As more Library users returned to campus in 2022, it was important to reconnect with you to find out how your needs had changed.
We asked how you feel about Library facilities, resources and services. Using whiteboards and an online Padlet you provided us with hundreds of comments, thank you!
While UOW has formal feedback channels, this activity was designed as a light-touch way to gain your insights and inputs to help inform improvements. We’ve actioned some of your ideas and have also initiated or progressed many other suggestions.
You told us...
After collating almost 600 points of client engagement (including 400+ post-it notes), we had 90 unique suggestions. Some recommendations were actioned immediately (see table below).
| You told us... | So we... | Status |
|---|---|---|
| You wanted 24-hour access to library services | Secured Student Services and Amenities Fee funding to pilot extended hours at Wollongong for Autumn and Spring exam periods in 2023. See our Opening Hours for details. Shoalhaven campus provides students with after hours access (conditions apply). | Complete |
| You liked the BYOD Docking Monitor Hubs (to connect your laptop with another computer screen) |
Installed an additional 13 monitor hubs on the Ground Floor of Wollongong Campus Library. We now provide access to:
|
Complete |
| Cleaning at Shoalhaven could be improved | Informed the contractor – cleaning improved and being monitored. | Complete |
| To make better use of the previous Makerspace location | Opened the space up to the Students’ Hub for targeted student services in 2023. | Complete |
| Temperature could be better regulated | Worked with UOW’s Facilities Management Division to adjust the air conditioning temperature. | Complete |
| Live Chat connection sometimes dropped out | Added a prompt at the start of a chat interaction to suggest the user pops out the chat window. | Complete |
| People were making too much noise in Quiet Zones |
|
Complete |
How did we collect your insights?
From 5-23 September, we set up whiteboards at Wollongong and Shoalhaven campus libraries asking: What are we doing well? What could we be doing better? What else should we be doing?
We also set up an online Padlet and embedded it on the Library homepage for people to anonymously submit comments as well as have the ability to vote on other users’ comments.
The whiteboards also featured a QR code with a link to the online Padlet, providing a touch-free, COVID-safe option. Open and anonymous, the whiteboard and Padlet allowed students to see each other’s responses, fostering engagement and a sense of connection.
All contributions were submitted anonymously, and no personal details were recorded, stored or shared.