For the week of 12 - 16 July 2021, the university will close many of its campuses as part of UOW's COVID-19 business recovery strategy.
Many staff will be on annual leave during this period and some services will be limited. The university has put together the following overview of what will - and will not - be available during this period.
All services and facilities will resume as per normal from Monday 19 July.
In the meantime, students should continue to monitor NSW Health advice and follow any restrictions for Greater Sydney, the Central Coast, Blue Mountains, Wollongong and Shellharbour, including the current stay-at-home order in place.
Should any of the below details change, we will let students know as soon as possible, and update our website. Our priority continues to be the safety of our students, staff and the community.
UOW Security continues to be available 24 hours a day, 7 days a week. The security team at Wollongong campus are the emergency coordination centre for all campuses.
Teaching and learning
Most teaching staff (including Heads of Students and Academic Program Directors) will be on leave. Consultations will not be available during this period, and students should expect delays in receiving responses to any direct enquiries.
Students requiring academic advice are encouraged to seek consultation from their lecturers and tutors before this leave period.
Key Dates: release of results and review of mark or grade
Autumn session results will be released and available to students in SOLS on Thursday, 8 July 2021.
If you wish to request a review of your mark or grade, you will need to:
- Contact your Subject Coordinator as soon as possible after results have been released.
- If you are still dissatisfied with your mark or grade after having received feedback from your Subject Coordinator, you may submit a formal request for a review (via this online form) by the Head of School within ten (10) working days after results have been released. Find out more about the process here.
The July closure period (12 to 16 July) will not count towards the 10 working days in which you have to submit a formal request for a review. For example, if your results are released on 8 July, you would normally have needed to apply by 21 July. Instead, you will have until 28 July to do so.
Should you have any questions regarding the process, please contact Student Service.
Student Central will continue to be available for phone and email enquiries. The Student Central Office in Building 17, UOW Wollongong Campus will be closed for face-to-face service.
- Operating hours: 9am - 5pm (AEST), Monday - Friday
- Phone: +61 2 4221 3927
- Email: email@example.com
- Got a question? Search for the answer via our online FAQ database: AskUOW
The Graduate Research School (GRS) will be closed during this period. Students can find answers to frequently asked questions and other helpful information on the Graduate Research School website. Alternately, students can send an email to firstname.lastname@example.org and staff will reply when the office reopens.
IT support will be operating and available to students.
- Operating hours: 9am – 5pm, Monday – Friday, 10am – 8pm, Saturday - Sunday
- Online: servicedesk.uow.edu.au
- Phone: +61 2 4221 3000
For IT user account help, visit https://uow.info/password
Student computer labs in Building 17, UOW Wollongong Campus will be open and available to students.
- Opening hours: 9am – 5pm, Monday – Friday and 10am – 8pm, Saturday - Sunday
The UOW Library (Wollongong campus) will be open from 9am to 8pm, Monday - Friday and 10am – 8pm, Saturday - Sunday. Live chat, face-to-face enquiries, document delivery, inter-campus delivery and offsite storage services will be available. Limited staffing may impact response times. Visit the Library website for up-to-date information on opening hours for all UOW libraries, including regional and metropolitan campus libraries.
Careers Central offers an extensive range of online resources available 24/7.
- Career resources: Explore everything you need to know to get and keep a job, take an online mock interview, or practice aptitude tests online
- Career consultations and workshops will resume the week of 19 July
Disability Services will continue to take appointment bookings. Students can contact the service via telephone: (02) 4221 4942 or email: email@example.com. Students can also register with the disability service via the website. The full service will resume the week of 19 July.
Future Students service team will continue to be available for phone and email enquiries. The Student Central office in Building 17, UOW Wollongong Campus will be closed for face-to-face service:
Office of Global Student Mobility (OGSM) will be unavailable.
Student mental health
- The free and confidential UOW 24 Hour Student Wellbeing Support Line is available 24/7, for students enrolled at any UOW Australian campus. To access this service call 1300 036 149 or text 0488 884 164. If you are outside Australia, you can access the service via text, though can request the service to call you back. Please note that calls made to the service from outside Australia may incur charges.
- For international students who are a member of BUPA, you have access to a specific 24-hour telephone student support line. Advice can be provided in 180 languages, for a range of emergency situations, medical or otherwise. Find out more here.
- Counselling appointments will continue. Students are reminded to register with the counselling service via the website and can expect a response from the service within 2 - 3 business days.
- You will find on our website a list of external counselling services which offer online and phone support.
Students can also download our support flyer which provides details on a range of external services available for students experiencing hardship, including:
- BUPA’s 24-hour student support line – available to international students with BUPA overseas cover
- Ask Izzy – a website that allows students to search for support and food services located in and around their area
- Study NSW Food Hampers – free food hampers for international students
Student Support Advisors will be available. To make an appointment contact the SSA service for your faculty. The team will get back to you within two business days.
The Safe and Respectful Communities (SARC) team will continue to provide support for students over this period.
The following Learning Co-Op programs will not be running during this week, however, students can find a range of online resources on the website, which are available 24/7.
- Arrive & Thrive
- Peer Assisted Learning
- Peer Assisted Coaches
- Couch Conversations
- Online Drop-in Sessions
- Extended Consultations
The Student Advocacy Service (SAS) team are available to students who are in urgent need of support over this period. Email firstname.lastname@example.org
International Student Programs will be unavailable.
Regional and Metropolitan campuses
Regional and Metropolitan campus arrangements during this period are listed below. Students are advised to contact Student Central for assistance if needed.
Batemans Bay: Campus Administration will be closed; building access will be available for students with a current access card.
Bega: Campus Administration will be closed; building access will be available for students with a current access card.
Shoalhaven: Campus Administration will be closed; building access will be available for students with a current access card.
Southern Highlands: Campus Administration will be closed; building access will be available for students with a current access card.
Southern Sydney: Campus Administration will be closed; building access will be available for students with a current access card.
South Western Sydney (Liverpool): Campus will be open as per normal hours: 8am – 10pm AEST, Monday - Friday. Campus Administration will be closed.
Sydney CBD Campus (including Library and study spaces): Due to the health restrictions currently in place in Greater Sydney, the campus will be closed. Business and Law Central remains available for service – you can contact us in the following ways (9am - 9pm AEST, Monday to Friday):
UOW Accommodation will remain open to residents during this period and staff will be available.
Pulse Pantry will operate on Wednesday 14 July from 11 am – 12 pm, or until stock runs out. Located next door to Campus Pharmacy in Building 11.
For operating hours of food and retail outlets on campus, visit the UOW Pulse website.
UOW College classes and all services are operating online during this week. Please contact the college for further information.