustment document. Even if you are uncomfortable with too much being shared, we are still here to provide you with assistance and reasonable adjustments and will work out a way to move forward that you are comfortable with. 

Yes, your RA supports requests for a reasonable extension of up to one week without the need to supply further medical documentation or apply for academic consideration.

The email request must be made in advance of the due date by the student and be related to the impact of their registered medical conditions, injuries or disabilities.

Requests for extensions beyond one week require further consultation between you, your DLO and Subject Coordinator. Refer to you RA for these instructions.

You must notify your subject coordinator and tutor / lecturer beforehand where possible, and if not, as soon as you can.

You may be asked to follow the academic consideration process or complete an appropriate alternate assessment task if this is reasonable.

Get in touch to talk it through with us. If your medical condition, injury or disability changes or moves into a different state and you wish to modify your RA documents, contact your Disability Liaison Officer (DLO). 

We will work with you to amend your reasonable adjustment (RA) if needed and update your subject coordinators to adjust accordinly to back you up.

No, if you are eligible for this reasonable adjustment it will be specified on your RA document.

Your DLO will notify the Exams Team of your Alternative Exam Arrangements (AEAs) for the final exams.

The Exams Team will then send you a confirmation email. You should check your SOLS Exam Timetable for a “YES” in the RA column.

Yes, if you are eligible for this reasonable adjustment you are required to contact the Subject Coordinator at least 2 weeks prior to the assessment date for in-session exams, practical exams, tests and quizzes. Check with them if your Alternative Exam Arrangements are required.

When you are unable to sit your exams during the session or in the university scheduled exam period, you may be eligible for a deferred exam.

You are required to follow the academic consideration process for a deferred exam:

At the University of Wollongong, the Roads and Maritime Services Mobility Permit Scheme applies.

Students and staff with an RMS Mobility Permit Scheme Card (RMS MPS) will be able to park without charge in university parking spaces set aside for people with medical conditions, injuries or disabilities.

RMS Mobility Permit Scheme Card holders who need to regularly use the disability parking spaces in the Short-term Parking Station may wish to use an E-tag. These are available through the Disability Services team on presentation of an RMS MPS card. Get in touch to discuss. 

For further information refer to the UOW Parking website.


Raising children and working part-time or full-time while studying can be quite a challenge. However, having childcare responsibilities are not a medical condition, injury or disability, and therefore you are not eligible for reasonable adjustments. 

However, if your child has a medical condition, injury or disability and you are providing a significant level of care, you may be eligible for a carer’s reasonable adjustment (RA) document. A student seeking support as a carer must provide supporting documentation from an appropriate health professional treating the person receiving care.

Hearing loops are available in most lecture theatres.

A list of teaching areas with hearing loops can be found here.

Transcription services can be arranged for eligible registered students. Transcription is the production of a typed copy of words spoken in a lecture, tutorial or class.

There may also be other assistive technology options. Students with a hearing impairment are also encouraged to explore hearing technologies with their audiologist.

It does not. You will need to apply for academic consideration and provide relevant documentation for issues not related to your disability or medical condition such as having the flu, sport related injuries, etc.

All reasonable adjustment (RA) documents have expiry dates.

If your RA document is still within its valid dates, you may still use it. If your RA document has passed its expiry date then it cannot be used.

You will receive an email from Disability Services to remind you when your RA is approaching its expiration date.

Yes. You can still apply to Disability Services and you can discuss this in your initial meeting with a Disability Liaison Officer (DLO).

No. In compliance with UOW’s privacy and confidentiality agreement, your academic transcript or any other official university documents will not show your registration with Disability Services.

FAQs - Staff

No. Students are required to provide appropriate documentation when they register with Disability Services.

If it is considered reasonable, the student will receive a RA for extensions.  The RA document then becomes the evidence to support extension requests and students are not required to provide further medical documentation.

A student with a reasonable adjustment is allowed to request for a reasonable extension of up to one week without the need to supply further medical documentation or apply for academic consideration.

The email request must be made in advance of the due date by the student and be related to the impact of their registered medical conditions, injuries or disabilities.

Requests for extensions beyond one week require further consultation between the student, Disability Liaison Officer (DLO) and Subject Coordinator. Further medical documentation may be required.

No. Student’s adjustments have been determined based on need and medical documentation and unless shared on their RA or by the student, they are not to be approached or questioned about it.

It is important to note that students have indicated to their Disability Liaisong Officer (DLO) what level of information they are comfortable sharing on their RA document. Usually, if a student is comfortable in sharing further information with academic staff, they will either volunteer that information, or the DLO will add the information into their RA document.

Expiration dates are listed at the top of the reasonable adjustment (RA) document. All RA’s have expiration dates although some can last longer than others depending on the student’s situation.

A student who has been allocated extra time during examinations has received adjustment based on a professional assessment.

The Disability Liaison Officer (DLO) has taken into consideration the student’s ability to complete such a task given the limitation of their condition in comparison with other students.

Examination adjustments are designed to reduce the impact pf barriers experienced resulting from a medical condition, injury or disability.  It is important to remember that students who do not experience those barriers would not be impacted in the same way; therefore do not need the adjustment.


Adjustments recommended in a student’s RA document have been assessed as reasonable by a Disability Liaison Officer (DLO) and have been made based on the student’s medical documentation. 

To comply with legislative requirements, adjustments listed in the RA document need to be implemented unless academic integrity or learning outcomes of the unit is compromised.

If you are unsure or wish to discuss please contact the DLO whose contact details are outlined in the RA document.

Students may find that they require some or all adjustments outlined in their reasonable adjustment (RA) documents, while other times they may be able to engage with their studies independently of their adjustments. Learning and associated tasks can vary from subject to subject.

The important thing is that all adjustments outlined in the RA document are supported, enabled and available whenever required. 

No. Reasonable adjustment (RA) documents cannot be written to backdate any assessments or exams. 

If the student registers with Disability Services they may be able to receive a RA document to assist them with future assessments / exams.