This following COVID-19 FAQ's are related to UOW accommodation.

For more information, please visit the following website:

Please contact UOW Accommodation if you have any questions that are not answered on this page.

UOW Accommodation has a range of residences with living options designed to meet a variety of needs.

We have a residence that offers catered rooms, and others that are self-catered. We offer rooms at different price-points, and locations - either on campus or nearby in Wollongong. All of our residences are linked by the free Gong shuttle bus which makes getting to campus easy.

The common factor across all of our residences is the high level of wellbeing and academic support that students receive. Our residents benefit from living in an active and vibrant community, with access to a range of support services to help them succeed in their studies. And with physical distancing requirements easing for outdoor activities, residents will also benefit from being close to all the social activities, services and facilities Wollongong campus and the city have to offer.

You can find out more about each residence by clicking on the links below.

You can also check out the  virtual tours available online. Or, if you prefer to come and see one of our residences for yourself, you can book a tour. Fill in our online form and one of our staff will get in touch with you.

If you already know where you’d like to live, you can apply online now.

The $500 pre-payment fee that is paid at the time of accepting your accommodation offer is usually non-refundable.

If you are not able to take up your Session 1 2021 accommodation contract, you can apply for a 50% fee refund of the pre-payment fee (i.e. $250) provided:

  • the cancellation request is received in writing before the end of February, 2021 and
  • the reason for not taking up the offer is due to online learning

If you are considering cancelling your accommodation offer, you can do this by notifying UOW Accommodation via email before the end of February, 2021. In your email, please let us know the reason(s) why you are cancelling your offer.

You can also contact UOW Accommodation via telephone +61 2 4221 3555, Monday to Friday between 9am and 5pm, to discuss your personal circumstances.

If you have an accommodation offer and will not be commencing your studies in Session 1 2021, you can change your Accommodation application to apply to Session 2, 2021 or Session 1, 2022.

Please contact UOW Accommodation on email: or telephone +61 2 4221 3555, Monday to Friday between 9am and 5pm, to discuss your personal circumstances.

We have a range of short term accommodation options available for students that may need to attend intensive face to face classes at UOW’s Wollongong campus.  Please contact our Accommodation Marketing and Conferencing Officer to discuss the options available via email: or telephone +61 2 4221 5468.

Students planning to travel to Australia are strongly encouraged to familiarise themselves with the latest entry restrictions and requirements. Current information can be found on the Australian Governments Department of Home Affairs website.

For students who are able to travel to Australia, UOW Accommodation continues to accept applications - you can apply online via the UOW Accommodation Portal.

To find out more about living in UOW Accommodation, you can visit our website, or contact us via email or telephone +61 2 4221 3555, Monday to Friday between 9am and 5pm AEST.

Australia’s borders are currently closed. The only people who can travel to Australia are Australian citizens, residents, immediate family members, those that meet specific travel exemptions or travellers who have been in New Zealand for the previous 14 days. Find out more about who can enter Australia from the Department of Home Affairs.

Travellers arriving in Australia by air or sea may need to go into government approved mandatory quarantine for 14 days from arrival. You can find out more about quarantine requirements.

International travel quarantine is not available in UOW Accommodation.

UOW Residences are operating under a comprehensive COVID Safe plan which meets the requirements of State & Federal governments as well as industry guidelines. We have a wide range of contingency plans in place to respond to local outbreaks and potential lockdown scenarios. These range from providing isolation rooms for individual positive tests, through to a full lockdown of multiple Residences. This includes plans to manage food, laundry, security, health and wellbeing needs.  The safety and wellbeing of our students and staff remains our top priority.

Even though restrictions are easing across NSW, physical distancing is still a requirement - and means you need to keep a minimum of 1.5 metres of physical space from other people around you.

Each residence has a COVIDSafe plan and provide instructions to staff, students and visitors.

Refer to the NSW Health website for steps you can take to protect yourself and others, and to reduce the likelihood of contracting or spreading COVID-19.

It is important that we all recognise that these measures are in place to protect ourselves, each other and the wider community.

All residents are more than welcome to have guests, provided that:

  1. The guest(s) have not been to any declared COVID hotspots as advised by NSW Health
  2. The guest(s) do not have any cold and flu symptoms
  3. All guests are required to sign in and out at the reception area to the residence.
  4. The number of guests do not exceed the maximum number allowed for the Resident’s unit. Contact your Residence for maximum room capacities.

Physical distancing is critical to ensuring we minimise the spread of COVID-19, and all residences must follow NSW Government's physical distancing guidelines.

Yes they can, in accordance with NSW physical distancing guidelines. All residence common spaces have clear signage as to the max number of people allowed in that space.

If you are feeling unwell, please stay away from others. This is the most important thing you can do. We encourage anyone with symptoms to get tested.

It is also important for you to contact your Deputy Student Resident Manager for support and advice. UOW has designated appropriate student accommodation as isolation accommodation for current student residents if this need arises.

If you have any symptoms, even if they are only mild, like a cough or a sniffle, seek medical advice. If you are tested for COVID19, you should receive your results within a few days. Your residence has facilities and processes in place to support you while waiting for the results, regardless of the outcome. If you have any concerns, please contact your student leaders or the staff in your residence.

Yes they are. Physical distancing guidelines and signage is in place in all residence dining halls.

NSW Health will provide instruction to the University dependent on the circumstances involved. UOW Residences are also operating under a comprehensive COVID Safe plan that outlines a range of contingency plans, enabling us to respond quickly should the need arise. Students will be supported and assisted with their needs.

We recognise that the impact of COVID-19 has caused stress and anxiety for some students. 

UOW has a wide range of support services available for students, including a free and confidential counselling service, and access to Faculty Student Support Advisors, who can assist students with questions about their studies or provide advice on academic support available. For a comprehensive list of services available for students, visit the Support services website.

Students seeking support can also contact Student Service on +61 2 4221 3927 (9am - 5pm, Monday - Friday) or email, for general advice on the various support options available.

UOW has also collated a list of Mental Health and Wellbeing services available to students.

UOW's IT Helpdesk is available to provide support to students. There is a range of information that students can access anytime - you can find them on the Student IT Portal. Students can also contact student IT Services with specific questions. Email: Phone: +61 2 4221 3000

Residences have been using the network for online study since March. If you experience any difficulties with WIFI or internet access in a student residence, please contact UOW's IT Helpdesk.

UOW recognises that students are being impacted by COVID-19, and so to ease some of the financial burden experienced as a result of the pandemic, UOW has implemented a range of financial support measures in order to provide students with some assistance. This website also provides details for a number of government support measures already in place to help financially support students, including domestic students on a Commonwealth Supported Place (CSP). We continue to encourage students to access the support available to them.

For the latest information about what facilities and services are open on the Wollongong campus, visit the Pulse website or the Studying in 2021 website.

If you have secured accommodation with UOW, and your arrival has been impacted due to travel restrictions, please let us know as soon as you can by emailing You will not lose your accommodation booking, and your accommodation fees will be charged from the date of your arrival in residence.