Password Management FAQs

Password Management System FAQ

What is the UOW Password Management System?
The UOW self-service password management system provides you with the ability to manage your UOW user account password with secure online recovery, including alternate email and SMS options. All you need to do is set up your "UOW account security profile" and you will have access to secure online recovery options for your UOW account password. 


What is your UOW account security profile?
Your UOW account security profile provides us with the password recovery information we need to provide secure recovery options for your UOW account. Once set up you will have access to secure online recovery options for your UOW account password. Your security profile includes your name, alternate email address, personal security code, date of birth and *mobile number (*optional). Note that the alternate email is a mandatory component of the email.

Having set up your security profile you can then reset an expired or forgotten password online. If you forget your password you can click on the “Reset an expired or forgotten password” link and follow the prompts. You will receive an email (sent to your alternate email, not your UOW or UOWmail email address) or SMS with a token code. You can either enter this token code directly into the browser window, or follow the link from the email message to a website where you will be able to reset your password. Note: For security reasons a time limit of 5 minutes applies to the website window that opens from the link. After 5 minutes you are automatically logged out. 


Do I have to provide an alternate email address?
Yes, to setup a security profile you will need to provide an alternate email address. We will use the alternate email address to send you a token code and a link to a website where you will be able to reset your password. Under the new service you also have the option to enter a mobile number. So if you need to recover a forgotten or expired password you can use the SMS option instead of the email 


 What if I don’t have an alternate email?

You can very easily create a personal email account on one of the free commercial email services with easy access via the browser on your computer or mobile device. Some of the more popular services are: Outlook (replaced Hotmail), Gmail, Yahoo.

  • You can read what other people think at the following website: Top 15 Free email services
  • To set up a Hotmail (Outlook) account, go to www.outlook.com and fill in the required information.
  • To set up a Gmail account go to www.gmail.com and fill in the required information  

Do I have to provide a mobile number?
No this is optional. A mobile number will only need to be provided if you would like to have an SMS recovery option. Providing your mobile number will allow you to receive reset information via both your alternate email and SMS. Please note that if your mobile service provider is not in Australia, you will need to add the international code for your mobile number when filling out this information in your profile.


What is my personal security code?
Your personal security code identifies you if you need to contact us by phone. It can be from 4 - 8 characters in length, made up of numbers, letters or a combination of both. Note: The personal security code is not case sensitive.


The Date of Birth format is unusual, why is that?
As the University is an international community, we are trying to cater for those who may be used to a different format for dates – we recommend you use the built in calendar application to choose your birth date on screens where this field is required.


Why doesn’t the Cancel button work?
To encourage people to make full use of the password management self-service, the Cancel button will only work once you have set up your personal profile information.  You can exit this process if your need time to organise an alternate email by closing the browser.  We will remind you about setting up your profile whenever you log into the Password Management Tool.


How do I recover my password if it is forgotten or it has expired?
Once you have setup your UOW account security profile you can reset your password by connecting to the UOW password management self-service site from any device that has an internet connection, eg, your home computer, your mobile device. If you are on campus, and have a mobile device that connects to the UOW network you could connect to the website via that device. If you haven’t setup your security profile, or just can’t connect via the website, you can contact us by phone or in person, or email us at student-accounts@uow.edu.au . See our contact details below. Please note that if you phone, you will be asked for your Personal Security Code which you created as part of your profile. If you visit us you will need to bring relevant student or staff/associate identification cards with you


How do I retrieve my new password if I can’t remember the password for my alternate email or my mobile number has changed?
You can contact us by phone or in person, or email us at student-accounts@uow.edu.au. See our contact details below. Please note that if you phone, you will be asked for your Personal Security Code which you created as part of your profile. If you visit us you will need to bring relevant student or staff/associate identification cards with you


What if I can’t remember any of my personal security details?
You can contact us by phone or in person, or email us at student-accounts@uow.edu.au. See our contact details below. Please note that if you phone, you will be asked for your Personal Security Code which you created as part of your profile. If you visit us you will need to bring relevant student or staff/associate identification cards with you.


How do I change the details on my security profile?
Go to the UOW password management self service site  and click Maintain your Profile


How many times can I try to log in with my UOW username and password before I am locked out?
Our students will be aware of the SOLS lockout system. The new Password Management System operates in a similar way with users being locked out of the system for 5 minutes after 5 unsuccessful login attempts


What are the rules around creating a password and why are they necessary?
Your new password must meet the following requirements:

  • Your password must contain 6 to 8 characters.
  • Your password should have a combination of alphabetic, numeric or punctuation characters.
  • Your password is case sensitive e.g. 'a' is not the same as 'A'.
  • Your password cannot be based on your username (e.g. abc123) or your real name (e.g. jo bloggs).
  • Your password should not be based on a dictionary word. 

These rules are necessary to allow you to choose a password that is (hopefully) easy for you to remember but hard for someone to guess or crack.
View the Tips for Choosing an appropriate password.
In response to your feedback IMTS is undertaking a review of the password rules with a view to simplifying them. We will keep you posted  


How do I change my email address in my profile?
UOW password management self service site  and click Maintain your Profile


How do I change my mobile number in my profile?
UOW password management self service site  and click Maintain your Profile 

Contacts

If you need assistance, have any problems or questions:

  • Students should contact the IT Service Centre on +61 2 4239 2000
    or email student-accounts@uow.edu.au
  • Staff should contact the IT Helpdesk on +61 2 4221 3000 (extension 3000)
    or email imts@uow.edu.au
  • Staff & Students of international campuses should contact their local IT support
Last reviewed: 15 November, 2017

Need Help?

If you have any problems or questions please contact IMTS

Students
  • Phone: +61 2 4239 2000
  • Email: student-accounts@uow.edu.au
Staff

International Campuses

  • Staff & Students should contact their local IT support