UOW student services will be limited during the upcoming holiday period, from Saturday 24 December to Monday 2 January. If you need assistance during this time, please refer to the below information regarding the availability of Student Services and UOW health, wellbeing and security services.
Student Services
Wollongong campus
- Sat 24 - Tues 27 Dec: Closed
- Wed 28 - Fri 30 Dec: Available 9 am - 4 pm via phone (02) 4221 3927 and email askuow@uow.edu.au
- Sat 31 Dec - Mon 2 Jan: Closed
- Tues 3 Jan onwards: Available 9 am - 4 pm via phone, email and in-person at Student Central (Bld 17)
Regional and Metro campuses
Regional and Metropolitan campus closures are listed below. There will be no coverage of phones or email at these campuses during the closure periods. Urgent enquiries should be directed to Student Services via askuow@uow.edu.au.
- Batemans Bay: Closed Thurs 22 Dec - Mon 2 Jan
- Bega: Closed Thurs 22 Dec - Sun 8 Jan
- Shoalhaven: Closed Mon 19 Dec - Mon 2 Jan
- Southern Highlands: Closed Fri 23 Dec - Mon 2 Jan
- Southern Sydney (Loftus): Closed Sat 24 Dec - Mon 2 Jan
- South Western Sydney (Liverpool): Closed Sat 24 Dec - Mon 2 Jan
- Sydney CBD: Closed Fri 23 Dec - Mon 2 Jan
UOW Security
UOW Security is available 24 hours a day, 7 days a week, including public holidays. During the holiday period they will be available to respond to requests for all UOW campuses, including Regional and Metro. Check the UOW Security website for how to contact Security in an emergency or for general enquiries and safety escorts.
Student Support Services
Is this an emergency? Call 000 or UOW Crisis Security (if on campus) at 4221 4555.
UOW 24-hour Wellbeing Support Line
The Wellbeing Support Line is available 24/7 over the holiday break to provide free and confidential advice to onshore UOW students who may be experiencing emotional distress, are overwhelmed or stressed.
Call 1300 036 149 or text 0488 884 164.
UOW Counselling Services
The UOW counselling team is available on weekdays over the holiday break, not including public holidays. This service is a free and confidential space where you can discuss concerns that may be impacting academic performance or mental health and wellbeing. Register for counselling support here.
Counselling and Wellbeing Support for Students Overseas
LifeWorks counselling is available to all students enrolled in an Australian campus and studying offshore 24/7 over the holiday break to provide free and confidential counselling services in different languages, to support emotional, mental and general psychological wellbeing. Access immediate support from wherever you are using LifeWorks’ global phone directory. Find out more about UOW’s counselling services for international students here.
UOW Student Support Coordinators
UOW Student Support Coordinators are available until Fri 23 Dec, 2022 and return Tues 3 Jan, 2023.
Contact via faculty or campus email address to speak to a Student Coordinator:
- Faculty of the Arts, Social Sciences and Humanities (ASSH): ssa-assh@uow.edu.au
- Faculty of Business and Law (BAL): ssa-bal@uow.edu.au
- Faculty of Engineering and Information Sciences (EIS): ssa-eis@uow.edu.au
- Faculty of Science, Medicine and Health (SMAH): ssa-smah@uow.edu.au
- South West Sydney (Liverpool) ssa-sws@uow.edu.au
- Sydney CBD (SBS) ssa-sbs@uow.edu.au
- Southern Sydney (Loftus) ssa-loftus@uow.edu.au
Safe and Respectful Communities (SARC)
The Safe and Respectful Communities (SARC) team will continue to provide support over this period for any sexual assault or sexual harassment critical incidents. They can be contacted on email at uow-sarc@uow.edu.au or via phone (02) 4221 3344.
Future Students
- Mon 26 - Tues 27 Dec: Closed
- Wed 28 - Fri 30 Dec: Available 9 am - 5 pm
- Sat 31 Dec - Mon 2 Jan: Closed
- Tues 3 Jan onwards: Available 9 am - 5 pm
Contact details for future student enquiries can be found here.
Please note that during this period, the Future Students team will have minimal staff available, and you may experience a delay in response times. Unless the matter is urgent, please consider contacting Future Students on or after Tues 3 Jan, 2023. Thank you for your patience and understanding.
Graduate Research School
The Graduate Research School (GRS) will be closed during this period. Higher Degree Research (HDR) candidates can find answers to frequently asked questions and other helpful information on the Graduate Research School website. Alternatively, HDR candidates can send an email to graduate-research-school@uow.edu.au and staff will reply after the office reopens on Tues 3 Jan, 2023.
IT Support
IT support hours will also vary during this time:
- Sat 24 Dec, 2022 - Sun 1 Jan, 2023: IT support will not be available
- Mon 2 Jan, 2023: IT support will be available from 9 am - 5 pm
- Tues 3 Jan, 2023 - Fri 6 Jan, 2023: IT support will be available from 8 am - 6 pm
You can access IT support in the following ways:
- Online: servicedesk.uow.edu.au
- Phone: +61 2 4221 3000
For IT user account help, visit uow.info/password
For further detail on opening hours, please visit uow.edu.au/its/support
UOW Library
UOW Library (Wollongong campus) will be closed from Sat 24 Dec, 2022 - Mon 2 Jan, 2023, re-opening at 8.30 am on Tues 3 Jan, 2023. All staffed Library services, including Live Chat and Document Delivery will be unavailable during this period. Items can still be returned to Wollongong Campus via the after-hours bin at the rear west-side of the Library (opposite the P2 carpark). Visit the Library website to review opening hours for Regional and Metropolitan campus libraries.
UOW Accommodation
UOW Accommodation will remain open to residents during this period. Staff will be available at residences, including public holidays and weekends.
UOW College
UOW College will be closed from Fri 23 Dec, 2022 - Mon 9 Jan, 2023.