Paying Your Account

finances

Paying Your Account and Helpful Financial Information

This is an overview of useful information regarding your accommodation account, billing, and how to pay for your accommodation fees. Your account will be billed upfront for your contract period. It will be emailed to you close to your contract start period.

To ensure your account is always up to date, please ensure you are at least two weeks in advance of your contract dates. Your contract dates are:

44 weeks: 4 February to 9 December 2018
52 weeks: 4 February 2018 to 3 February 2019
22 weeks (Study Abroad only Session 1): 4 February to 8 July 2018
22 weeks (Study Abroad only Session 2): 8 July to 9 December 2018
30 weeks (Session 2): 8 July 2018 to 3 February 2019

Residents are responsible for fees from the start to the end of your applicable contract period which will be outlined in your letter of offer.

Information on this page:

Payment Methods

Upfront Payment

Direct Debit

2018/2019 Direct Debit Schedule

Privacy

Budgeting and Financial Advice

Refunds

Compulsory Fees Explained

Frequently Asked Questions

Contact Details

PAYMENT METHODS

Here at UOW Living, we have two preferred payment methods. These are Upfront Payment and Direct Debit.

UPFRONT PAYMENT

To ensure your stay with us is made as easy as possible for you, we do prefer and recommend your account be paid in full by 31 January 2018, where possible. 

If paying your account in full:

  • Pay online through the Accommodation Portal
  • Visit your reception at your residence or at Student Central, Building 17, Counter 9
  • By bank cheque/draft & mail to:

Accommodation Services
University of Wollongong
PO Box U279
Northfields Ave
Wollongong, 2500

DIRECT DEBIT

The Direct Debit payment amount is your weekly accommodation fees x 2. To check what your fortnightly payments will be, please refer to our Schedule of Fees.

The Direct Debit for for 2018/19 can be downloaded here. The payments are scheduled to be taken on the dates shown below, the form has the full list of dates.  The first payment date for Contracts commencing 4 February is 31 January 29

You are required to start paying your account from 31 January 2018, which is taken as an advance payment to ensure your account is always two weeks ahead. If you do not start paying at this time, you will need to pay for the missing direct debit payments to ensure your account is kept up to date. This should be done before or at the same time as you submit the 2018/2019 Direct Debit Request Form.

International Students: If you have not yet opened an Australian bank account, you will need to pay the direct debit payments you have missed prior to submitting the 2018/2019 Direct Debit Request Form. For any missed payments, please refer to the payment options and payment calendar information in the Upfront Payment section.

2018/2019 Direct Debit Payment Schedule

Direct Debit Start 6 June 2018 24 October 2018
31 January 2018 20 June 2018 7 November 2018
14 February 2018 4 July 2018 44 & 52 Week Contracts Only
28 February 2018 18 July 2018 21 November 2018
14 March 2018 1 August 2018 52 Week Contracts Only
28 March 2018 15 August 2018 5 December 2018
11 April 2018 29 August 2018 19 December 2018
25 April 2018 12 September 2018 2 January 2019
9 May 2018 26 September 2018 16 January 2019
23 May 2018 10 October 2018 30 January 2019

 

CHANGING OR CANCELLING YOUR DIRECT DEBIT PAYMENTS

Any requests for changing or cancelling your Direct Debit payments must be made in writing via email to the Finance Team. There is a processing time of 72 hours minimum for any changes to these automatic scheduled payments.

ALTERNATE PAYMENT PLAN

If you wish to pay your account by another means known as an Alternate Payment Plan (APP) please email the Finance Team or call them on 02 4221 5002 prior to commencing your payments and start of contract. If you apply for an alternate payment plan (payment in installments), the final payment will be due:

52 Weeks Contact - 16 January 2019
44 Weeks Contract - 21 November 2018
*Study Abroad Session 1/2018 -20 June 2018
*Study Abroad Session 2/2018 - 7 November 2018

Please be sure to keep your accommodation account two weeks in advance as per the schedule below. For more information about your weekly rental rate please see the 2018 Schedule of Fees.

PRIVACY

Under the Australian Privacy Act, UOW is not permitted to disclose your personal information to family members or any other third parties unless you have provided us with written consent or there is a lawful reason for UOW to provide your information to others.

If your parents or another third party will be responsible for the payment of your account, you remain responsible for forwarding a copy of the invoice or statement to them. This should be done early so that payment due dates are not missed.

BUDGETING AND FINANCIAL ADVICE

To avoid any financial hardship, it is essential that you commit to a budget and stick to it. University can be stressful enough without having issues in relation to the payment of your bills. If you need further advice regarding financial matters you can contact the free on campus Financial Counselling Services offered by Mission Australia.

More information about what information and services that are available on campus can be found here:

https://www.uow.edu.au/student/finances/money/index.html     

REFUNDS

Unless advised prior to processing of a refund of any fees, the monies will be returned to:

  • The account from which the Direct Debits have been paid
  • The credit card from which the accommodation fees were paid

Any request to alter the details of a refund would need to be in writing and prior to the notification of refund.  Please contact the Finance Team team for more information. 

COMPULSORY FEES EXPLAINED

There are two types of compulsory fees payable.  

  1. Residential Fee (Weekly Room Rate)
  2. Ancillary Fees 

Ancillary fees are charged to your account once per calendar year and will appear on your first statement. 

The fees include: 

Insurance

All residential students are covered under a Residential Students Insurance Policy. 

An Insurance Declaration Form is supplied at arrival to your residence.  To be eligible to be covered by insurance you must

  • complete and return to your office staff within seven (7) days of your arrival
  • provide any updates to your items when required i.e. you purchase a new laptop. 

Your obligations under this policy include: 

  • taking all reasonable precautions to prevent further loss, damage or liability
  • notify the police immediately
  • notify the staff at your office - the staff will provide the forms that need to be completed to claim any losses

For any more information please see the staff in your residence. 

If you need to make a claim on insurance, please use this form and submit it to your residence office:

Service and Infrastructure

Ensuring that all residences are maintained to an acceptable standard services and infrastructure are maintained this fee is paid to maintain areas that are used in a communal sense and are necessary for the benefit of the entire community. 

Community Activity Fund

All residences provide events and activities during the contract period. This fee goes to the contribution of establishing and ongoing costs associated with activities within the residence including but not limited to:

ResPASS

Live Out Loud

Fitness Classes

Academic information sessions

iLive

Positive Living 

ADDITIONAL FEES 

Application Fee

An application fee is paid upon submitting an application for accommodation.  It is payable once only per year of application.  If you have any questions about the application fee please contact the Admissions Team at +61 2 4221 5656

Acceptance/Residential Fee Pre-Payment  

When you are offered accommodation you will be required to pay an acceptance fee, the Residential Fee Pre-Payment to secure your accommodation.  This fee is applied to your account and appears as an Residential Fee Pre-Payment on your first statement as a credit.  This fee is not a deposit.  It will not be returned to you when your agreement ends. 

FREQUENTLY ASKED QUESTIONS

What should I do if I am going to have problems paying my account?

The moment you are aware of this, you need to contact us to discuss your situation. This should be done via email to our Finance Team. A meeting may be required to gather further information and discuss a payment plan. 

What happens if I want to pay upfront but can’t pay by the deadline?

If you are expecting funds from a scholarship or trust fund but cannot meet the due date deadline for payment in full please email our Finance Team.

Why do you request Direct Debit and upfront payments to start/be paid before the contract start date?

By commencing your payments prior to contract, we ensure that it coincides with the schedule included on this brochure as it maintains your account at least 2 weeks in advance.

It is important to note that your account must always be in advance by at least 2 weeks to avoid a $200 Late Payment fee during the semester. Any questions about this please contact our Finance Team or phone 02 4221 5002.

What happens if I fall behind in my payments?

If you have not made acceptable arrangements with us, the University has a number of options available, as outlined in the Student Resident Handbook. These include, but are not limited to

  • applying a $200 late payment fee
  • cancellation of future payments terms with all future payments required in advance
  • preventing you access to your room/unit
  • the withholding of your academic results and
  • being referred to a credit agency for debt collection, resulting in additional charges and potentially impacting upon your credit rating. 

How can I check how much I owe for my accommodation account?

Contact the Finance Team for any information regarding the balance of your account.

What if I have forgotten my Portal ID and PIN?

Contact the staff at your residence or email us to recover your login details.

How do I obtain a tax invoice or tax statement?

Contact the staff at your residence or visit us in Student Central (Building 17). Our staff can provide you with a copy of your statement or make arrangements for it to be emailed to you. 

Who do I contact when I have a question in relation to my statement?

Please email the Finance Team for more information on your account statement. 

CONTACT DETAILS

FINANCE TEAM - ACCOMMODATION SERVICES

Phone: +61 2 4221 5002
Email: accom-finance@uow.edu.au

BANGALAY

Phone +61 2 4221 5556
Reception Email: bangalay@uow.edu.au

CAMPUS EAST

Phone +61 2 4221 3351
Reception Email: campuseast@uow.edu.au

GRADUATE HOUSE

Phone +61 2 4221 5556
Reception Email: graduatehouse@uow.edu.au

INTERNATIONAL HOUSE 

Phone +61 2 4221 5252
Reception Email: internationalhouse@uow.edu.au

KOOLOOBONG VILLAGE

Phone +61 2 4221 4770
Reception Email: kooloobong@uow.edu.au

MARKETVIEW

Phone +61 2 4252 8242
Reception Email: marketview@uow.edu.au

WEERONA COLLEGE 

Phone: +61 2 4221 5240
Reception Email: weerona@uow.edu.au

Last reviewed: 30 October, 2017