Tips for making a complaint

Tips for Making a Complaint

Deciding to lodge a formal complaint can be a bit daunting.

In order to assist you we have devised some  steps to simplify the process for you!

  • Be clear about the nature of your complaint. Summarise it succinctly and explain your expected outcome or what you hope to achieve.
  • Gather all the information and evidence.  Always submit copies of evidence, not the original.
  • Create a timeline, if you think this will help.
  • Complete all aspects of the University's internal complaints and appeals procedures or if unsure seek guidance from the Complaints Management Centre.
  • Stay focused and positive.

Remember that the University will do its best to ensure your complaint is dealt with in a professional, timely and confident manner.

Last reviewed: 7 April, 2016