Paying your account and helpful financial information
This is an overview of useful information regarding your accommodation account, billing, and how to pay for your accommodation fees. Your account will be billed upfront for your contract period. It will be emailed to you close to your contract start period.
To ensure your account is always up to date, please ensure you are at least two weeks in advance of your contract dates. Your contract dates are:
44 weeks: 4 February to 9 December 2018
52 weeks: 4 February 2018 to 3 February 2019
22 weeks (Study Abroad only Session 1): 4 February to 8 July 2018
22 weeks (Study Abroad only Session 2): 8 July to 9 December 2018
30 weeks (Session 2): 8 July 2018 to 3 February 2019
Residents are responsible for fees from the start to the end of your applicable contract period which will be outlined in your letter of offer.
Information on this page:
To ensure your stay with us is made as easy as possible for you, we do prefer and recommend your account be paid in full by 31 January 2018, where possible.
If paying your account in full:
- Pay online through the Accommodation portal
- Visit your reception at your residence or at Student Central, Building 17, Counter 9
- By bank cheque/draft & mail to:
University of Wollongong
PO Box U279
From February 2019 we are implementing a new, simpler payment system which will allow you to pay your UOW Accommodation account online via regular scheduled payments from a Mastercard or VISA debit or credit card. This will replace our previous direct debit payment option, eliminating the need to complete and submit paper forms. You will simply need to log into our accommodation web portal to set up the payments from your card.
If you are concerned about card payment charges with the new payment system, don’t be. The University will not be passing any credit or debit card transaction charges on to our residents.
Also, the new system will make our accommodation accounts much easier to understand as your rental fees will be applied to your accommodation account fortnightly, so you will be able to easily see what payments are required to keep your account up to date.
You can still pay your accommodation fees up front or in lump sum payments. These payments will simply put your account in credit until the fortnightly fees are applied.
|Direct Debit Start||6 June 2018||24 October 2018|
|31 January 2018||20 June 2018||7 November 2018|
|14 February 2018||4 July 2018||44 & 52 Week Contracts Only|
|28 February 2018||18 July 2018||21 November 2018|
|14 March 2018||1 August 2018||52 Week Contracts Only|
|28 March 2018||15 August 2018||5 December 2018|
|11 April 2018||29 August 2018||19 December 2018|
|25 April 2018||12 September 2018||2 January 2019|
|9 May 2018||26 September 2018||16 January 2019|
|23 May 2018||10 October 2018||30 January 2019|
Changing or cancelling your Direct Debit payments
Any requests for changing or cancelling your Direct Debit payments must be made in writing via email to the Finance Team. There is a processing time of 72 hours minimum for any changes to these automatic scheduled payments.
Alternate Payment Plan
If you wish to pay your account by another means known as an Alternate Payment Plan (APP) please email the Finance Team or call them on 02 4221 5002 prior to commencing your payments and start of contract. If you apply for an alternate payment plan (payment in installments), the final payment will be due:
52 Weeks Contact - 16 January 2019
44 Weeks Contract - 21 November 2018
*Study Abroad Session 1/2018 -20 June 2018
*Study Abroad Session 2/2018 - 7 November 2018
Please be sure to keep your accommodation account two weeks in advance as per the schedule below. For more information about your weekly rental rate please see the 2018 Schedule of Fees.
Under the Australian Privacy Act, UOW is not permitted to disclose your personal information to family members or any other third parties unless you have provided us with written consent or there is a lawful reason for UOW to provide your information to others.
If your parents or another third party will be responsible for the payment of your account, you remain responsible for forwarding a copy of the invoice or statement to them. This should be done early so that payment due dates are not missed.
To avoid any financial hardship, it is essential that you commit to a budget and stick to it. University can be stressful enough without having issues in relation to the payment of your bills. If you need further advice regarding financial matters you can contact the free on campus Financial Counselling Services offered by Mission Australia.
More information about what information and services that are available on campus can be found here:
Unless advised prior to processing of a refund of any fees, the monies will be returned to:
- The account from which the Direct Debits have been paid
- The credit card from which the accommodation fees were paid
Any request to alter the details of a refund would need to be in writing and prior to the notification of refund. Please contact the Finance Team team for more information.
There are two types of compulsory fees payable.
- Residential Fee (Weekly Room Rate)
- Ancillary Fees
Ancillary fees are charged to your account once per calendar year and will appear on your first statement.
The fees include:
All residential students are covered under a Residential Students Insurance Policy.
An Insurance Declaration Form is supplied at arrival to your residence. To be eligible to be covered by insurance you must
- complete and return to your office staff within seven (7) days of your arrival
- provide any updates to your items when required i.e. you purchase a new laptop.
Your obligations under this policy include:
- taking all reasonable precautions to prevent further loss, damage or liability
- notify the police immediately
- notify the staff at your office - the staff will provide the forms that need to be completed to claim any losses
For any more information please see the staff in your residence.
If you need to make a claim on insurance, please use this form and submit it to your residence office:
Service and Infrastructure
Ensuring that all residences are maintained to an acceptable standard services and infrastructure are maintained this fee is paid to maintain areas that are used in a communal sense and are necessary for the benefit of the entire community.
Community Activity Fund
All residences provide events and activities during the contract period. This fee goes to the contribution of establishing and ongoing costs associated with activities within the residence including but not limited to:
Live Out Loud
Academic information sessions
An application fee is paid upon submitting an application for accommodation. It is payable once only per year of application. If you have any questions about the application fee please contact the Admissions Team at +61 2 4221 5656
Acceptance/Residential Pre-Payment Fee
When you are offered accommodation you will be required to pay an acceptance fee, the Residential Fee Pre-Payment to secure your accommodation. This fee is applied to your account and appears as an Residential Fee Pre-Payment on your first statement as a credit. This fee is not a deposit. It will not be returned to you when your agreement ends.
What should I do if I am going to have problems paying my account?
The moment you are aware of this, you need to contact us to discuss your situation. This should be done via email to our Finance Team. A meeting may be required to gather further information and discuss a payment plan.
What happens if I want to pay upfront but can’t pay by the deadline?
If you are expecting funds from a scholarship or trust fund but cannot meet the due date deadline for payment in full please email our Finance Team.
Why do you request Direct Debit and upfront payments to start/be paid before the contract start date?
By commencing your payments prior to contract, we ensure that it coincides with the schedule included on this brochure as it maintains your account at least 2 weeks in advance.
It is important to note that your account must always be in advance by at least 2 weeks to avoid a $200 Late Payment fee during the semester. Any questions about this please contact our Finance Team or phone 02 4221 5002.
What happens if I fall behind in my payments?
If you have not made acceptable arrangements with us, the University has a number of options available, as outlined in the Student Resident Handbook. These include, but are not limited to
- applying a $200 late payment fee
- cancellation of future payments terms with all future payments required in advance
- preventing you access to your room/unit
- the withholding of your academic results and
- being referred to a credit agency for debt collection, resulting in additional charges and potentially impacting upon your credit rating.
How can I check how much I owe for my accommodation account?
Contact the Finance Team for any information regarding the balance of your account.
What if I have forgotten my Portal ID and PIN?
Contact the staff at your residence or email us to recover your login details.
How do I obtain a tax invoice or tax statement?
Contact the staff at your residence or visit us in Student Central (Building 17). Our staff can provide you with a copy of your statement or make arrangements for it to be emailed to you.
Who do I contact when I have a question in relation to my statement?
Please email the Finance Team for more information on your account statement.
Finance team - Accommodation Services
Phone: +61 2 4221 5002
Bangalay and Graduate House
Phone +61 2 4221 5556
Reception Email: email@example.com
Phone +61 2 4221 3351
Reception Email: firstname.lastname@example.org
Phone +61 2 4221 5252
Reception Email: email@example.com
Phone +61 2 4221 4770
Reception Email: firstname.lastname@example.org
Phone +61 2 4252 8242
Reception Email: email@example.com
Phone: +61 2 4221 5240
Reception Email: firstname.lastname@example.org