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Get to know the CHSD team

The CHSD is a skilled multidisciplinary team. CHSD staff and fellows have qualifications and expertise in psychology, statistics, economics, public health, management, health planning, health informatics, communications, nursing, social work, education, pharmacy, human geography, medical epidemiology, medicine, occupational therapy, developmental disability, dementia, nutrition and Indigenous health.

The members of our team draw on experience in management, planning and research in health services, community services, social welfare and consumer organisations, and experience as members and chairpersons of intra-government and inter-government committees and organisations and quasi-judicial bodies. The team's stability, experience and expertise provide a sound base for addressing the funding, management and evaluation of services.

Centre for Health Service Development

Rob is Deputy Director of AHSRI and Director of CHSD. His position supports research projects in sub and non-acute care, casemix development, community health classification and health financing. Rob undertakes the day to day management of CHSD and directly manages many of its projects.

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Professor Helen Hasan has expertise in Information systems (IS), Knowledge Management and Human Computer Interaction. Helen manages a Usability Laboratory (ATUL) and the Social Innovation Network who’s ‘Grey’ and ‘Green’ Themes dominate her current interests. One of her ‘grey’ projects investigates the use of IS by the elderly for their social well-being. Her ‘green’ theme takes a holistic approach to IS support for sustainable development. Helen has led several government-funded, cross-institutional research projects and conducts industry-based consulting. She leads local, national and international special interest groups on Green IS. In 2012, Helen received the Vice Chancellor’s Award for Research Student Supervisor of the year.

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Walter joined AHSRI in 2020. He previously served as a Senior Research Fellow at the Population Wellbeing and Environment Research Lab and the National Institute for Applied Statistics Research Australia (NIASRA), both at the University of Wollongong. Prior to that, Walter held senior statistical and research positions at Statistics New Zealand and the Center for Community Capitalism (University of North Carolina). He has extensive experience in quantitative research in the social and health sciences with a particular interest in survey statistics, mixed models, survival analysis, latent variable modelling and causal analysis.

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Dr Conrad Kobel primarily contributes to the ongoing research and development of casemix systems in Australia, feeding into the national activity based funding program. Furthermore, he has provided statistical, technical and health economic expertise in a number of projects investigating and improving costing methodologies, funding model design and strategic management of health services and more recently in the residential aged care sector.

Before joining AHSRI in 2013 he worked as a research fellow at Innsbruck Medical University in Innsbruck, Austria for almost five years. There, he was a key researcher in the EuroDRG project, which compared multiple aspects of several European Diagnosis-Related Group systems. Within the project, Conrad primarily contributed to the methodological framework of the empirical analyses. In addition, he supported clinical research with statistical analyses and taught applied statistics to medical students.

With his international background, he strengthens and broadens the capacity of the quantitative analysis team at AHSRI. Conrad has international collaborations with Canada and Europe and is a faculty member of an annual short course that provides comprehensive skills on the design, implementation and evaluation of casemix-based funding models run by the Patient Casemix Systems International (PCSI).

Conrad has studied mathematics and financial mathematics in Germany and Sweden and has completed the Doctoral Program in Social and Economic Sciences (main focus on health economics) at Innsbruck University in Austria.

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Karen Quinsey is a Senior Research Fellow at the CHSD. Karen has worked in the health system in occupational therapy, community health and health service improvement, as both a clinician and a manager. Her academic qualifications are in Occupational Therapy and Public Health. Karen has been at the Centre for about ten years working on a range of evaluation projects, including three national palliative care programs.

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Cristina joined the Australian Health Services Research Institute in July 2008. Prior to this she worked for over 25 years in the health system as a clinician and senior manager, in both rural and metropolitan health settings. As a Senior Research Fellow, Cristina works within the Centre for Health Service Development and supports team based research projects in health and social policy, strategic health service development and planning. Cristina has worked on several large-scale evaluation projects and costing studies, with various State and Territory Health Departments. At a national level she has worked with a wide range of Australian Government Departments, agencies and non-government organisations in diverse areas including cancer services; rural and regional community based medical education; costs of transplant services; dementia services and most recently in health workforce reform. Cristina is experienced in mixed methods and qualitative research and is a Graduate of the Australian Institute of Company Directors.

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Since joining AHSRI on a part-time basis in 2004, Kate has been involved in a variety of projects, including literature reviews, health program evaluations, the design and pilot testing of tools for priority setting and a catalogue of evidence-based strategies for the Best Start early intervention program. She is a professional writer with a degree in journalism. Her skills include research/evaluation design, measurement and tool design, data collection, data analysis (quantitative and qualitative) and knowledge transfer. Kate has a particular interest in projects concerning the health and well-being of children and adolescents. She graduated with a PhD in Psychology from the University of Wollongong in 2015.

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Sonia joined the AHSRI in 2007 after working at the Australian Institute of Health and Welfare. Sonia supports research projects requiring data management and statistical analysis and is primarily involved in the Palliative Care Outcomes Collaboration. She has extensive experience and skills in managing large complex datasets, SAS programming, reporting and evaluation. Sonia has tertiary qualifications in Mathematics and Applied Statistics. She also has a Masters by Research and recently obtained a Graduate Certificate in Health Services Research and Development.

 

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Dave Fildes holds a full time position at AHSRI. He conducts literature reviews, contributing to the development of policy options and preparing reports for Government agencies across a range of subject areas as part of his research at the Institute. He is involved in a variety of projects including suicide prevention, men’s health, mental health and community development and assessment. Dave has experienced in mixed methods research and has a keen interest in qualitative research methods such as survey design, interviewing techniques, the conduct of focus groups and consultation sessions. In his current position Dave supports evaluation projects and social policy research projects in program evaluation and policy reform within mental health and aged care. He has a wide range of experience in large to small projects encompassing national to state and local issues. He also has a wide range of interests, skills and experience that bring a broad perspective to evaluation and social policy issues. He has worked with a wide range of stakeholders over many years, including clinicians, managers and policy makers, working for organisations in the government, non-government and private sectors.

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Carol has a health information management background, working most previously in casemix classification development on the AR-DRG Classification, and on the ICD-10-AM/ACHI/ACS Classification. Prior to that her experience was in health information across both the public and private health sectors. Carol previously worked at the NCCC as a classification developer, during which time she obtained a Graduate Certificate in Health Services Research and Development, and returned in 2017 as a Casemix Analyst. She is currently a Research Fellow at CHSD.

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Dr Mijan has a background in statistics, gerontology, and public health. He was recently awarded a PhD in clinical epidemiology and medical statistics from the University of Newcastle. Previously, he received an MSc in gerontology from the University of Southampton (United Kingdom) and graduated in statistics from the University of Rajshahi (Bangladesh). He has over 10 years’ experience in teaching statistical courses to undergraduate and graduate level students. His research interests includes modelling trajectories of health and aged care service use across later life, determinants of healthy ageing and health life expectancy, and health service outcomes and policy evaluation. He has expertise in applying advance statistical techniques to analyse complex longitudinal survey and linked health records. He has published 18 articles in top ranking, international peer-reviewed journals.

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Peter Samsa joined the Centre in 2005 after working for the Council of Social Service of NSW and a variety of non-Government human service organisations. His interests include health informatics, and data standards for health and human services. He has academic qualifications in Social Work, and Information and Communication Technology.

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Anita joined AHSRI in 2005 and has extensive experience working in the health, aged and community care sectors in direct service delivery, policy development, research and governance roles. A former longstanding member of the Board of UnitingCare Ageing NSW.ACT, she currently is co-convenor of the Illawarra Chapter of the Australian Association of Gerontology (AAG) which aims to foster cross-disciplinary approaches to improved care, research and support for people with dementia and those receiving aged care. 

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Pam Grootemaat joined the CHSD on a full-time basis in July 2005. Pam previously worked in research and evaluation for mental health promotion. She has academic qualifications in nutrition and public health. Pam supports research projects in health system classification, policy and funding reform within health and community care services. 

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Darcy is a Senior Research and Evaluation Officer at CHSD. He has worked on numerous large-scale national evaluations and contributes to all aspects of a wide range of health services research projects undertaken by CHSD. Darcy has postgraduate qualifications in Health Services Research and Development and a Master of Public Health.

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Cheryl joined the CHSD in 2006 as an Administration Officer and provides administrative and project support to the various research projects undertaken by the CHSD. Cheryl has also been involved with a number of the AHSRI Outcomes Centres during that time, including the Palliative Care Outcomes Collaboration (PCOC), the Australasian Rehabilitation Outcomes Centre (AROC) and the electronic Persistent Pain Outcomes Collaboration (ePPOC). In addition to project support, Cheryl also provides administrative support to the AHSRI Office Manager and to the Institute overall. 

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