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IT support FAQs

IT support and services, including equipment loan, is available to help you get set up for remote learning.

Student IT support is available 7 days a week.

IT support

Our dedicated Student IT Support service is still here to help during our regular opening hours during session.

  • Monday - Friday: 8am to 10pm
  • Saturday and Sunday: 10am to 8pm

Contact details

UOW's IT teams are doing as much as possible to provide IT support and advice to students. Over this period, the team is working very hard to sustain a higher than usual volume of support.

The UOW Library and Student Labs are currently open, but we have limits in place on the number of people using the lab to comply with physical distancing requirements.

Some subject-specific software is available remotely. See software available remotely (Knowledge Base). There is also Antivirus software available for your use.

To request or suggest software, please contact us on askuow@uow.edu.au noting what you need.

The University is assessing issues coming in on a daily basis, and individual cases are being managed directly with students.

We're working hard in the background to provide the best tools and support for remote learning, and will provide more information as soon as possible.

Currently UOW facilities remain open, and the UOW Wi-Fi network, library, computer labs, research and study spaces are available to staff and students, subject to physical distancing requirements that must be followed in each location.

If you have issues with technology or constraints that impact on your ability to learn remotely, please contact us on askuow@uow.edu.au

The University is assessing requests coming in on a daily basis, and individual cases are being managed directly with students.

The University has a limited number of laptops and desktop computers available for loan, for students who need them in order to study remotely.

To request a computer, please contact us on askuow@uow.edu.au

The University is assessing requests coming in on a daily basis, and individual cases are being assessed and managed directly with students.

Each Faculty at UOW provides a Moodle site with information and support specific to the unique requirements of their subjects.

You can also access useful tips and support in the Knowledge Base – which includes articles on using Webex, Zoom and remote learning tools.

UOW's Library and Student Computer Labs are currently open, subject to physical distancing requirements and occupancy limits that must be followed in each location.

Scheduled cleaning at these locations is more often than usual, and also more rigorous.

Yes, UOW Wi-Fi network remains available on campus.

Most mobile phone headphones will work with your laptop or tablet.

If you do need to purchase headphones, UOW's Unishop is still open, and is also able to take orders online for delivery. Shop now at Unishop.

Many retailers sell affordable headphones or connectors (electronics, supermarkets and petrol stations).

Each course will have unique arrangements. Check with your lecturer or subject coordinator to find out how you can schedule learning to your time zone.

Lectures stored in ECHO360, and content in your Moodle site should be available at a later time for review.

Real-time activities, such as live tutorial discussions, will often be scheduled in a range of different time slots; so you can select a tutorial groups at a time that is best suited to your own schedule. These tutorials are intended to run in real time for participants, and while arrangements could be made for review at a later time, they may not be recorded by default.

UOW students who are currently in China and who need assistance with accessing UOW remote learning should contact their Faculty Subject Coordinator.

The Subject Coordinator will organise access to a virtual private network (VPN) connection through IT support. This will also speed up your access to learning resources over the internet.


If you have concerns or questions about the transition to remote delivery, please contact UOW via the Feedback page

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